Winter Trials 2002

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Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.

Providing over 90% full text coverage in over 400 periodicals, ProQuest Career & Technical Education offers students and teachers an unparalleled research tool for their specialty. Created with direction from some of the country’s most respected vocational and technical institutions, the collection covers all Vo-Tech curricular areas, including building, auto mechanics, computer studies, sales and many more. The collection is available in conjunction with any ProQuest general reference database to give your school a truly comprehensive research tool for Vo-Tech studies.

ProQuest Health & Medical Complete includes index and abstract access to more than 400 titles (nearly 350 in full text and image formats). The database includes more than 200 essential medical journals that cover key medical specialties such as nursing, pediatrics, neurology, pharmacology and physical therapy. Health titles include coverage of fitness, mental health, AIDS, cancer, substance abuse, and women's health issues.

PsycINFO is the definitive psychological resource, published by the American Psychological Association. The complete PsycINFO database is available through ProQuest, with indexing that includes more than one million citations (most with abstracts or summaries) from more than 3,000 journals. It covers material published in over 45 countries and written in more than 30 languages, including journal articles, dissertations, reports, books and book chapters, and other documents. In addition to psychology journals, PsycINFO covers applicable literature from journals in education, business, medicine, nursing, law, and social work.

PsycINFO PlusText combines PsycINFO with full text and images from over 275 leading journals. These journals cover a range of disciplines in the field, with titles including The American Journal of Psychology, Educational Psychology, Journal of Marriage and the Family, and Social Behavior and Personality.

CINAHL (the Cumulative Index to Nursing and Allied Health) is the leading A&I database in the field of nursing. Originally a print index to the literature of nursing and eventually allied health information, in its online incarnation CINAHL has emerged as a comprehensive and versatile guide to an exploding body of knowledge.

CINAHL is available on ProQuest through the Professional Research interface, which has been tailored to harness the power of CINAHL indexing. The ProQuest interface features a browsable thesaurus, browsable index fields, multiple search limits, and much more.

The CINAHL Database with Full Text combines the complete CINAHL nursing database with full text and images from 280 leading journals. The database comprises approximately 300,000 abstract and index records from 1,200 publications, including journals, books and book chapters, software, conference proceedings, and dissertations. Subject areas covered include nursing, allied health, consumer health, health sciences, biomedicine, alternative therapies, and health management. Full text titles include Alternative Therapies in Health and Medicine, American Journal of Speech-Language Pathology, American Journal of Sports Medicine, Journal of Nursing Education, Nursing, Nursing Management, Occupational Therapy International, Physical Therapy, and RN. A current subscription includes the full CINAHL backfile, which begins in 1982. Starting dates for full text titles range from 1987 to 1998.

MEDLINE with Full Text combines the entire U.S. National Library of Medicine's MEDLINE database with full text/full image for over 200 of the leading titles. MEDLINE also gives researchers citations and abstracts for 11 million articles in over 4,300 biomedical journals from 1966 to the present. It provides broad coverage of basic biomedical research and the clinical sciences, with subjects including dentistry, nursing, veterinary medicine, pharmacy, allied health, and more.

MEDLINE with Full Text provides exhaustive coverage of periodicals in biomedical research and the clinical sciences, with seamless Web access to information vital to clinicians and researchers at hospitals, universities, and laboratories around the world. The MEDLINE with Full Text interface lets users navigate the MeSH thesaurus, view descriptor data and cross-references, and add terms to the search query or search terms directly from the thesaurus, all without leaving ProQuest.

The ERIC (Educational Resources Information Center) database is the most widely used index to educational literature available. The database is administered by the National Library of Education and produced through 16 subject-specific clearinghouses. It contains over a million education-related documents and other materials dating back to 1966.

ERIC PlusText on ProQuest combines the ERIC database with full text and/or image for approximately 260 publications, all delivered through ProQuest's professional research interface. This unique interface allows users to build search queries by searching and browsing the many indexed fields in ERIC. ERIC PlusText is essential for education students, instructors, researchers, administrators, and classroom teachers who want to stay current with the latest concepts, methodologies, and findings.

Based on the renowned AGRICOLA database produced by U.S. National Agricultural Library and the National Technical Information Service, AGRICOLA PlusText provides researchers extensive information in agriculture and related subject areas (agricultural engineering, food science, human nutrition, and much more). The database contains coverage from 1970 to the present, abstracts and indexing for more than 800 sources, and full text for more than 40 publications.

Literature Online (LION) Select is a new resource for undergraduates that puts English and American literature in context. Offering full text of poems, plays and novels by key authors together with structured access to the best of current and historical criticism and easy-to-use online discussion groups, LION Select is the indispensable companion to program-based study.

The first release of LION Select offers resources for the study of more than two thousand authors, with additional coverage of Shakespeare’s plays and major literary topics. In total, the resource will contain the full text of over 200,000 poems, plays, novels and essays (by over 1,200 authors). We estimate the total number of primary works at 180,000 (which does not include third-party e-texts that are fully cross-searchable with primary works in LION Select).

eLibrary Classic (formerly Electric Library) is an easy-to-use general reference collection well suited for cross-curricular research and information projects. With one search, students can run a query across a rich and diverse selection of content sources (including magazines, newspapers, reference works, transcripts, maps, and images) integrated and presented in a way that saves time and expedites the research process. Natural language and keyword searching encourages students to express their information needs in their own words. Both search techniques help build higher order thinking and vocabulary skills as students consider the most meaningful way in which to describe their query. While advanced Boolean searching helps students develop advanced search proficiency, supporting academic standards for information literacy skill development.

Chilton auto and truck repair manuals have been a staple resource in public libraries for many years. These manuals and additional information have been combined to form Chilton Auto Library, an online resource for the amateur mechanic, and a ProQuest exclusive. Editors take manufacturer information and rework it into readable, step-by-step instructions for the non-professional. Many pictures and diagrams illustrating the steps accompany the text.

Users can search Chilton Auto Library for a specific year and model, and view repair procedures, maintenance specifications and schedules, labor hour estimates, technical service bulletins and wiring diagrams. The database includes information not available with print versions (for example, labor estimates, maintenance schedules, and technical service bulletins).

These databases have no special hardware or software needs - you need only networked workstations capable of accessing the Internet. Libraries already accessing ProQuest databases meet the necessary hardware/software requirements. These current ProQuest database customers will receive new content and avoid many of the inconveniences associated with tailoring a new service (for example, filling out lengthy setup documents, establishing passwords, providing IP addresses).

Recommended Workstation Configurations

ProQuest can display documents in a variety of formats. Formats containing graphic elements require greater computing power than text-only formats. The hardware and software requirements for displaying article text only and article graphics for ProQuest follow.

	Article Text Only (Recommended)	Article Text Only (Minimum)	Article Graphics (Recommended)	Article Graphics (Minimum)
CPU (IBM Compatible)	Pentium 16 MB ram 1 MB video ram mouse	486/66 MHz 16 MB ram 1 MB video ram mouse	Pentium 16 MB ram 2 MB video ram mouse	486/66 MHz 16 MB ram 1 MB video ram mouse
Display	17" SVGA (800 x 600)	VGA (640 x 480)	17" SVGA (800 x 600)	VGA (640 x 480)
Software	Microsoft Windows 95, 98, or NT	Microsoft Windows 95, 98, or NT	Microsoft Windows 95, 98, or NT Adobe Acrobat Reader	Microsoft Windows 95, 98, or NT Adobe Acrobat Reader
Modem	56 Kbps	28.8 Kbps	56 Kbps	28.8 Kbps
Printer	Laser Printer 300 DPI 1 MB printer RAM	any Microsoft Windows printer	Laser Printer 600 DPI 4 MB printer RAM	Laser Printer 300 DPI 2 MB printer RAM
Web browser	Your choice: Netscape 4.0 or greater Internet Explorer 4.0 or greater	Your choice: Netscape 4.0 or greater Internet Explorer 4.0 or greater	Your choice: Netscape 4.0 or greater Internet Explorer 4.0 or greater	Your choice: Netscape 4.0 or greater Internet Explorer 4.0 or greater

To access ProQuest via Macintosh, you need only a Macintosh running Netscape 4.0 or greater or Internet Explorer 4.0 or greater. For terminal access, you need only install Lynx browser software on a local host system. (Access via terminal, terminal emulation, or character-based browser does not, of course, support graphics.)

2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Yes, with the exception of Chilton Auto Library, which does not provide remote access per the requirements of its publisher.

There are no additional charges or requirements in order to offer remote access.

You can provide access to ProQuest with any or all of the following means.

• ID/password protection. You can locally establish the need for login by ID and password, as well as the IDs and passwords themselves.
• Authentication by IP address. As part of your implementation, or any time subsequently, you can provide specific IP addresses and/or ranges of addresses employed by your users. ProQuest will validate these users based on the provided address information. Users attempting to connect to ProQuest from these workstations need no private login information.
• Referring URL. This remote access method requires locally secured pages.

We recommend that you employ these means in a variety of combinations based on the needs of your library, the individual libraries in your consortium, or as any given situation dictates.

For remote users, you can choose any or all of the following methods.

• Locally authenticate users via the Web simply by providing a link to ProQuest on a secure Web page (or secure portion of a page). Most often, this will be the library home page. A user clicking on this link is asked for authentication information (for example, a library card number). The user then enters the requested information. The authentication information is automatically submitted to ProQuest along with imbedded access information. (Depending on your preferences, this imbedded information could be an ID/password combination or an IP address.) Upon validation, the user is given access to ProQuest.
• Have authentication performed by ProQuest (available with the release of ProQuest 5.1 planned for early 2002). ProQuest remote access is administered with a Local Administrator (LAD) account. When you select a remote access method, a unique, direct URL to your library’s remote user login page is created. Available remote access methods are described following; both allow you to customize header text, text of the prompts to enter information, and include a link to a library graphic.

• Barcode validation with check digit. Patron barcode validated on the basis of correct length, prefix and check digit calculation. Checks for prefix (up to 10 prefixes per ProQuest UserID), length of barcode and correct check digit.
• ID/Barcode lookup with (or without) password. Validates the patron by looking up the barcode. Barcodes can be uploaded in batch or individually edited.

• Distribute ID/password combinations.
• Request that the Internet service provider(s) (ISPs) set aside a fixed range of IP addresses (allowing IP verification).

For additional information, please see http://www.il.proquest.com/hp/Support/PQD/Secure/index.html.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Customer Training

We have developed a successful "train-the-trainer" program. By working with library staff, we develop an introductory training program. The program is flexible, and can be customized to best serve the needs and expertise of each unique audience.

We provide training at a central location provided by the customer. We understand that different locations will have different equipment available; we will adapt training to the environment that you provide.

• An ideal training environment includes individual, Internet-capable workstations for each participant (including the trainer), an LCD panel, and an overhead projection device.
• An acceptable training environment includes a conference or meeting room with an overhead projection device and a connection for a computer provided by the customer.
• A minimum training environment consists of an overhead projection device and an analog phone line capable of an off-site call.

We offer two types of training sessions.

• Search Training provides complete, in-depth training for the current software version (including searching for, retrieving, and printing documents).
• The Consultative Session includes account creation and setup, and setting options to optimize the database(s) for your library and user environment. This session is most often held informally (for example, by phone, or during Search Training breaks) with 1-3 library staff.

We encourage our customers to train their users within ninety days of contract signing. Your training sessions are available during the length of time of your agreement; if you have a one-year agreement, you must schedule your training sessions within that year.

Every participant registered for a training session will receive a complete set of materials. The Quick Start Guide covers installation of software, search options, and basic troubleshooting. This handy reference also includes screen shots and tips on printing, searching, etc. Additionally, we provide search exercises for use in hands-on searching.

ProQuest Training Resource Center

In response to customer requests, we have introduced the ProQuest Training Resource Center. The Training Resource Center, is a free (to ProQuest subscribers), is a Web-based program resource incorporating that provides teaching technologies in online tutorials tutorials and materials for to those who will administer ProQuest, use it, and teach others to use it.

The Training Resource Center online program resource center makes sophisticated searching and other operations easy, and provides instruction at the skill appropriate for the user. It allows new users to get up and running on ProQuest almost immediately.

Together, the complete training program resource center provides the equivalent of a three-hour on-site training visit. The program Center qualifies directs administrators to set system controls and technical resources, provides librarians the means to teach ProQuest to end users, and allows end users to answer most most questions on their own.

Training programs include:

• An overview of ProQuest and what it can do for you
• An overview of administrative features and tools guide to system controls and preference settings
• A how-to Step-by-step lessons section for searchers at all levels, with demonstrations, practice questions and sample searches
• In-depth explanations of and tutorials on of the most popular ProQuest features
• Downloadable lesson plans, class materials, documentation, assessment testsexercises, and other teaching aids to help you teach others what you’ve learned
• A Frequently Asked Questions (FAQ) section

You can sequence the ProQuest tutorials lessons to suit your needs, and revisit them as often as you like. There's even a module that allows you to record your reactions to the program resource and make suggestions for improvement.

Some segments of the Training Resource Center are secure. (For example, the segments you use to customize ProQuest locally are open available only to authorized users with a password.) Other segments are accessible to end users. Some sections even include Spanish and French language translations for non-English speakers.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

We maintain an Electronic Technical Support Department with over fifteen staff that provides primary support for ProQuest. Our Database Librarian provides search assistance with all of our databases (available through ProQuest online and CD-ROM, database licensing, etc.) through all interfaces. This librarian has an MLS, eight years’ experience searching databases, and experience training librarians and professional staff on ProQuest.

Our technicians have, on average, nearly ten years of technical/customer support experience. We have technicians trained in UNIX, TCP/IP, Windows NT, and advanced browser support. Some are certified Novell Network Administrators and Engineers.

The goal of the Technical Support team is to resolve customer issues immediately during the call. This reduces the downtime resulting from multiple transfers to other departments or callbacks.

We make team members available for ProQuest support with a toll-free phone number (800.889.3358) from 8:00 a.m. to midnight EST seven days a week. You can consult our Web page 24 hours a day for support information; you can also submit support requests or questions 24 hours a day via fax and e-mail (to [email protected]). Such requests or questions will be addressed the next business day.

We also employ a master customer tracking database. While assisting customers, the Technical Support representative retrieves the appropriate database record, and enters the issues presented by the customer. Our support staff use this information to keep accurate call histories that can be accessed during a future call to help resolve an issue quickly, track trends, and log and submit to management customer enhancement requests.

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html

ProQuest Career & Technical Education, ProQuest Health and Medical Complete

To allow our customers to review their ProQuest activity at any time, we make ProQuest usage reports available online. When we designed ProQuest reports, our primary design goal was to provide appropriate, applicable information for our databases (and to provide information requested by customers); during the design process, we also made the reports International Coalition of Library Consortia (ICOLC) compliant.

These usage statements, updated daily, provide statistical information about the number of articles (from each database to which the library subscribes, and by each title in that database) delivered electronically to users for viewing or e-mailing. You can represent individual libraries, or group them (for example, by county) in whatever fashion, and to whatever level of detail, you like.

Available reports include the following.

Document usage reports

• Summary report (available online and by e-mail). Total number of documents provided via the different delivery methods (online, fax, e-mail) and in the selected ProQuest format (citation, abstract, full text, Text + Graphics, and page image).
• Detailed report (e-mail delivery only). Total number of documents delivered listed by delivery format. Each record has several fields (client [location], user ID, database, journal name, ISSN), allowing reports to be easily run that organize the data depending on what you are interested in looking for. For example, you can manipulate data to show all usage for a particular site, user, and/or database. A sample Microsoft Access database template is available on our web site (http://www.il.proquest.com/hp/Support/PQD/Statement.html) that has several predefined reports, and provides an example of how the data can be manipulated.
• Organizational summary report (e-mail delivery only). Similar to the summary report, except that the statistics are summarized to a single line entry per client (location).

Search statistics reports

• Searches by database (e-mail delivery only). Total number of searches in each search mode broken out by database, location, and user ID. Includes the number of searches that returned no hits.
• Searches by time (e-mail delivery only). Total number of searches for each hour of the day for last 14 days. Each record has several fields (date, client, user ID) allowing the end user to manipulate the data to meet their local needs.
• Searches by search mode (available online and by e-mail). The information provided is the total number searches by the search mode listed by location and user ID.

All reports (with the exception of the Searches by time report) can be cumulated with the month/year date range of your choice, up to the previous 24 months (as per the ICOLC specifications).

PsycINFO, PsycINFO PlusText, CINAHL, The CINAHL Database with Full Text, MEDLINE with Full Text, ERIC PlusText, AGRICOLA PlusText

With the release of ProQuest 5.1 planned for early 2002, we will add basic usage statistics for these third-party databases available through ProQuest. Reports will include searches by database, time, and search mode, and full text article retrieval statistics. Providing these reports makes these databases ICOLC compliant (with the exception of number of abstracts viewed).

LION Select

LION statistics are modeled as closely as possible on ICOLC requirements. Some changes were necessary because of the nature of the data; however, we have kept to the spirit of the ICOLC requirements.

Future versions of LION Select will contain a set of statistics representing general usage for comparison with those of your own institution(s).

Current statistics include:

• Time of day. All statistics are broken down by date and then by four time segments. Current statistics are recorded on a daily basis; archived statistics represent a month of usage divided up by time of day.
• Sessions. A usage session begins when a new user starts to use the Literature Online Select interface, and ends when the browser they are using is closed. It is possible for a single 'session' to conceal several separate users.
• Searches. A search is intended to represent a unique inquiry from a user. A search is recorded each time a search form is submitted to the Literature Online Select server - as such, this figure will also include refined searches, and searches resubmitted from the Search History facility. Usage of the Browse facility does not constitute a search.
• Hits. The number of hits returned by user searches. A very broad search could return thousands of hits; while a very narrow, directed search could return as few as one.
• Searches returning no hits. Searches may be unsuccessful for a number of reasons. It may be that the user may have misunderstood the nature or contents of Literature Online Select or may have executed their search badly. Alternatively it may be that the Literature Online Select database does not contain what a user is looking for.
• Full texts accessed. This figure represents full downloads of an e-text from the Literature Online Select database. Partial downloads are not recorded.
• Full records accessed. This figure represents the number of full bibliographic records accessed by users using the Secondary Sources part of Literature Online Select.
• Users denied access. Users are denied access to Literature Online Select when your institution's allocated number of simultaneous users has been reached.

eLibrary Classic

eLibrary Classic provides monthly reports including (but not limited to) the number of simultaneous users, the number of queries made, the number of documents retrieved, peak load times, average response times, and availability of usage by hour of the day, day of the week, and terminal address.

The following are short definitions for each of the statistical terms used in a returned usage report. These usage terms consist of total queries, total retrievals, and hours connected. The following definitions are compliant with the definitions set by ICOLC.

• Hours. "Hours Connected" is defined as the amount of time an account is logged on to bigchalk Library. This number is recorded in hours and is rounded to the nearest whole hour. This number does not represent individual sessions, but instead a cumulative account of access to the database for a single username/ IP address.
• Queries. A query or search is defined as each time a search form is sent to the server (each time the search button is clicked). Browsing through retrievals from a single search do not represent additional searches. If a query is refined by altering the query phrase or placing additional search parameters on the search form, an additional query is registered.
• Retrievals. A retrieval is recorded each time the user clicks or opens a document on the result list. Additional functions of printing, saving, or e-mailing the document are not recorded as additional retrievals.

Reports are available electronically, via the Web. Reports can be pulled to determine number of queries per month, number of retrievals per month, and number of hours logged on per month for each account.

Chilton Auto Library

Reports for Chilton Auto Library (which has only recently been made available through ProQuest) are planned for the second quarter of 2002. No details about these reports are currently available.

6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)

If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and has two branches
c. Library C: A public library that serves a population of 20,000 and has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent students
e. Library E: A four-year academic library serving 5,000 full-time equivalent students
f. Library F: A hospital library serving a hospital that employees 1,000 staff plus has 200 doctors attached to the hospital

We calculate prices based on FTE. Large libraries are defined as having a doctoral program and over 7,500 FTE. Medium libraries are defined as having graduate programs and 2,500 to 7,500 FTE. Small libraries are defined as being undergraduate-only campuses or less than 2,500 FTE.

We request that none of our pricing be posted on any Web site with open access.

Database	A	B	C	D	E	F
ProQuest Career & Technical Education	N/A	$6,650	$4,580	$4,580	$6,650	N/A
ProQuest Health & Medical Complete	N/A	17,130	4,680	14,030	17,130	$34,130
PsycINFO PlusText	N/A	9,573	6,325	9,760	12,760	19,417
PsycINFO (abstracts and indexing only)	N/A	2,532	1,125	5,400	8,775	3,037
The CINAHL Database with Full Text	N/A	7,974	6,780	7,974	7,974	13,462
CINAHL (abstracts and indexing only)	N/A	1,890	1,580	1,890	1,890	2,268
MEDLINE with Full Text	N/A	12,280	3,350	10,060	12,280	24,460
ERIC PlusText	N/A	8,120	2,200	6,600	8,120	N/A
AGRICOLA PlusText	N/A	2,780	750	2,250	2,780	N/A
Chadwyck-Healey LION Select	N/A	4,500	2,000	3,000	3,835	N/A
eLibrary Classic	N/A	1,650	4,125	4,125	4,125	N/A
Chilton Auto Library	$1,200	2,130	1,200	1,280	1,280	N/A

One member of a population counts as 20% of a FTE for example, a public library serving a population of 100,000 (the equivalent of 20,000 FTE) qualifies as a large library. Given that formula, we have provided a standard price list that enables each library to understand their cost to subscribe.

7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

Yes. Future rates will be a minimal increase to the provided prices.

8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?

Only a single library is needed for the provided prices. If the provided prices are lower than current subscription prices, we will offer existing library customers the lower price. This rebate will be offered in the form of a credit against renewal subscription(s).

9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)

Walt Beals
Account Executive
425-379-8744
(800) 521-0600 x2170
[email protected]
Fax: 425-379-8744
Cell: 206-778-8946