Winter Trials 2002

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Note from the Washington State Library: In order to participate in the Winter 2002 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. Be sure we know what information belongs with each product. If there are special hardware or software needs, please make sure you include them in this description. When you provide a description of your product, please go beyond the typical advertising brochure text. We are hoping for a thoughtful, descriptive paragraph that will enable someone unfamiliar with your product to understand the nature and coverage of your product. The more concise the description, the better.

Product Descriptions: General Reference

bigchalk Library™ offers. With bigchalk Library, users have a complete research solution that provides access to full-text articles from hundreds of magazines, newspapers, books, and radio/TV programs plus more than 5,000 maps, 435,000 pictures, 160,000 web links, and 11,000 audio and video clips, along with access to photographs and maps and educational audio/video resources. Search strategies include natural language, keyword, Boolean, subject, topic, and publication search. Results can be sorted by date, relevance, reading level, source type, publication, or file size. The new BookCart feature allows educators to build persistent links to pre-selected content in bigchalk Library creating reading lists, subject and topic pages, and more. All users may mark, save, print, or email documents directly from the database.bigchalk Library's powerful capabilities enable users to type a question, phrase or key word using natural language or Boolean searching. In addition, users can search for material by topic correlated to the topics from bigchalk's award-winning HomeworkCentral.

bigchalk Library presents highmiddle schools, middlehigh schools, and public librarieselementary schools (ages 13 and up) with a program that:

• Delivers more than 1,000 full text magazines, newspapers, and reference books
• Provides a variety of media sources, including streaming audio and video, maps, and pictures, and web sites
• Presents multiple search strategies that benefit all levels of research skills and needs
• Helps engage learners with an easy to use interface
• Streamlines the research process with marked lists, email capabilities, and an online reference desk

The variety of search strategies allows researchers to select the method that best meets their research skills and research needs.

• Natural language. Find an answer by asking a question.
• Boolean. Build simple and complex queries.
• Topic. Explore more than 10,000 topics to narrow or broaden a search.
• Publication. Browse publications by volume and date.
• Subject. Target searches through indexed fields.

Users can sort their results by relevance, date, file size, reading level, publication, or source. Users can also utilize a marked list to save relevant articles over the course of a session. And they can view, print, or email any document or image in one step.

bigchalk Library contains the following content (title lists are available upon requestat www.bigchalk.com/bc/pic):

bigchalk Library

• Periodicals in full text: 908
• Periodicals with abstracts only: NA
• Newspapers in full text: 211
• Newspapers with abstracts only: NA
• Books in full text: 187
• Picture collections: 435,000+
• Maps: 5,300+
• Audio/Video collections: 11,000+
• Transcripts: 150 programs
• Web Sites: 150,000+

bigchalk Library News & Reference delivers all the functionality of bigchalk Library with a smaller content set designed to complement magazine and journal databases. Users will find articles from hundreds of newspapers, books, and radio/TV programs plus more than 5,000 maps, 435,000 pictures, 160,000 web links, and 11,000 audio and video clips.

bigchalk Library News & Reference contains the following content (title lists are available at www.bigchalk.com/bc/pic):

bigchalk Library News & Reference

• Periodicals in full text: NA
• Periodicals with abstracts only: NA
• Newspapers in full text: 211
• Newspapers with abstracts only: NA
• Books in full text: 187
• Picture collections: 435,000+
• Maps: 5,300+
• Audio/Video collections: 11,000+
• Transcripts: 150 programs
• Web Sites: 150,000+

bigchalk Library Get the Picture delivers all the functionality of bigchalk Library with a smaller content set designed to meet schools’ multimedia resource needs. User will find more than 5,000 maps, 435,000 pictures, 160,000 web links, and 11,000 audio and video clips plus a set of reference books that provide context and background for research topics.

bigchalk Library Get the Picture contains the following content (title lists are available at www.bigchalk.com/bc/pic):

bigchalk Library Get the Picture

• Periodicals in full text: NA
• Periodicals with abstracts only: NA
• Newspapers in full text: NA
• Newspapers with abstracts only: NA
• Books in full text: 40
• Picture collections: 435,000+
• Maps: 5,300+
• Audio/Video collections: 11,000+
• Transcripts: 150 programs
• Web Sites: 150,000+

eLibrary Classic ™ (formerly Electric Library®) is the easiest-to-use general reference tool for middle high schools, middlehigh schools, and public libraries elementary schools (ages 11 and up) today. eLibrary Classic contains more than 600 magazine and newspaper titles as well as TV, radio and government transcripts, books and reference collections, photographs and images, and maps. eLibrary Classic delivers millions of documents all 100% full text and updated daily. Researchers will find coverage of most titles back to 1994.

Using eLibrary’s natural language and Boolean searches, users can type in a question, key word, or phrase. They can sort their results by relevance, date, file size, reading level, publication, or source. And they can view, print, or email any document or image in one step.

eLibrary Classic contains the following content (title lists are available upon request):(title lists are available at www.bigchalk.com/bc/pic):

eLibrary Classic

• Periodicals in full text: 507
• Periodicals with abstracts only: NA
• Newspapers in full text: 150
• Newspapers with abstracts only: NA
• Books in full text: 153
• Picture collections: 435,000+
• Maps: 5,300+
• Transcripts: 70 programs

Quick Reference Chart for General Reference Products:

Product Features	bigchalk Library	bigchalk Library News & Reference	bigchalk Library Get the Picture	eLibrary Classic
MEDIA TYPES
Magazines	908	0	0	507
Newspapers	211	211	0	150
Reference Books	187	187	40	153
Transcripts	150	150	150	70
Maps	5,000	5,000	5,000	5,000
Pictures	435,000	435,000	435,000	435,000
Audio/Video	16,000	16,000	16,000	0
Web Sites	150,000	150,000	150,000	0
SEARCH OPTIONS
Natural Language	X	X	X	X
Boolean	X	X	X	X
Publication	X	X	X
Topic	X	X	X
Publication	X	X	X
Reference Desk	X	X	X
ARTICLE MANAGEMENT
Print/Email	X	X	X	X
Marked List	X	X	X
BookCart (Durable Links)	X	X	X

Product Descriptions: Special Collections

ProQuest Historical Newspapers delivers the complete run of The New York Times offering an unparalleled resource for the study of historical events, social and consumer history, economics, and more in middle and high schools. ProQuest digitally reproduces every issue cover-to-cover from 1851 to the present. This includes not only news stories and editorials, but also graphics, advertisements, and cartoons. Users can search using keyword, Boolean, or natural language queries, and can further target relevant results by date, author, article type, and more. Users can also browse by publication date and issue. Article results provide a full citation and abstract, plus the full-page image of the complete article, including article continuations. Users can view, print, or email any article.

Literature Online (LION) for Schools lets middle and high school students explore original full-text works of literature, author biographies, and contemporary criticism in one integrated source. Organized into more than 300 study units, LION includes English poetry from medieval times to the present, American and African-American poetry, English fiction from the sixteenth to the nineteenth century, and English and American drama from medieval times to the early part of the twentieth century in all, more than 95,000 searchable titles. In addition, LION features secondary sources, including hundreds of author biographies, and thousands of articles, essays, reviews and interviews. Students and teachers can use LION to supplement existing curricula through primary source documents and discover works of literature beyond textbook examples.

Literature Online (LION) Complete lets high school students explore original full-text works of literature, author biographies, and contemporary criticism in one integrated source. LION Complete features more than 300,000 full searchable full-text works of poetry, prose, and drama plus more than 60 literary journals and literary reference books and hundreds of hyperlinks to other sites on the Web that are relevant to the study of literature. Users can search by author, title, text, genre, and more.

Technical Requirements

bigchalk recommends the following minimum hardware and connectivity for all proposed bigchalk products:

• Internet connection of 33.4 kbps or higher
• Netscape 3.04 or greater and Internet Explorer 3.02 or greater
• 486 processor or higher
• Minimum 16 MB of RAM
• MAC operating environment of 8.X or higher
• Windows operating environment of Windows 95 or higher

Adults must have an email address, specifically for Homeroom

	Article Text Only (Recommended)	Article Text Only (Minimum)	Graphics (Recommended)	Graphics (Minimum)
CPU	Pentium G3 or 150Mhz PowerPC or greater 16 MB ram 1 MB video ram mouse	486/66 MHz 68040-66 or greater 16 MB ram 1 MB video ram mouse	Pentium G3 or 150Mhz PowerPC or greater 16 MB ram 2 MB video ram mouse	486/66 MHz 68040-66 or greater 16 MB ram 1 MB video ram mouse
Display	17" SVGA	VGA	17" SVGA	VGA
Software	MS-DOS 5.0 or greater Microsoft Windows 3.11, 95, or NT System 7.0 or greater	MS-DOS 5.0 or greater Microsoft Windows 3.1, 95, or NT System 7.0 or greater	MS-DOS 5.0 or greater Microsoft Windows 3.11, 95, or NT System 7.0 or greater Adobe Acrobat (for page image only)	MS-DOS 5.0 or greater Microsoft Windows 3.1, 95, or NT System 7.0 or greater Adobe Acrobat (for page image only)
Modem	33.6 kbps	28.8 kbps	33.6 kbps	28.8 kbps
Printer	Laser Printer 300 DPI 1 MB printer RAM	Any printer	Laser Printer 600 DPI 4 MB printer RAM	Laser Printer 300 DPI 2 MB printer RAM

Homeroom and bigchalk ClassMate require the use of several different browser plug-ins. These plug-ins are available free of charge either through a link from the product’s help screens or at the individual plug-in providers web site (i.e. Flash at www.macromedia.com). These plug-ins include: Macromedia Shockwave and Flash Player, Apple Quicktime, Authorware Web Player, and Adobe Acrobat.eLibrary and Literature Online do not require plug-ins to run or to view information.

ProQuest

ProQuest itself requires no plug-ins. The following optional applications have the following requirements.

• To display full-page images, ProQuest requires Acrobat Reader.
• The ProQuest Training Center provides step-by-step lessons that require the Flash plug-in.
• The ProQuest Local Administrator uses an embedded Java application for account management.

bigchalk Library

bigchalk Library contains an extensive collection of audio and video files. For many of these files, users will need Apple QuickTime, a free browser plug-in, to hear or view the material. This plug-in can be downloaded at www.apple.com.

2. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Yes. Both home and unlimited remote access are included in the pricing for a site license. The requirements for home access are the same as the suggested hardware and software configurations.

The subscription price covers authorized users, defined as the currently enrolled students and their parents, faculty, and staff of the institution that has subscribed to the database. Visiting users and public patrons are considered authorized users when on the site. Registered students who are enrolled in distant learning courses may be authorized users, so long as the distance-learning site is not actually a separate site that should be paying for its own subscription.

Authentication for access to bigchalk products is typically provided by one of two methods (or both). The most common method used for web access is via IP domain. Another common method of authentication, for dial-up connections, is the use of usernames and passwords. It's the schoollibrary's responsibility to ensure that only authorized users off-site have access to the data using, for example, a proxy server. Authentication can be via the library’s password protected system, (social security number, library patron card number, etc.).

If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

For home users, you can choose any or all of the following methods.

• Distribute ID/password combinations.

• Request that the Internet service provider(s) (ISPs) set aside a fixed range of IP addresses (allowing IP verification).

• Locally authenticate users via the Web/library/school home page. bigchalk allows free remote access from a secure portion of the library’s World Wide Web page via referring secure URL. A user clicking on this link is asked for authentication information (for example, social security number, library patron card number, etc).The user then enters the requested information. The authentication information is automatically submitted along with imbedded access information. (Depending on your preferences, this imbedded information could be an ID/password combination or an IP address.) Upon validation, the user is given access to their licensed bigchalk product.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Product Training

bigchalk can provide introductory training, advanced training, or custom training. Training is available at $1,650 per day and at the reduced rate of $1,200 for the second consecutive day and $850 for the third or greater consecutive day.

Introduction

bigchalk offers a comprehensive range of training solutions for K-12 schools. While all our reference databases are intuitively designed and can be easily navigated without training, we take pride in designing products that offer special features for special needs. To derive maximum value and benefit from a subscription, we believe that training is important for library, media center and even administrative and teaching staff. Our professional training staff works with librarians, educators and media professionals, and understands K-12 library needs. As a result, many school districts utilize our training sessions as a professional development opportunity for their staff.

Recommended Facilities

Adequate facilities are critical to the success of any technology-training program. A lab environment (including individual Internet workstations for each participant and a projection device such as a data projector) is highly recommended. This setting enables visual learners to follow the product demonstration on an overhead projector, auditory learners to hear instructions, and kinesthetic learners to benefit from individual hands-on searching. Research on teaching methods has shown that adult learners absorb or retain:

• 10% of what we read
• 20% of what we hear
• 30% of what we read and hear
• 50% of what we hear and see
• 70% of what we say ourselves
• 90% of what we do ourselves

We will work with you to identify appropriate training facilities so that our product training programs provide an opportunity for maximum retention of information.

Introductory Product Training

Each of our introductory training sessions follows a basic model outlined below. We modify sessions based on input from the client to ensure that training meets the needs of each user population. If you want users to receive training on more than one product, a full training session should be scheduled for each to ensure that training will be adequate and effective.

Please review the following chart to identify available training platforms.

PLATFORM COMPONENTS	ProQuest (3 hours)	eLibrary (2 hours)	bc Library (2 hours)	LION (2 hours)
Introductions/Learning Objectives	15 min	15 min	15 min	15 min
Database Content	15 min	15 min	15min	10min
Guided Hands-on Demonstration	60 min	30 min	30 min	40 min
Break	15 min	15 min	15 min	15 min
Hands-on Searching Assignment & Discussion	40-60 min	20-35 min	20-35 min	30 min
Curriculum Integration Discussion (optional)	20 min	15 min	15 min	N/A
Follow-Up Resources & Conclusions	15 min	10 min	10 min	10 min
Prerequisites	None	None	None	None

Ongoing Training

In her article "The Importance of Technology Training" (Wisconsin Ideas in Media, 1996), Helen Adams, President of the Wisconsin Educational Media Association, notes that effective training should be ongoing, "not delivered in a single vaccination." In keeping with this philosophy, regional supplemental product training is available. This training, available at an additional cost, may be scheduled in conjunction with state library conventions, or at other times as arranged through your sales representative.

Future training has positive outcomes for both the client and bigchalk.com; it

• Offers an opportunity for resolving questions following several months of use,
• Enables user groups to share with one another useful applications of the product,
• Provides a forum for users to directly pass along product enhancement opportunities, and
• Enables both the client and bigchalk.com to gauge the effectiveness of the program in all settings.

Our three-pronged approach to training provides the foundation for a successful implementation of bigchalk products in schools and libraries. For more information, please contact Margaret Jennings at 800.860.9228.

Free Training Materials

ProQuest Training Resource Center

In response to customer requests, ProQuest has introduced the ProQuest Training Resource Center. The Training Resource Center, free to ProQuest subscribers, is a Web-based resource that provides online tutorials and materials to those who will administer ProQuest, use it, and teach others to use it.

The Training Resource Center makes searching easy, and provides instruction at the skill appropriate for the user. It allows new users to get up and running on ProQuest almost immediately.

Together, the complete training program provides the equivalent of a three-hour on-site training visit. The Center directs administrators to system controls and technical resources, provides librarians the means to teach ProQuest to end users, and allows end users to answer most questions on their own.

Training programs include:

• An overview of ProQuest and what it can do for you
• An overview of administrative features and tools
• Step-by-step lessons for searchers at all levels, with demonstrations, practice questions and sample searches
• In-depth explanations of the most popular ProQuest features
• Downloadable class materials, documentation, exercises, and other teaching aids to help you teach others what you’ve learned
• A Frequently Asked Questions (FAQ) section

You can sequence ProQuest lessons to suit your needs, and revisit them as often as you like. There's even a module that allows you to record your reactions and make suggestions for improvement. Some segments of the Training Resource Center are secure. (For example, the segments you use to customize ProQuest locally are available only to authorized users with a password.) Other segments are accessible to end users. Some sections even include Spanish and French language translations for non-English speakers.

Printed User Materials

bigchalk provides a variety of printed resources for onsite training. These include user booklets, table tents, and product user guides. Each product also includes an online help guide that is printable and reproducible.

Additionally, our K-12 editorial department creates learning exercises, topical essays, and study guides that correspond to prevalent research areas in schools.

Curriculum Guides

Curriculum support material is available for all of the proposed products. These resources are available either online at www.bigchalk.com/bc/pic or through your local account representative. These guides are written and designed by Carl Janetka, our bigchalk Curriculum Specialist. Carl has over 30 years experience at Upper Dublin School District in Pennsylvania teaching business and computer courses, serving as a supervisor of business and technology, as well as a technology coordinator. Carl has a Bachelors in Education from Bloomsburg State University, as well as a Masters Degree in Business from Temple University. Prior to bigchalk, Carl served as both a technology liaison and curriculum specialist for Infonautics helping to make Electric Library user-friendly for students and teachers.

Washington A Guide for Educators

This guide helps teachers and curriculum specialists understand how our database products can support Washington State Essential Academic Learning Requirements and Components.

A Teacher’s Guide to the Mini-Research Process Report

With new knowledge doubling every 5 years or so, and many times making existing knowledge obsolete, it is no longer adequate provide textbook-only learning. "A Teacher’s Guide to the Mini-Research Process" is a free report, available on our Product Information Center web site, or in hard copy format. It is written and published by our curriculum specialists and is designed to help teachers create motivated student research, how to evaluate mini-research activities, and much more.

As more schools are connected to the Internet and more classrooms are equipped with web-connected computers, it is essential that teachers have the support to use these tools to increase student learning and to improve their critical thinking skills growing a new curriculum in the process. Well-structured research activities, using multi-million dollar investments in new classroom technology, will create a powerful force to help students achieve the necessary learning standards. A Teacher’s Guide will help support that process of change for teachers. A K-6 version is available for elementary schools that subscribe to eLibrary Elementary.

A Teacher’s Guide also provides some helpful timesaving tools for teachers including:

• A Teacher’s Evaluative Criteria Work Sheet
• A Teacher’s Mini-Research Planning Work Sheet

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

We maintain a toll-free number and e-mail support available Monday through Friday from 8 AM to 8 PM EST. After hours support is also available via the 800 number with beeper service and e-mail.

In order to best service our customers, we endeavor to answer calls in real time. The goal of the Technical Support team is to resolve customer issues immediately during the call.

We answer over 98% of our calls live when support staff are available. If a customer does leave a message, our goal is to return the call within twenty minutes. E-mail responses occur daily, 24 hours per day.

In addition to the support services previously mentioned, ProQuest also maintains a product email mailing list to which any staff member is welcome to subscribe.

For customer service or technical support issues please contact:

Customer Service Toll-free: 800-247-7198 [email protected]

Technical Support Toll-free: 800-247-7198 [email protected]

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats.html

eLibrary and bigchalk Library

We can provide reports monthly including, but not limited to the number of simultaneous users, the number of queries made, the number of documents retrieved, peak load times, average response times, and availability of usage by hour of the day, day of the week, and terminal address. Please note, that if a proxy server or a TCP/IP range is used, these reports will not reflect usage at an individual institution/workstation, but rather the aggregate of the range (institutions authenticating via Username/Password would be able to retrieve this information, however). The level of reporting needed for consortia, regions, institutions, and workstations is a process of account set-up.

The following are short definitions for each of the statistical terms used in a returned usage report. These usage terms consist of total queries, total retrievals, and hours connected. The following definitions are compliant with the definitions set by The International Coalition of Library Consortia (ICOLC).

Hours:

"Hours Connected" is defined as the amount of time an account is logged on to bigchalk Library. This number is recorded in hours and is rounded to the nearest whole hour. This number does not represent individual sessions, but instead a cumulative account of access to the database for a single username/ IP address.

Queries:

A query or search is defined as each time a search form is sent to the server (each time the search button is clicked). Browsing through retrievals from a single search do not represent additional searches. If a query is refined by altering the query phrase or placing additional search parameters on the search form, an additional query is registered.

Retrievals:

A retrieval is recorded each time the user clicks or opens a document on the result list. Additional functions of printing, saving, or e-mailing the document are not recorded as additional retrievals.

Reports are available electronically. eLibrary users can visit http://reports.elibrary.com to retrieve reports; bigchalk Library user can visit http://www.bigchalk.com/reports to retrieve reports. In the future, all eLibrary and bigchalk Library users will be able to go to the same reporting page to create reports. Users will need to enter their username and password or authenticate by IP address. Reports can be pulled to determine number of queries per month, number of retrievals per month, and number of hours logged on per month for each account.

ProQuest Usage Reports

To allow our customers to review their ProQuest activity at any time, we make ProQuest usage reports available online. When we designed ProQuest reports, our primary design goal was to provide appropriate, applicable information for our databases (and to provide information requested by customers); during the design process, we also made the reports International Coalition of Library Consortia (ICOLC) compliant.

These usage statements, updated daily, provide statistical information about the number of articles (from each database to which the library subscribes, and by each title in that database) delivered electronically to users for viewing or e-mailing. You can represent individual libraries, or group them (for example, by county) in whatever fashion, and to whatever level of detail, you like.

Available reports include the following.

Document usage reports

• Summary report (available online and by e-mail). Total number of documents provided via the different delivery methods (online, fax, e-mail) and in the selected ProQuest format (citation, abstract, full text, Text + Graphics, and page image).
• Detailed report (e-mail delivery only). Total number of documents delivered listed by delivery format. Each record has several fields (client [location], user ID, database, journal name, ISSN), allowing reports to be easily run that organize the data depending on what you are interested in looking for. For example, you can manipulate data to show all usage for a particular site, user, and/or database. A sample Microsoft Access database template is available on our web site (http://www.il.proquest.com/hp/Support/PQD/Statement.html) that has several predefined reports, and provides an example of how the data can be manipulated.
• Organizational summary report (e-mail delivery only). Similar to the summary report, except that the statistics are summarized to a single line entry per client (location).

Search statistics reports

• Searches by database (e-mail delivery only). Total number of searches in each search mode broken out by database, location, and user ID. Includes the number of searches that returned no hits.
• Searches by time (e-mail delivery only). Total number of searches for each hour of the day for last 14 days. Each record has several fields (date, client, user ID) allowing the end user to manipulate the data to meet their local needs.
• Searches by search mode (available online and by e-mail). The information provided is the total number searches by the search mode listed by location and user ID.

All reports (with the exception of the Searches by time report) can be cumulated with the month/year date range of your choice, up to the previous 24 months (as per the ICOLC specifications).

Literature Online

LION statistics are modeled as closely as possible on ICOLC requirements. Some changes were necessary because of the nature of the data; however, we have kept to the spirit of the ICOLC requirements.

Current statistics include:

• Time of day. All statistics are broken down by date and then by four time segments. Current statistics are recorded on a daily basis; archived statistics represent a month of usage divided up by time of day.

• Sessions. A usage session begins when a new user starts to use the Literature Online interface, and ends when the browser they are using is closed. It is possible for a single 'session' to conceal several separate users.

• Searches. A search is intended to represent a unique inquiry from a user. A search is recorded each time a search form is submitted to the Literature Online server as such, this figure will also include refined searches, and searches resubmitted from the Search History facility. Usage of the Browse facility does not constitute a search.

• Hits. The number of hits returned by user searches. A very broad search could return thousands of hits; while a very narrow, directed search could return as few as one.

• Searches returning no hits. Searches may be unsuccessful for a number of reasons. It may be that the user may have misunderstood the nature or contents of Literature Online or may have executed their search badly. Alternatively it may be that the Literature Online database does not contain what a user is looking for.

• Full texts accessed. This figure represents full downloads of an e-text from the Literature Online database. Partial downloads are not recorded.

• Full records accessed. This figure represents the number of full bibliographic records accessed by users using the Secondary Sources part of Literature Online.

• Users denied access. Users are denied access to Literature Online when your institution's allocated number of simultaneous users has been reached.

ProQuest Training Resource Center

In response to customer requests, ProQuest has introduced the ProQuest Training Resource Center. The Training Resource Center, is a free (to ProQuest subscribers), is a Web-based program resource incorporating that provides teaching technologies in online tutorials tutorials and materials for to those who will administer ProQuest, use it, and teach others to use it.

The Training Resource Center online program resource center makes sophisticated searching and other operations easy, and provides instruction at the skill appropriate for the user. It allows new users to get up and running on ProQuest almost immediately.

Together, the complete training program resource center provides the equivalent of a three-hour on-site training visit. The program Center qualifies directs administrators to set system controls and technical resources, provides librarians the means to teach ProQuest to end users, and allows end users to answer most most questions on their own.

Training programs include:

• An overview of ProQuest and what it can do for you
• An overview of administrative features and tools guide to system controls and preference settings
• A "how tosStep-by-step lessons" section for searchers at all levels, with demonstrations, practice questions and sample searches
• In-depth explanations of and tutorials on of the most popular ProQuest features
• Downloadable lesson plans, class materials, documentation, assessment testsexercises, and other teaching aids to help you teach others what you’ve learned
• A Frequently Asked Questions (FAQ) section

You can sequence the ProQuest tutorials lessons to suit your needs, and revisit them as often as you like. There's even a module that allows you to record your reactions to the program resource and make suggestions for improvement. Some segments of the Training Resource Center are secure. (For example, the segments you use to customize ProQuest locally are open available only to authorized users with a password.) Other segments are accessible to end users. Some sections even include Spanish and French language translations for non-English speakers.

Printed User Materials

bigchalk provides a variety of printed resources for onsite training. These include user booklets, table tents, and product user guides. Each product also includes an online help guide that is printable and reproducible.

Additionally, our K-12 editorial department creates learning exercises, topical essays, and study guides that correspond to prevalent research areas in schools.

6. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. (Note: This question means - we want to know what your list prices are and how you calculate your prices: Based on FTEs? On buildings? On a combination, or on something else?)

If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries.
a. Library A: A high school library with 750 students in grades 9-12
b. Library B: A public library that serves a population of 100,000 and has two branches
c. Library C: A public library that serves a population of 20,000 and has only one building, no branches
d. Library D: A community college library serving 5,000 full-time equivalent students
e. Library E: A four-year academic library serving 5,000 full-time equivalent students
f. Library F: A hospital library serving a hospital that employees 1,000 staff plus has 200 doctors attached to the hospital

All proposed bigchalk pricing is for a single institution site license, including home access.

bigchalk can provide multiple site and district purchases upon request. Please contact your Washington Account Representative, Jean Miller-Aikens, at 206-275-3032 or toll-free at 800.860.9228 x 5185 for more information.

We request that none of our pricing be posted on any web site with open access.

Library Research Products K-12	School Type	List Price	Washington Price
bigchalk Library	HS	$5,695	$4,555
bigchalk Library	MS/JHS	$3,395	$2,715
bigchalk Library	ES	$1,995	$1,750
Upgrade to bigchalk Library from eLibrary Classic	HS	Not Applicable	$1,595
Upgrade to bigchalk Library from eLibrary Classic	MS/JHS	Not Applicable	$955
bigchalk Library News & Reference	HS	$3,695	$2,955
bigchalk Library News & Reference	MS/JHS	$2,195	$1,755
bigchalk Library News & Reference	ES	$1,595	$1,155
bigchalk Library Get the Picture	HS	$1,895	$1,355
bigchalk Library Get the Picture	MS/JHS	$995	$795
bigchalk Library Get the Picture	ES	$695	$555
eLibrary Classic	HS	$3,349	$2,635
eLibrary Classic	MS/JHS	$1,975	$1,580
ProQuest Historical Newspapers	HS, MS/JHS	$2,595	$1,995
ProQuest Historical Newspapers	ES	$1,195	$995
Literature Online for Schools	HS	$1,795	$1,435
Literature Online for Schools	MS/JHS	$1,495	$1,195
Literature Online Complete	HS	$4,595	$3,515
Literature Online Complete	MS/JHS	$3,770	$3,015

7. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

Schools subscribing to bigchalk products as a result of this trial should expect their future subscription rates to continue to reflect currently published Washington State Database Trial pricing, plus an average of an annual 5-10% price increase.

8. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you treat existing library customers with regard to a group buy?

Pricing reflects a 15% discount as arranged through our participation with the Washington State Library Database Project. Please contact you K-12 Account Representative for multiple site purchasing prices.

There is no minimum participation level.

Existing accounts should contact their sales representative to discuss the options available for their school.

9. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area preferred.)

K-12 Schools: Senior Field Account Representative
Jean Miller-Aikens
Phone: 206-275-3032
Toll-free Phone: 800-860-9228 x 5185
[email protected]
206-232-8815 [fax]

K-12 Schools: Inside Account Representative
Cory Winter
Toll-free Phone: 800-860-9228 x 3056
[email protected]
800-209-1132 [fax]

For customer support or technical issues, please contact:

Customer Service Toll-free: 800-247-7198 [email protected]

Technical Support Toll-free: 800-247-7198 [email protected]