Statewide Database Licensing Project - Fall 2000 Trials
netLibrary

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(Note from the Washington State Library:  In order to participate in the Fall 2000 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors.  Please contact the vendor's representative, listed below, for additional information on this product.)

1. Describe the database product. Include information on subject scope, percentage of full-text, dates of coverage, target audience (including age ranges), and how often the contents are updated. 

netLibrary

What is netLibrary? netLibrary is an easy-to-use system for accessing and retrieving the full text of reference, scholarly, and professional books. By combining the time-honored traditions of the library system with electronic publishing, netLibrary helps libraries create a richer, more productive learning environment for their patrons. Who is a typical netLibrary customer? Our primary customers are research, academic, public, corporate, and private libraries and their patrons. Patrons are defined as members of affiliated libraries who can access netLibrary materials from IP-identified systems within the library or with a user ID and password from a computer outside of the library. netLibrary is also available to individual users who may or may not be members of affiliated libraries. What types of eBooks are available? The netLibrary collection consists of a broad range of reference, scholarly, and professional works from some of the world's top university and commercial presses. To download a two-tabbed spreadsheet listing the eBooks that are currently available and the eBooks currently in production, please click here. How does netLibrary work? netLibrary provides twenty-four-hour-a-day, seven-day-a-week access to the world's most comprehensive collection of full-text eBooks from any location in the world. Visitors to our site can efficiently search thousands of titles simultaneously, finding multiple references for a subject or topic. netLibrary also allows patrons to view eBooks online, check out eBooks online, or download eBooks to their computer. When viewing books offline, users are encouraged to make notes in the margins, highlight the text, and bookmark pages. Users can save their notes, even after the book is returned, and those notes can be reapplied to the text when the eBook is borrowed again.

What does netLibrary include? 

• As of 9/28/00 netLibrary has over 26,000 titles available. netLibrary is adding approximately 500 new copywrited titles each week. As of 9/28/00 netLibrary has signed over 300 publishers.

2. What are the hardware and software requirements for using all the features of the product?

No requirements other than Internet access via a web browser. 

3. Is remote access included for the subscription price? If there are additional charges or requirements in order to offer remote access, please describe. What methods of remote access are supported? 

netLibrary is not a subscription based product. Instead libraries purchase eBooks much like they would buy traditional books. Because of this, netLibrary is concerned about helping libraries provide access to their patrons but is not interested in collecting additional fees etc. for this capability. Typically netLibrary provides library patrons local access via IP filtering and/or provides remote access via refering URL. 

4. Please discuss any methods or assistance you offer regarding remote access patron verification and authentication. 

netLibrary does not provide any special assistance for patron verification but can work in conjunction with nearly any web-based system that authenticates patrons. 

5. What end user delivery options, such as printing, emailing or faxing results, are available beyond just viewing results on the computer monitor? 

Users can print and cut & paste text one page at a time. To protect copyright and fair use issues, users cannot print more than one page at a time. 

6. What customer training is provided, and at what cost? 

netLibrary customers receive a free training session. Other training sessions can be provided after review of the situation. In some cases, additional fees may be required. 

7. What customer and technical support is provided, including hours of operation. 

Email and phone support is provided 6am to 6pm MST Monday through Friday. 

8. Describe the statistics you provide, and discuss whether your statistical reporting complies with guidelines developed by the International Coalition of Library Consortia which may be found at www.library.yale.edu/consortia/webstats.html . 

netLibrary plans to meet or exceed ICOLC's statistical guidelines as they apply to electronic books. Today netLibrary supplies a variety of Excel and HTML reports via the library extranet application. These reports include:

Usage Reports 

• Popular eBooks - Displays all eBook holdings listed in descending order by activity 
• Activity by Title - Displays eBook usage in ascending order by title 
• Activity by Subject - Displays eBook usage by subject category 
• Dusty eBooks - Displays eBook usage in ascending order by activity 
• Search and Browse Activity - Displays search and browse activity Collection Reports 
• Owned eBooks 
• Not Owned eBooks 
• New eBooks 
• All eBooks 
• Browse by Subject Administration 
• Book Administration 
• Set Security Level for User 
• Change Extranet Password

9. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. 

Prices Effective 4/10/99, Subject to change without notice 

1. eBook Pricing 

Upon payment of the applicable price for an eBook, Customer will have a license to such eBook, renewable annually as long as Customer pays the annual Access Fee applicable to such eBook; provided, that, as to any eBook for which the Customer has elected to prepay Access Fees under Option B, below, and has not returned the eBook, the license to the eBook shall be perpetual. 

a) Regular Pricing:

Customer Category td>	Total 12 month sales in Dollars	Maximum Discount from Publishers eBook List Price
One	$1,000,000	15%
Two	$500,000	10%
Three	$250,000	8%
Four	$100,000	5%
Five	$20,000	3%
Six	$0	0%

• Minimum initial order is 200 eBooks. 
• Discount pricing is based on one contract and one billing address. 
• Branding will be at the Customer level. 
• The discounts are guidelines and will vary by title. 
• A category level for a given month is defined by the total dollar volume purchased by the customer over the previous 12-month period. 
• Individual libraries can define their specific book requirements. 
• All eBooks have a 15-day return policy. 

2. Access Fee

The Access Fee is associated with the continual upgrade and maintenance of the technology, bandwidth, the escrow of eBooks, and the access to eBooks. NL offers two options with respect to payment of this access fee. Customer can choose one of the two options at contract signing. 

Option A: Annual Access Fee 

• The Access Fee is an annual fee starting one year from the month that the initial license fee for the eBook was paid. 
• The Access Fee will be due one year from the initial purchase of an eBook. 
• Access Fees will be calculated on a monthly basis using the chart below and will be based on all purchases in the same month from the previous years. 
• Access Fees are calculated on a per eBook or other electronic product basis. 
• For the Annual Access Fee option only, the Reinstatement Fee for an eBook shall equal 15% of the original license fee (i.e., price). Year Access Fee (% of eBook license fee (i.e., invoice price)) Two 15% Three 12% Four 9% Five 6% Six and beyond 3% 

Option B: Access Fee Prepayment 

• To the extent that the Customer requires the capitalization of this Access Fee, the access fee requirement can be fulfilled through a one-time payment of 50% of the eBook price at the time of initial licensing of the eBook. 
• Upon payment of this up-front access fee, the Customer shall have unlimited, ongoing and perpetual access to the appropriate eBook(s). 
• Within two years from the purchase date of the eBook, Customer can return the eBook and receive a non-refundable credit (towards the purchase of future eBooks) of 50% of the prepayment of the access fee. (e.g. purchase price minus discount times 0.25). If Customer returns the eBook under the prepayment of Access Fees option, Customer cannot at a later time reinstate Access to the Book. 3. License to eBooks. The applicable license fee for an eBook, allows the Customer to access such eBook on netLibrary.com for as long as Customer continues to pay the applicable Access Fees and subject to the netLibrary.com Terms of Use. Customer acknowledges that the copyright to each eBook is owned by the respective publisher thereof. All Rights Reserved. Any Customer's or Patron's use of the eBooks is governed by U.S. copyright laws and the netLibrary.com Terms of Use.

10.  If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

First, netLibrary is not a subscription based product since eBooks can be purchased with perpetual ownership without annual fees. Secondly, libraries receive discounts based on total books purchased annually. So in a sense, all purchases made today help toward discounts on future purchases.

11. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? Please clarify how you would treat existing library customers with regard to a group buy.

500 eBooks is the minimum purchase. Discounting is based on number of eBooks purchased NOT on FTEs. Purchasing as a group is beneficial because it increases the discounts and netLibrary provides an easy way to share resources.

12.  Please indicate whether libraries from Oregon, Idaho, Alaska and/or Hawaii would be eligible to participate in the group buying process.

Yes. Institutions from other states are certainly welcome to participate in group purchases.

13.  Please provide name and contact information should libraries wish to make further inquires.

Brad Norris
Director of Library Programs
3080 Center Green Drive. Boulder, CO 80302
Voice: 303-381-8725
Fax: 413-487-8591
Toll Free: 800-413-4557
Email: [email protected]  Hours: 8am - 6pm MST Monday - Friday