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(Note from the Washington State Library: In order to participate in the Fall 2000 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors. Please contact the vendor's representative, listed below, for additional information on this product.)
1. Describe the database product(s). Include information on subject scope, percentage of full-text, dates of coverage, target audience (including age ranges), and how often the contents are updated.
EBSCO is prepared to offer the following proprietary and third-party databases and services:
Academic Search Elite
The Academic Search Elite database is a comprehensive, academic periodical database that covers a broad range of disciplines including general academic reference, social sciences, humanities, general sciences, education, library and information science and multi-cultural studies. Academic Search Elite provides cover to cover, cumulative indexing and abstracts for 2,856 journals, as well as The New York Times, The Wall Street Journal and The Christian Science Monitor, beginning as early as 1984. ASCII full text coverage is cover to cover and cumulative (including charts & graphs) for 1,221 journals beginning as early as 1990 and color, imbedded images. This database also contains over 1,700 peer-reviewed indexed and abstracted journals, and over 700 peer-reviewed full text journals.
The MasterFILE Premier database is a comprehensive, general periodical database that covers a broad range of disciplines including general reference, business, consumer health, general science, and multi-cultural titles. MasterFILE Premier provides cover to cover, cumulative indexing and abstracts for 2,779 periodicals, as well as The New York Times and The Wall Street Journal, beginning as early as 1984. ASCII full text coverage is cover to cover and cumulative (including charts & graphs) for 1,810 periodicals beginning as early as 1990 and color, imbedded images. This database also includes 5,000 full text Magill Book Reviews, and Essential Documents of American History, a database of over 1,000 original historical documents including The Bill of Rights, The Constitution, The Federalist Papers, etc.
Business Source Premier
The Business Source Premier database is a comprehensive, business periodical database that includes scholarly journals and business periodicals covering topics such as management, economics, finance, accounting, international business and much more. Business Source Premier contains content from full text sources ranging from general business periodicals such as Business Week, Forbes, Fortune, American Banker, etc. to academic journals such as Harvard Business Review, Journal of Management, Academy of Management Review, Review of Economics & Statistics, etc. Business Source Premier provides cumulative indexing and abstracts for over 1,700 business journals and cumulative full text for over 1,150 journals. This database also includes Country Monitor and Industry Yearbook Reports from WEFA as well as 35 country reports from the Economist Intelligence Unit (EIU). The peer-reviewed full text content in Business Source Premier is unmatched, and full text backfiles are available for many journals back to 1990. Additionally, Business Source Premier includes PDF images as well as embedded images for many of the full text journals.
Health Source Plus
The Health Source Plus database is a comprehensive, consumer health periodical database that covers such topics as general health, nutrition, professional healthcare, nursing, sports medicine and patient care. Health Source Plus provides cover to cover, cumulative indexing and abstracts for 448 general health periodicals beginning as early as 1984. ASCII full text coverage is cover to cover and cumulative (including charts & graphs) for 282 periodicals beginning as early as 1990 and color, imbedded images. This database also includes over 1,000 health-related pamphlets in full text, USP Pharmacopoeia DI: Volume II Advice for the Lay Patient; 23 full text books published by the People's Medical Society and 7,000 Clinical Reference Systems reports.
The Newspaper Source database features indexing and abstracting of four leading US newspapers including The New York Times, The Wall Street Journal, The Christian Science Monitor, and USA Today beginning as early as 1995. In addition, Newspaper Source provides selected full text for 114 U.S. and international newspapers. This collection offers full text from major U.S. newspapers including: The Christian Science Monitor, The New York Daily News, The Chicago Tribune, The Detroit Free Press, The Miami Herald and The San Jose Mercury News. International coverage includes The News (Mexico), The Hong Kong Standard, etc.
NoveList is an online, readers' advisory service which helps users locate new, fiction books based on books they have read or topics in which they are interested. Readers can search for books by title, author or by simply describing a book they would like to read. NoveList provides extensive subject and keyword access to over 90,000 fiction titles; 32,000 subject headings (for fiction) based on Hennepin County Public Library's renowned cataloging system; full text reviews and descriptions for over 40,000 books; all adult fiction reviewed in Library Journal, Publisher's Weekly, Booklist and Kirkus since 1996, and links to author home pages and other fiction-related Web sites.
MAS FullTEXT Ultra
The MAS FullTEXT Ultra database is a comprehensive, general periodical database that covers a broad range of disciplines including general reference, business, consumer health, general science and multi-cultural titles. MAS FullTEXT Ultra provides cover to cover, cumulative indexing and abstracts for 644 periodicals, as well as The New York Times and USA Today, beginning as early as 1984. ASCII full text coverage is cover to cover and cumulative (including charts & graphs) for 544 periodicals beginning as early as 1990 and color, imbedded images. This database also includes: 5,000 Magill Book Reviews; searchable full text of The Christian Science Monitor; searchable full text of 15 Macmillan books; coverage of the CIA World Factbook; searchable full text for over 500 health and science-related pamphlets; and Essential Documents of American History, a database of over 1,000 original historical documents including The Bill of Rights, The Constitution, The Federalist Papers, etc.
Middle Search Plus
The Middle Search Plus database is a comprehensive, general periodical database that covers a broad range of general topics designed to assist middle and junior high school students. Middle Search Plus provides cover to cover, cumulative indexing and abstracts for 191 periodicals, as well as USA Today, beginning as early as 1984. ASCII full text coverage is cover to cover and cumulative (including charts & graphs) for 91 periodicals beginning as early as 1990 and color, imbedded images. This database also includes: 5,000 full text Magill Book Reviews; searchable full text of The Christian Science Monitor; coverage of the CIA World Factbook; searchable full text of 4 reference books; over 300 health and science-related pamphlets in full text; EBSCO's Encyclopedia of Animals and Essential Documents of American History, a database of over 1,000 original historical documents including The Bill of Rights, The Constitution, The Federalist Papers, etc.
The Primary Search database is a comprehensive, children's periodical database that covers a broad range of general topics designed for elementary schools and children's reading rooms. Primary Search provides cover to cover, cumulative indexing and abstracts for 137 periodicals, as well as USA Today, beginning as early as 1984. ASCII full text coverage is cover to cover and cumulative (including charts & graphs) for 67 periodicals beginning as early as 1990 and color, imbedded images. This database also includes: over 300 health and science-related pamphlets in full text; The World Almanac of the U.S.A; The World Almanac for Kids; coverage of the CIA World Factbook; EBSCO's Encyclopedia of Animals and Essential Documents of American History, a database of over 1,000 original historical documents including The Bill of Rights, The Constitution, The Federalist Papers, etc.
Professional Development Collection Database
The Professional Development Collection database provides a highly specialized collection of electronic information especially for professional educators. This collection offers information on everything from children's health and development to cutting-edge pedagogical theory and practice. The Professional Development Collection includes index and abstract coverage for 192 well known professional development titles and searchable full text for 132 journals covering the most current topics in the field of education.
The ERIC database is an education database that provides information from journals included in the Current Index, Journals In Education and Resources in Education Index. It contains citation and abstract information from over 750 educational journals and related documents from the Educational Resource Information Center, plus educational symposium report literature dating back to 1967; full text ERIC Digest records along with references for additional information and a breakdown of the 16 ERIC clearinghouses.
Alt-HealthWatch is the only full text database focusing on the many perspectives of complementary, holistic and integrated approaches to health care and wellness. This extraordinary compilation provides full text content from more than 160 international peer-reviewed and professional journals, magazines, reports, proceedings, and association and consumer newsletters, most from 1990 to the present, plus hundreds of pamphlets, booklets, special reports, original research and book excerpts. With an easy-to-use interface, complete, in-depth articles covering thousands of topics such as kava, migraines, saw palmetto, healthy eating and nutrition, weight loss, ginkgo biloba, acupuncture, Chinese medicine, homeopathy, neutraceuticals, massage therapy, mind-body medicine, menopause, ayurveda, AIDS, cancer and heart disease, are just a point and click away. Alt-HealthWatch includes over 50,000 complete articles to date, updated quarterly with 4,000 to 5,000 recently published articles; thousands of embedded images; natural language, keyword and boolean searching options; indexing by 225 modalities and therapies, 11 publication types and 16 article types, and hyperlinks to publication profiles for detailed source information.
Ethnic NewsWatch is comprehensive full text collection of the newspapers, magazines and journals of the ethnic and minority press. It is a unique body of material not generally available in standard library holdings. Providing a rich collection of articles, editorials and reviews with a broad diversity of perspectives and viewpoints, Ethnic NewsWatch is a valuable interdisciplinary resource that encourages critical thinking and analysis, especially when comparing to the mainstream media. This collection includes: 200 publications: newspapers, magazines, academic, professional and career journals; over 260,000 in-depth articles covering current events, culture and history on local, national and international topics; over 7,500 new articles every month; English and Spanish publications; coverage from 1995 and backfile option available; 5,000 names of people who make the news; and 9,500 geographic locations.
Books in Print with Book Reviews
Books in Print with Book Reviews, produced by the R.R. Bowker Company, contains approximately 350,000 full text reviews from nine leading sources, including Publishers Weekly, Kirkus, Library Journal and School Library Journal; bibliographic information for over one million titles distributed in the U.S.; complete records from virtually all publishers in the U.S., including books that are in print, forthcoming, or declared out-of-print or out-of-stock indefinitely since 1979; title, author, subject, publisher, publication date, ISBN, LCCN and series information and all the information in the most current printed editions of Books Out of Print, Subject Guide to Books in Print, Books in Print Supplement, Forthcoming Books, Books In Series, Children's Books in Print.
Hoover's Company Profiles
The Hoover's Company Profiles database includes in-depth profiles of 3,400 public and private companies in the U.S. and around the world. Each profile contains company operations and history; list of officers, products and key competitors; and financial data including sales, net income, eps, high and low stock prices, p/e, dividends per share, book value per share, debt ratios, 10Ks, 10Qs and other SEC reports. Hoover's Company Profiles also includes Hoover's Company Capsules which provides information on more than 13,500 public and private companies. The directory contains an overview of company operations, addresses, phone and fax numbers, names of key officers, sales and employment figures and stock symbols.
Infobase's enormous, U.S. telephone directory can help library patrons find the information they're looking for. Produced by Acxiom, this database is searchable by name, address, telephone number, city, state and zip code. This collection provides telephone records for over 80 million U.S. residences, and over 15 million U.S. businesses.
The Sociological Abstracts database offers access to serial literature in sociology and related disciplines. It features abstracts of journal articles in the Sociological Abstracts database from 1974 onward; the Social Planning/Policy and Development Abstracts backfile dating back to 1980; abstracts from 240 core sociological journals; over 1,900 discipline related serials; enhanced dissertation citations from 1986 onward and an internal thesaurus of sociological indexing terms.
The SPIN (Searchable Physics Information Notices) database is a bibliographic abstracts database published by the American Institute of Physics (AIP). SPIN contains over 80 titles, including all journals and proceedings published by AIP and its member societies as well as from other select American and Russian scientific journals. Each entry includes article title, all authors and affiliations, bibliographic information, the author abstract, classification codes and index terms. Abstracts are available online at the time the articles are published in the journal.
GeoRef is a comprehensive geoscience database containing over 2.1 million bibliographic records covering subjects such as mineralogy and crystallography, general mineralogy, mineralogy of silicates, and mineralogy of non-silicates. This database also includes bibliographic records from journal articles, books, maps, conference papers, reports, and theses; over 60,000 references added annually; geology of North America, covered from 1785 to the present, and geology of the world, covered from 1933 to the present. This database is produced by the American Geological Institute.
The SPORTDiscus database provides access to over 375,000 bibliographic citations to research literature from around the world for sport, physical fitness and physical education topics, provided by SIRC.
2. What are the hardware and software requirements for using all the features of the product(s)?
Minimum Requirements for User Interfaces:
For the Windows-based client, users will need any IBM or PC compatible with a 486 CPU or better with 8 MB RAM (16 MB recommended); 15 MB or 15,000,000 bytes of hard disk space; MS-Windows version 3.1, Windows 95 or Windows NT. (Note: if using Windows 3.1, station must be running in 386 Enhanced Mode).
For the World Wide Web client, users will be able to search EBSCO databases with any PC, Mac or networked workstation operating a web browser. EBSCOhost via the World Wide Web is supported by the following Web browsers: Netscape 4.X or higher, Microsoft Internet Explorer 4.X or higher and Lynx 2.6 or higher.
In order to view the PDF images available on EBSCOhost, the library must have Adobe Acrobat Reader software installed on their computers to view the file. This is the only plug-in required in order to view PDF images.
3. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported?
Yes, remote access is included in the subscription price. EBSCO Publishing will allow access from work stations in the library; access from workstations in buildings on the same telecommunications network as the library and access from home, office or other outside-the-library locations used by the library's customers at no additional cost.
Supporting remote access methods include: EBSCO Controlled IP Address Method, EBSCO Controlled User ID Method, Customer Controlled Method, URL Referral Method and Custom Patron ID Filtering Method.
4. Please discuss any methods or assistance you offer regarding remote access patron verification and authentication.
As mentioned above, libraries can choose one of EBSCO's five options to customize its user-authentication for access to EBSCOhost: EBSCO Controlled IP Address Method; EBSCO Controlled User ID Method; Customer Controlled Method; URL Referral Method and Custom Patron ID Filtering Method.
IP address authentication is currently the most popular method requested. A site provides EBSCO with a list of valid IP addresses, which are entered into our authentication tables and stored on EBSCO machines. If the subscription includes more than one location (library, branch, building or campus), then the site may want to consider listing each location along with listing its own unique IP addresses. This will enable EBSCO to set up each location on its own individual account. Additionally, EBSCO offers a number of authentication methods which coexist very well with customized authentication methods that sites create on their own. These methods from EBSCO include Referring URL, Custom Patron ID or Customer Controlled.
Additionally, EBSCO's Technical Support department can provide technical support assistance in remote access patron verification and authentication.
5. What end user delivery options, such as printing, e-mailing or faxing results, are available beyond just viewing results on the computer monitor?
EBSCOhost allows users the flexibility to select specific records for printing, downloading, or e-mailing and send the output to a local printer, networked printers, an email address or save the information to a desired drive and path. Users can print, download, fax and/or email the result list, citation/abstract information or the whole article or only portion(s) of the article if desired. There are no additional costs for printing, downloading, or emailing information from EBSCO databases.
EBSCOhost allows users the flexibility to select records for printing and send the output to a local printer, networked printers, an email address or save the information to a desired drive and path. Export protocols are not proprietary or application specific.
EBSCOhost allows the user to export retrieved and/or marked records to an electronic mail account. Users can export records to any email address by checking off the desired results in the "Mark" column, selecting "Print/E-mail/Save" and filling out the email address information.
Additionally, EBSCOhost provides users with a detailed, display format screen, which optimizes the printing of citations, abstracts and full text. All citations, abstracts and full text are clearly displayed and available for printing, emailing and downloading. Windows Printing
With the Windows client, EBSCOhost users are able to print using any Windows-compatible printer which is attached to a local area network or directly connected to the workstation. As printing activities with EBSCOhost mimic those of other Windows applications, activities are managed by the Windows Print Manager.
World Wide Web Printing:
Unlike EBSCO's other proprietary clients, printing and downloading of citations, abstracts and ASCII full text are not functions of EBSCO's Web site, but functions of the Web browser being used. EBSCO Publishing has limited control of how these functions perform because each browser performs and handles these functions differently.
6. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.
EBSCOhost customers will receive a detailed EBSCOhost Quick Start Guide that clearly explains how to get started, customize the system and navigate around the search screens. EBSCOhost Quick Start Guides will be forwarded to each library at no additional cost. These Quick Start Guides are also available via PDF format through EBSCO Publishing's web site at www.epnet.com under the Technical Support section. Additionally, EBSCOhost Training Manuals are available at no additional cost in conjunction with EBSCO training sessions and for redistribution to staff members.
To assist the end-user in searching, EBSCO has created a User Support Program that offers a variety of quick reference pieces and training tools including Search Help Sheets and Table Tents. These materials are supplied at no additional cost.
EBSCO has also developed a resource on the Web, designed to meet documentation and reference needs. The EBSCOhost Reference Center contains valuable information from our manuals and other training materials. The EBSCOhost Reference Center will provide all the necessary information for instructing end-users and library staff on all features of the EBSCOhost research system including graphical/text overviews of how to use EBSCOhost from keyword searching to search history and a glossary of EBSCOhost terms. The EBSCOhost Reference Center will be offered to participants at no additional cost. An EBSCOhost Tutorial is also available to users on EBSCOhost under the "Online Help" function. This tutorial can also be accessed from a library's web site if desired.
EBSCO Publishing will provide comprehensive training sessions for group library site's staff members in the use of EBSCOhost. These training sessions not only show the library staff how to search the databases but also provide instruction on a wide range of EBSCOhost features, including local notes and holdings, exclusion of titles, setting default limiters, tailoring search screens, etc. There are no additional fees for these services.
7. What customer and technical support is provided, including hours of operation? In your reply, please include the phone numbers and e-mail addresses for your support services.
EBSCO Publishing's Technical Services Division provides support for our products via telephone, e-mail, fax and the World Wide Web. EBSCO utilizes state of the art software and a staff of talented individuals to assist in our effort to resolve technical issues as expediently as possible.
Libraries may contact Technical Support with any technical questions regarding access to the EBSCO databases via EBSCOhost. All of EBSCO's technical support representatives are fully trained in all aspects of EBSCOhost access and would be able to help libraries answer any questions both quickly and efficiently. Technical Support can be reached Monday - Friday from 7:00am to 7:00pm EST and on Saturday and Sunday from 9:00am to 5:00pm EST. Technical Support can be reached by calling 800-758-5995. E-mail can also be sent to Technical Support at [email protected] . There is no additional cost for Technical Support service.
EBSCO Publishing's Technical Services Division is continually changing and improving the way that EBSCO provides service to our customers. Some of the most recent changes include the implementation of an interactive knowledge base. With EBSCO Publishing's Technical Support Knowledge Base, libraries can access a Web page and get answers to their own questions 24 hours a day, 7 days a week. Some of the features of this service include a technical knowledge base containing interactive trouble shooting options; searching for support information by performing a "natural language" query; a session log recording current trouble shooting activity and a 24 hour e-mail contact system.
The purpose of this knowledge base is to provide EBSCO customers with a method to easily search for the solutions to common technical problems pertaining to EBSCO's software. The knowledge base currently contains over 100 of the most common problems/solutions presented in an easy to use interface. Customers can either choose one of the problems listed, follow the diagnostic questions, type in their problems using their own words or check the status of any unresolved problems. The customer will then be presented with solutions ranked by their relevancy. There is no additional cost for this service.
Customer Service support is available to answer any inquiries concerning billing, subscriptions, editorial content, etc. Customer Service support can be reached Monday through Friday from 9am - 5pm EST via telephone at 800-653-2726 Ext. 852. Customer Service can also be reached via fax at 978-356-6565 or via e-mail at [email protected] .
8. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia which may be found at http://www.library.yale.edu/consortia/webstats.html
EBSCO Publishing is able to provide free statistics that follow the recommended guidelines of the International Coalition of Library Consortia via EBSCO's EBSCOadmin module. EBSCOadmin is a graphical interface designed to help define and apply modifications to a variety of EBSCOhost configuration files. With this system, administrators have the capability of tailoring EBSCOhost to meet their individual site requirements. EBSCOadmin allows administrators to print off reports detailing citation and/or full text requests on a journal title basis; report usage by institution that are generated at least monthly and can be obtained by the library administrator at anytime; and can also report on which resources/databases are accessed and by whom and how often. EBSCOadmin also provides usage statistics that are able to identify usage based on the end user library.
As mentioned above, EBSCOadmin provides the ability to track usage and provide statistical reports on virtually any client/server communication. The library administrator will have the ability to access and control all user configurations and generate reports automatically on-site. Usage statistics can be used to measure how often titles and databases are searched. Title, database and session usage statistics can be collected for specific time periods (monthly or annually), limited to a specific data field (i.e. ISSN) and/or searched in a particular way (i.e. a database name or number of abstracts downloaded/printed). These statistical reports can be run on-site at anytime that the library administrator desires. The following are some of the reports that can be run:
Title Usage Statistics:
Library administrators will be able to monitor exactly which titles are being accessed with EBSCOhost and be able to determine:
Session Usage Statistics:
Library administrators will also be able to monitor session activity and be able to determine:
Database Usage Statistics:
Library administrators will be able to monitor and track database usage in the following areas:
9. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service.
EBSCO Publishing's pricing structure is based on a number of different criteria. EBSCO takes into account the number of institutions involved, the type of institution (i.e. high school, public library, university, hospital etc.), size of each institution, possible hours of operation, population served, FTE's and the combination of databases being priced. EBSCO's pricing is based on an unlimited site license. It is a flat rate; all-inclusive charge based on unlimited usage and unlimited viewing, printing and downloading of citations and articles. There are no additional costs for training, technical support, user support materials.
If you cannot provide a standard price list that would enable each library to understand their cost to subscribe, then for each product you must tell us the list price that you would charge these hypothetical libraries. (It's fine to say "not applicable" for any libraries that would not buy your product.) If you need additional details about these libraries, let us know. Please see the attached document for further details.
10. If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?
EBSCO Publishing will honor any discounts only if the existing terms and conditions of the agreement remain the same (i.e. as long as the sites and products remain the same, EBSCO will honor the renewal cost).
11. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? How will you would treat existing library customers with regard to a group buy?
Libraries may be eligible for a discount once there are multiple institutions involved. The discounted amount would be dependent upon the types of institutions, the number of institutions and the databases being considered. Existing EBSCO customers, that wish to participate in a group purchase, may be eligible for a pro-rated credit for the unused portion of their subscription. This credit can be used towards additional EBSCO products or services.
12. Please indicate whether libraries from Oregon, Idaho, Alaska and/or Hawaii are eligible to participate in the group buying process.
Interested sites from Oregon, Idaho, and/or Hawaii will be handled on a case by case basis.
13. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires.
Inside Sales Manager
800-653-2726 ext. 332
Inside Sales Representative
800-653-2726 x 347