First Tuesdays was designed as a continuing-education opportunity for staff of libraries in Washington State, this free web presentation from 9:00 a.m. to 10:00 a.m., lets attendees share their skills and successes and learn about new topics. The special-subject presentations, lasting about 60 minutes, are recorded so that others may listen at their own convenience.
Strategies for Managing Patron Behavior presented by Melissa Munn and Angelina Benedetti, King County Library System, September 8, 2015, 9:00 AM Pacific Time
Libraries reflect the communities we serve and like those communities we sometimes navigate disruptive and unsafe patron behaviors. Join the Community Conduct Coordinator for the King County Library System and a public library manager as they share how policies, procedures, and guidelines can support a safe and welcoming environment for patrons and staff. Participants will learn techniques for engaging staff in solutions; review facilities considerations; explore community and police partnership opportunities; take away ideas for training and resources; and practice de-escalation techniques.
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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).