In this webinar, Beverly Choltco-Devlin will give an overview of Tacoma Public Library's experience when several patrons from multiple locations introduced bedbugs into the library through the return of dozens of heavily impacted materials. Relying heavily on the PLA document on what to do (biggest message: "Don't Panic"), system staff pulled together with vigilance and determination to mitigate against a potentially disastrous outcome. A resource list will be provided.