Results in Practice: Efficiency & Experience Conference
Today's Results in Practice: Efficiency & Experience Conference was a success!
Video is coming soon! Below is the welcome from Your Washington's Jesse Jones.
Sign up here for news on upcoming events!
Results in Practice: Efficiency & Experience Conference
October 13, 2026
Helen Sommers Building -- Olympia, Washington
Agenda
- Welcome
- Introduction – Jesse Jones (Your Washington) and Amanda Doyle (OSOS)
- Panel Discussion – From Idea to Implementation – team members from Washington’s Lottery, the Liquor and Cannabis Board, and the State School for the Blind share how they obtained leadership buy-in for their ideas and implemented projects that may be relevant to your agency.
- Break
- Keynote Discussion – In this session you will hear from Mariely Norris and Spencer Nagley Washington State Office of Financial Management about how they are using data from the employee engagement survey to improve the employee experience. You will learn how listening to employees improves morale and customer experience.
- Panel Discussion – Learn how staff from three Secretary of State divisions saved over $103,000 by transitioning its secure computer platform from an expensive third-party vendor to one hosted internally. The project also further standardized operational procedures, strengthened data control, and coordinated support between the divisions.
- Closing comments