First Tuesdays was designed as a continuing-education opportunity for staff of libraries in Washington State, this free web presentation from 9:00 a.m. to 10:00 a.m., lets attendees share their skills and successes and learn about new topics. The special-subject presentations, lasting about 60 minutes, are recorded so that others may listen at their own convenience.
Service Animals in Libraries: Develoing Best Practices Protocol for Multiple Service Points presented by Rebecca Marrall, Western Washington University, July 7, 2015, 9:00 AM Pacific Time
Responding to patron concerns about an animal in the library can be a difficult scenario for library professionals. But what if the animal in question is a service animal? How do library professionals best respond to patron concerns while respecting the rights of an individual with a disability and their service animal? This webinar will provide an overview of how Western Washington University Libraries developed a Best Practices document for its personnel in order to consistently address concerns about service animals â€“ including tailored recommendations for specific service points. Upon completion of this webinar, attendees will have new knowledge, and some resources, to begin this conversation within their own library.
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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).