Reset/Forgot Password

Reset/Forgot Password:

  1. In the Customer Login section, select the “Forgot Password” button.
  2. Enter the User ID and Email address associated with your existing account. If you do not know your USER ID, use the “Forgot User ID” button.

*If you receive a popup saying that either item entered is invalid, this is an indicator your account was removed from our filing system. You will have to create a new account.

  1. When you click “Submit”, you will be directed to a confirmation screen.
  2. Next, you will receive an email from [email protected] with a temporary password.

*If you do not receive the email, your firewall is most likely blocking the email due to a proxy setting established by your IT department or service provider, and we cannot assist. We recommend Gmail, Outlook, or Yahoo.

  1. Go to the login in screen: and enter your username and temporary password from the email, then click the “Log In” button.

*If the system is not accepting the temporary password, this is most likely due to a caching issue. Please ensure you have cleared the cache and that the auto-complete password is not overriding your entry.

*CCFS will not allow you to copy and paste passwords for added security. You must confirm password by typing it out twice.

  1. Once logged in, you should be prompted to change your password. Enter the temporary password again and then a new password that meets the requirements. Re-enter the new password to confirm, then click “Update Password”
  2. If the above steps do not remedy your login issue(s), please contact us to request additional help.