Winter Trials 2002

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Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.

In-depth information on more than 700,000 U.S. businesses, with a special focus on manufacturing, technology, and business-to-business services. Product options include State, Regional and National databases, in both Manufacturing and All-Businesses versions, to better meet each library's needs and budgets.

• Extremely easy to use
• 30 Searchable data fields
• In-depth company profiles, including:
  • Multiple decision-maker names and titles
  • Physical & mail address
  • Phone, fax & toll-free numbers
  • Hotlinks to company websites and roadmaps
  • NAICS and SIC codes, Harris proprietary product categories, & detailed product descriptions
  • Employment counts & growth trends
  • Sales revenue
  • Unique data items, such as Plant Size (manufacturing), Fleet size (transportation), and Number of Beds (medical facilities)
  • And more
• Updated monthly
• Harris award-winning quality

2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access is available for a modest upcharge. To be eligible for this option, the library must have secure access, for instance patron verification via a library card login ID.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Training is available at no additional cost via web-based conferencing.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Toll-free customer & technical support is available from 8:00AM to 8:00PM Monday through Friday (800-888-5900). In addition, easy-to-follow on screen help is included with Selectory Online products.

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html

Usage statistics are available on a request basis.

6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)

If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and has two branches
c. Library C: A public library that serves a population of 20,000 and has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent students
e. Library E: A four-year academic library serving 5,000 full-time equivalent students
f. Library F: A hospital library serving a hospital that employees 1,000 staff plus has 200 doctors attached to the hospital

	*********************** Product *************************
	Washington Manufacturers	NW Region** Manufacturers	National All-Businesses
High School Library with 750 students	$495	$990	$1,995
Public Library with 100,000 population	$995	$1,990	$3,995
Public Library with 20,000 population	$625	$1,250	$2,495
Community College Lib w/ 5,000 FTE students	$745	$1,490	$2,995
Four-Year Academic Lib w/ 5,000 FTE students	$745	$1,490	$2,995
Hospital Library	$625	$1,250	$2,495

*Base prices shown include 1-concurrent user
**Includes Washington, Oregon & Idaho

7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

If a participating library subscribes to a Harris Selectory Online product during calendar year 2002, Harris will offer them the same consortium pricing the following year.

8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?

There is no minimum participation level.

9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)

Vera Roldan VP & Gen'l Mgr, West coast offices - Anaheim, CA 800-888-8434 [email protected] 8:00AM - 5:00PM PST Monday - Friday	Steve Koenig Web Content Mgr, Headquarters - Twinsburg, OH 800-888-5900 [email protected] 8:00AM - 5:00PM EST Monday - Friday
Linda Vermillion Sr. Product Mgr, Headquarters - Twinsburg, OH 800-888-5900 [email protected] 8:00AM - 5:00PM EST Monday - Friday