All Address Confidentiality Program participants receive the following:

  • A Handbook about the services and responsibilities of the participant
  • A substitute mailing address to use with Washington state and local government agencies  instead of their residential, home or school address
  • An ACP Authorization Card

Participant Responsibilities:

  • Accept forwarded mail
  • Inform the ACP of any changes in address/information
  • Notify senders of the substitute address and Participant Mailbox (PMB) number
  • Renew program membership every 4 years
  • Carry and present their ACP Authorization Card when interacting with state and local agencies

**Agencies are authorized to make a copy of a participant’s ACP Authorization Card**

Additional Information

Using your substitute address

The ACP provides participants with a legal substitute address and mail-forwarding services. Survivors use the substitute address on public records. Participants may also use the substitute address for personal use. Participant mail is sent to the substitute address and received by the ACP. The ACP team then forwards participant mail to their actual mailing address on file.

Addressing Mail

The following mail format is recommended for timely and accurate forwarding of mail:

Participant Name

PO Box 257 PMB #####

Olympia, WA 98507-0257

**If an agency has fillable address regions with an irregular format, guarantee that you fill in your full name, PMB #####, and PO Box 257.**

Voter Registration

ACP participants have the ability to register to vote as a Protected Records Voter (PRV).  Registration requires your actual physical address in addition to the substitute address provided by ACP. After becoming a PRV, your actual physical address, name, county, and voting precinct number will be kept out of public record.

If you would like to make changes to your voter registration record, call the ACP at (360)753-2972. We will send you the correct registration form to keep your address out of public record. DO NOT use the online voter registration system, VoteWA.

Always register to vote using the Protected Voters Registration form at your local county elections office or from the ACP. Do not register or update your voter registration records at any public state assistance agency, such as:
  • Driver’s License Facility (DOL)
  • Voter Registration Drives (VRD)
  • Department of Social and Health Services
  • Health Benefits Exchange (HBE), etc.

      **If asked, say no.**

**ACP cannot remove public voter listings that already exist, such as those on Sound Politics.**

Updating ACP Information

When you move, you must notify the Address Confidentiality Program (ACP) at least 2 days before your move. Address changes MUST be:

  • Submitted in writing; AND
  • Include your signature (to verify your identity)

To make things easier, Washington ACP offers a Change of Information/Address Form that can be filled out and submitted, or used as a template.

Survivor Resources

National Domestic Violence Hotline

National Sexual Violence Resource Center

National Human Trafficking Hotline

Stalking Prevention, Awareness, and Resource Center


Change of Information Form

Cancellation Request Form

Utility Alias/Safe Label Name Request Form


What is the length of enrollment?

The length of enrollment is four years. Participants may renew their enrollment at the end of the four-year term.  A participant can voluntarily withdraw from the program at any time.

Does ACP forward all types of mail?

No.  The ACP ONLY forwards First-Class mail, including registered and certified mail. First-Class mail includes all personal mail, bills, cards, letters, etc. The ACP will also forward bank checks. The ACP cannot forward packages, magazines, or junk mail.

Can agencies verify ACP participant status?

Yes.  Agencies are encouraged to ask for, and make a copy of, a participant’s ACP Authorization Card.  They can also call the ACP at (360) 753-2972 to confirm their status.  The ACP will not release any other information about a participant other than their status in the program.

Can agencies make a copy of the ACP Authorization Card?

Yes.  Agencies are encouraged to make a copy of a participant’s ACP Authorization Card.

Must state and local government agencies accept the substitute address reflected on an ACP Authorization Card?

Yes, with very few exceptions. State and local government agencies must accept the ACP substitute address when presented a valid ACP authorization card. They cannot require a participant to disclose their actual address.

Can ACP participants receive registered mail or subpoenas?

Yes. The ACP accepts personal and legal mail. The ACP can receive such mail on behalf of a participant and forward it to them. This is treated as a participant receiving the mail.