Statewide Database Licensing Project - Fall 2000 Trials
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(Note from the Washington State Library:  In order to participate in the Fall 2000 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors.  Please contact the vendor's representative, listed below, for additional information on this product.)


1. Describe the database product(s). Include information on subject scope, percentage of full-text, dates of coverage, target audience (including age ranges), and how often the contents are updated. 

 

Grolier Online is an integrated suite of five (soon to be six) encyclopedia databases targeted at specific age and interest groups. Each Grolier Online encyclopedia is maintained by its own editorial staff, allowing us to offer unparalleled accuracy, currency, and age-appropriate reference resources to our target audiences. Subscribers also benefit from access to five dictionaries and thesauri published by Houghton Mifflin, over 100,000 full-text periodical articles from 100 journals, and the Grolier Internet Index�, providing over 200,000 links to editorially evaluated Web sites. The encyclopedias are supplemented by thousands of photos and graphics, current events modules, lesson plans, activities, and educational games that reinforce their core content. Finally, in November of this year we will implement "Site Searching," allowing users to search all Grolier Online databases simultaneously, for faster access to information.

The Grolier Online databases include:
  • Encyclopedia Americana (EA), a 25,000,000-word general encyclopedia for high schools students and above
  • Grolier Multimedia Encyclopedia (GME), an 11,000,000-word, short-entry, general encyclopedia for students in middle school and above
  • The New Book Of Knowledge (NBK), a 7,000,000-word general encyclopedia for younger students in grades 3 and above.
  • Nueva enciclopedia Cumbre en l�nea (Cumbre), a general, Spanish-language encyclopedia) comprising over 6,000,000 words
  • The New Book of Popular Science (PopSci), a science encyclopedia for middle school and older students
  • Lands and Peoples (coming in November 2000), an area studies encyclopedia for middle school and older students
  •                     Subscribers also enjoy access to the following features at no additional charge:
  • American Heritage Unabridged Dictionary of the English Language (EA and GME)
  • American Heritage Children's Dictionary (NBK)
  • Roget's II: The New Thesaurus (EA and GME)
  • American Heritage Children's Thesaurus (NBK)
  • American Heritage Spanish Dictionary, including both English-Spanish and Spanish-English lexicons (Cumbre and GME)
  •  100,000+ periodical articles from over 100 journals licensed from EBSCO Content Solutions (EA, GME, NBK) 
  • Grolier Internet Index, over 200,000 links to Web sites, each chosen by the editors for their appropriateness to the subject matter and the age of the reading audience (all databases)
  • Brain Jam, a monthly e-zine with feature articles on timely subject, links to further reading, study guides, and educational games and quizzes (GME)
  • Weekly news features, including the EA Journal, NBK News, GME Weekly News, and NewsBytes (science). All news entries are archived, for easy retrieval.
  • ENCYCLOPEDIA AMERICANA

    Overview
    The Encyclopedia Americana was first published in 1829 and has been revised and updated annually since 1918. Long a standard in most library reference collections, the Americana is a general encyclopedia containing approximately 45,000 articles contributed by over 6,500 specialists in their respective disciplines. Reading level varies considerably, with some articles accessible to students as low as grade six and others suitable principally for older, more sophisticated readers. Article length ranges from definition-style entries of fewer than 100 words to lengthy essays comprising 25,000 words or more. Longer entries are signed and include bibliographies to print sources. More than two-thirds of the entries in the encyclopedia are linked to related sites on the World Wide Web. Linked sites have been individually evaluated by the editorial staff, and references to them have been carefully validated and annotated, for ready reference. The database also includes over 6,100 bibliographies, 1,000 tables, approximately 3,000 illustrations, 830 geopolitical and historical maps (color), and approximately 270 flags (color).

    Reading Audience
    Entries in the Encyclopedia Americana are written by specialists for an audience of educated nonspecialists, that is, for readers, many of whom are specialists in their own field, desiring an overview of subjects with which they possess only limited familiarity. No attempt is made to make articles conform to a given style or reading level; rather, it is the subject matter itself-along with the rhetorical power of the author-that are given pride of place in each article. As a result, the Americana is ideal for both students and professional researchers, in fact, for anyone who needs authoritative information-for homework, reports, presentations, background analyses, as context for current events, and so forth-organized and presented with clarity and concision.
    Comprehensiveness
    Unlike more specialized reference works, a general encyclopedia is judged principally by the breadth and comprehensiveness of its coverage, a feature that makes the Americana ideal for rapid research and fact checking on almost any topic. The goal of the Americana is to present basic information on the broadest possible array of subjects, from the most common to the most arcane, and then to provide the reader with links to more specialized resources through its system of bibliographic citations and hypertext links to sites on the World Wide Web. When viewed in this way, the encyclopedia can be used as a vast index to the larger world of documentation available either in print or online.
    Like that of other general encyclopedias, the intellectual organization of the Americana replicates the conceptual map of the world as proposed by the University; in other words, its article categories and hierarchies are informed by core elements of the modern academic curriculum. The Encyclopedia Americana's 45,000 entries are distributed among nine principal subject headings and almost two hundred subheadings, which can be searched either independently or as part of more complex Boolean queries to isolate classes of articles on related subjects, places, and times.
    Currency
    Currency is at the heart of all good encyclopedias, and the editors of the Americana are committed to providing our readers with the most up-to-date information available in a general reference set. Constrained by print technology, formerly the Americana could publish only 1,500 or so article revisions, on a once-a-year basis, in its printed editions. The advent of the Internet, however, has brought a dramatic change to the way the encyclopedia is maintained. Americana editors now write to the articles in our database daily, and their revisions are posted to the Grolier Online server quarterly. By shortening the time to publication, we have increased annual revisions by as much as 200%, to between 3,000 and 4,500 articles. Web links are added or revised (or in special instances deleted) even more frequently-on a monthly basis or as circumstances dictate. The addition of the Americana Journal has shortened the revision cycle for time-sensitive material to a week or less, bringing a whole new dimension to the definition of an encyclopedia.
    Authority
    The editors of the Americana are guided in their efforts by an editorial board of approximately seventy senior scholars and specialists in their fields. Members of the advisory board help the editorial staff evaluate standing articles, plan revision programs, and suggest contributors. For 1998, the editorial board includes individuals such as: Eric Foner, DeWitt Clinton Professor of History, Columbia University Sheldon L. Glashow, Mellon Professor of the Sciences, Department of Physics, Harvard University Alan K. Henrikson, Director, the Fletcher Roundtable on a New World Order, Fletcher School of Law and Diplomacy, Tufts University Richard Martin, Curator, The Costume Institute, The Metropolitan Museum of Art Witold Rybczynski, Martin and Margy Meyerson Professor of Urbanism, Graduate School of Fine Arts, University of Pennsylvania; Professor, Department of Real Estate, Wharton School.
    But the single most important factor in the authority of the encyclopedia is the competence of the men and women who write its articles. Contributors to the Americana, who now number in excess of six thousand, are drawn from all academic and professional disciplines and are selected by the editorial staff on the basis of their contributions to the field. Working with the staff editors, they create articles that do not shy away from difficult subject matter but at the same time retain an expository clarity that enables the nonspecialist to immediately come to terms with the topic.
    The Americana Journal
    A searchable database of current events illustrated with 1,500 timely photographs from The Associated Press. A typical Journal entry contains up to two years' worth of news items, with the most recent item listed first, and is updated weekly for maximum value. Users may search the Journal either by country or by date, giving researchers a way to track trends or recover historical sequences in a fraction of the time it would take to search archives from other news sources. Each Journal entry is linked to the Grolier Internet Index, providing an immediate link to pertinent Web sites.
    ENCYCLOPEDIA AMERICANA - TABLE OF FEATURES
    Number of Words: 25,000,000
    Number of Articles: 45,000
    Article Cross-References: 150,000
    Contributors: 6,500
    Bibliographies: 6,100
    Web Links: Over 152,000 from approx. 29,000 articles
    Statistical Tables: Over 1,000
    Factboxes: 680
    Maps: 984
    Flags: 275
    Images, Art and Photos: 3,000
    Update Schedule: Main database: quarterly; Web links: monthly; Journal: Weekly

    THE GROLIER ENCYCLOPEDIA

    The Grolier Multimedia Encyclopedia Online is based on the text of the Academic American Encyclopedia. First published in 1980, the latter quickly established itself as a highly respected reference work, combining unequaled currency with an authoritativeness equal to that of more venerable encyclopedias. The Academic American was the first encyclopedia to make its text available online and was the first to be released on a CD-ROM, which evolved into the Grolier Multimedia Encyclopedia.

    Purpose
    This encyclopedia was created for students at the upper elementary level and in junior high school, high school, or college and for the inquisitive adult. For that audience, it seeks to provide the following:
    1. Quick access to definitive factual information
    2. Readily intelligible overviews of broad subjects that isolate key concepts, outline the structure of the subject, and link the reader directly to related articles
    3. Bibliographies that direct the reader to more specialized sources
    4. Extensive multimedia resources-photographs and artwork, maps, and sounds-to enhance the text by additional, complementary audio and visual information
    5. Online links to carefully selected Web sites for further exploration of given subjects
    Behind these objectives lie guiding principles of comprehensiveness, currency, authoritativeness, objectivity, and ease of use.
    Currency
    The Grolier Multimedia Encyclopedia updates its articles on an ongoing basis to reflect the state of the world and the state of knowledge. Every month, hundreds of new and updated articles are made available online. The encyclopedia not only provides current population and economic statistics, political data, and sports records, it also reports the latest speculations about life on Mars and the course of human evolution. In addition to keeping timeless subjects current in their presentation, the encyclopedia maintains its currency by including numerous articles on contemporary subjects, especially contemporary biographical subjects. It also takes care to note new publications and new Web sites relevant to given articles.
    Authority
    More than 90 percent of the entries in the Grolier Multimedia Encyclopedia have been written by outside scholars and other experts; about 75 percent are signed. The more than 2,600 contributors, from all over the world, were selected on the basis of their specific knowledge and expertise in a particular subject. The Advisory Board of Editors, consisting of senior scholars and academicians, was involved at virtually every stage in the creation of the encyclopedia-from preparing article lists and suggesting possible authors to reviewing articles. Many of the staff editors have advanced degrees, and they bring years of combined experience in reference publishing to bear on their task of ensuring the accuracy, objectivity, and balance of the article coverage.
    Comprehensiveness
    A comprehensive general encyclopedia must provide basic information for the nonspecialist reader, covering all significant aspects of a subject and providing historical and interpretive context. The content of this encyclopedia is not narrowly focused on the United States and its perspectives; it seeks to expand horizons and introduce the unfamiliar. On the other hand, a sympathetic awareness of non-Western cultures and alternative lifestyles need not interfere with an appreciation that a fuller explication of the roots and traditions of our audience's dominant culture is appropriate.
    The Grolier Multimedia Encyclopedia contains some 36,000 entries, more than 5,000 of them exclusive to the electronic version. The list of entries reflects the curricula of American schools and universities, but it also contains a myriad of topics of contemporary interest. The relative emphasis among subject disciplines is as follows:
    Humanities and the Arts: 36%
    art, architecture, sculpture
    history
    literature and linguistics
    music, theater, dance
    religion and philosophy
    Science and Technology: 35%
    astronomy
    chemistry
    earth sciences
    life sciences
    mathematics
    physics
    technology
    Social Sciences: 14%
    anthropology and archaeology
    business and economics
    education
    government, politics, lay
    psychology
    sociology
    Geography: 13%
    Sports and Contemporary Life: 2%
    Objectivity
    If an encyclopedia is to be reliable, the facts and inferences must be accurate and reflect current scholarship. Scholars may differ among themselves even on questions that do not involve social policy. The aim of this encyclopedia is to provide base information, always to indicate where differences and controversies arise, and to explore them when possible.
    Fact Boxes and Tables
    The most commonly used information about countries, U.S. states, Canadian provinces, and U.S. presidents is included in fact boxes associated with the relevant articles. In addition, for those seeking quick answers to questions about sports records or-for example-the order of the kings and queens of England, or even more specific questions such as the per-capita water use for different purposes in the United States, the encyclopedia provides hundreds of tables.
    Pictures and Sounds
    A gallery of almost 7,000 pictures, photographs, and artwork and hundreds of audio and video files.
    Research Starters
    Research Starters are a student and teacher resource consisting of essays (currently 126) on various topics, followed by suggested research and/or paper topics, a glossary of pertinent terms, creative projects, and links to related articles in the GME for further reading.
    Brain Jam
    Brain Jam provides learning activities for students to test their knowledge of specific subjects with multiple-choice, interactive quizzes, get background on weekly news stories, and follow a monthly calendar of special events. All activities are closely connected to the Grolier Multimedia Encyclopedia Online articles and related Web sites.
    Timelines
    Among the many valuable features of the Grolier Multimedia Encyclopedia Online is a series of information-rich Timelines-ten screen graphics covering the major eras of world history, with icon access to detailed information about noteworthy events, people, ideas, and themes. The Timelines are accessed from the screen header bar.
    GROLIER MULTIMEDIA ENCYCLOPEDIA ONLINE - TABLE OF FEATURES
    Number Of Words: 11,000,000
    Number Of Articles: 38,000
    Contributors: 2,900
    Bibliographies: 16,600
    Article Cross-References: 100,000
    Web Links: 55,000 from approx. 11,000 articles
    Tables: 300
    Fact Boxes: 300
    Atlas: 830 maps with over 16,000 links to maps & articles
    Flags: 195
    Pictures & Line Art: 6,850
    Update Schedule: Main database: monthly; Web links: monthly; Brain Jam: monthly; GME News: weekly

    THE NEW BOOK OF KNOWLEDGE

    The New Book of Knowledge (NBK) has been in print in the United States since 1912. Widely renowned as the first modern encyclopedia for children, NBK has long been the leading source of accurate, accessible, and fun-to-read information for homes and libraries. With its more than 9,000 articles, written by over 1,880 outstanding contributors, and many special enrichment features, NBK has been widely reviewed as the best in its class.

    New to the World Wide Web in October 1998, The New Book of Knowledge Online with NBK News takes the print version the next step in its ongoing development. As a fully featured Internet service, the online encyclopedia brings the elements of the print set into the electronic environment, complete with Wonder Questions, facts and figures, projects and experiments, literary selections, and Internet links to carefully evaluated related sites.
    As an added bonus to electronic users, NBK Online features a current events site-NBK News. Updated weekly, NBK News includes five NewScoops written especially for the site. Designed to stimulate classroom discussion, each weekly story comes complete with a lesson plan to help the classroom teacher integrate NBK Online into the curriculum.
    Content and Reading Level
    Entries in The New Book of Knowledge are aimed at students in grades three and up. However, the text supports a wide range of ages and reading levels. Many institutions have found NBK to be perfect for both ESL and inclusion students, since the text is written so as not to "talk down" to older individuals who may be at a less advanced reading level. Indeed, the set excels at presenting complex subjects clearly by breaking them down into understandable components. In preparing articles for NBK, contributors are instructed to aim for a lively and informative tone to engage the reader. The articles are edited by an experienced in-house staff skilled in the presentation of general encyclopedic information for young people.
    One of the aims of the staff in this regard is to encourage young people to read and browse the encyclopedia. Multiple search modalities have been developed for the electronic version to assist in this effort. Students can search by word in full-text or article title searches, by subject, and by using simple Boolean operators and wildcards. A browse feature enables browsing of articles-both alphabetically and by subject-and of the encyclopedia's numerous Wonder Questions, projects, and literary selections.
    In the NBK News area of the site, all current events stories are written especially for this reading level and are vetted by teachers and educators before being posted to the site. The aim of NBK News is to make the world comprehensible to the young student through news stories that are linked to related encyclopedia articles to provide a depth of coverage that is unparalleled in general reference sources. All stories will be archived on the site for future retrieval after their weekly run is completed.
    Comprehensiveness
    In over 9,000 articles and nearly 7 million words, The New Book of Knowledge opens the world to the young researcher. The articles in NBK cover topics of general interest as well as every important area of the curriculum. Among the areas covered in depth are literature, language arts, history, government, geography, mathematics, biological and physical sciences, technology, health and safety, art, music, and sports and recreation.
    In addition to these curriculum-related content areas, NBK presents opportunities to enrich students' lives. Articles on popular culture, food and cooking, games, clothing and fashion, and hobbies and crafts engage young readers and provide information that is integral to their development as well-rounded individuals. The New Book of Knowledge is known for its unbiased presentation of information. The set takes a responsible, age-appropriate approach to sensitive issues such as abortion, AIDS, ethics, nuclear power safety, and the environment.
    Currency
    The NBK database is maintained by its own editorial staff at Grolier, supplemented by freelance writers and editors. The print edition is updated yearly, but the database containing the text of the encyclopedia is written to on a daily basis as articles are reviewed, rewritten, and updated. As we enter a period of the explosion of information, frequent updating takes on new importance to our audience. Currently, the electronic encyclopedia is updated on a quarterly basis. This, coupled with the weekly updating of the current events site, will give students the most up-to-date information available in any electronic encyclopedia.
    Authority
    Contributors to the NBK are carefully screened to ensure a uniform level of quality in the set. They must be recognized experts in their field, with the ability to present information in a manner that can be easily grasped by young people.
    NBK's roster of distinguished contributors includes such well-known authorities as historian Stephen Ambrose ("Lewis and Clark Expedition"), science writer Isaac Asimov ("Chemistry"), composer Leonard Bernstein ("Orchestra Conducting"), anthropologist John Bierhorst ("Aztec," "Inca," "Maya"), basketball Hall of Famer Dave DeBusschere ("Basketball"), former surgeon general C. Everett Koop ("Smoking"), author and essayist Jay Saunders Redding ("Slavery"), astronaut Sally Ride ("Astronauts"), journalist Carl T. Rowan ("Propaganda"), and children's author Jane Yolen ("Lullabies").
    Functionality
    The New Book of Knowledge Online has been designed for ease of use by the youngest researchers. Search stemming is included in the search functionality, a search for dog will get both dog and dogs. Screen design and icons are clear and graphically appealing. Search tips can be accessed from the search screen, and complete search instructions are available in the help pages. The words or character strings used in a full-text search are highlighted and appear in color when they open the article text. Readers can print a portion of a article page using the "Printer Friendly Version" button. A Teacher's Guide provides a helpful overview of the site, reinforces its strong connections to the curriculum, and presents a number of activities to be used in conjunction with NBK News and the resources of the online encyclopedia.
    THE NEW BOOK OF KNOWLEDGE - TABLE OF FEATURES
    Number of Words: 7,000,000
    Number of Articles: 9,000
    Article Cross-References: 8,300
    Contributors: 1,900
    Bibliographies: None
    Web Links: 7,000
    Tables: 150
    Factboxes: 575
    Maps: 629
    Flags: 254
    Art and Photos: 2,500
    Update Schedule: Main database: quarterly; Web links: monthly; NBK News: weekly

    NUEVA ENCICLOPEDIA CUMBRE EN LINEA

    Cumbre en l�nea is a full-featured, Spanish-language online reference source, and the ONLY Spanish-language encyclopedia built from the ground up with a Latin American perspective. Cumbre en l�nea has the same functionality as Grolier's major reference databases plus the following features:

    clear, simple user interface and help screens
    more than 15,000 articles
    7,500 illustrations, factboxes, tables, maps and flags
    thousands of prescreened links to sites related to articles in the encyclopedia
    over 15,000 Web links to the encyclopedia's articles, all with titles and brief annotations in Spanish
    English-to-Spanish dictionary
    Spanish-to-English dictionary
    Individual articles are updated quarterly to meet Cumbre's high standards of excellence, and informative, authoritative, and appropriate Web sites are continually identified and linked to the articles--one of the most important features of any online encyclopedia.

    THE NEW BOOK OF POPULAR SCIENCE

    Since its first printing in 1924, The New Book of Popular Science has been the leading English-language science encyclopedia geared to student readers. Thanks to constant revision and updating, the set's 400 articles, conveniently arranged into scientific categories, provide users with the entire scope of a science-from most general to most specific and most elementary to most complex. Complementing the articles are hundreds of bibliographical references, scores of tables and special feature boxes, and vivid and colorful photographs, maps
    The New Book of Popular Science Online goes well beyond a simple Internet adaptation of the print set. The 400 articles that form the site's hub, or SciClopedia, are divided into a dozen categories and are supplemented by such online-only features as Fun Facts and Careers articles. Electronic users will also benefit from NewsBytes, three top-of-the-news science stories, updated weekly and featuring special lesson plans. The New Book of Popular Science Online also offers a weekly stargazer feature called SkyWatch, an interactive question-and-answer column called Ask Pop Sci, and a full line-up of science games, puzzles, and brain teasers in SciZone.
    NewsBytes
    Each week NewsBytes features three stories chosen for their interest to students of science. Each NewsByte is accompanied by a lesson plan for teachers, typically consisting of a study guide, "leading questions" for classroom discussion, and an activity that can be completed in the classroom or assigned as homework. NewsBytes are linked to one or more encyclopedia articles, providing context and background on the news, and contain additional links to appropriate Web sites. NewsBytes from previous weeks are available either in Last Week's Stories or in the Archive, where they are arranged by subject.
    SkyWatch
    SkyWatch presents the heavens of the Northern Hemisphere as they appear during a given hour of the current week. The main page contains a thumbnail image of the night sky and a discussion of the location of the major constellations. Clicking on the thumbnail image takes the reader to a printable sky map oriented to the cardinal directions. The instructions accompanying the map tell how to use it in the field to identify the major constellations and heavenly bodies.
    Ask Pop Sci
    This popular section features questions put to the staff of the encyclopedia by its readers. Three science questions are featured each week
    SciZone
    SciZone is home to a host of science-inspired games, puzzles, and brain teasers. Whether used in the classroom or just for fun, these activities encourage logical thinking.
    SciFiles
    Rounding out The New Book of Popular Science is SciFiles, an extensive grouping of scientific appendices. Through the SciFiles, students have instant access to scientific conversion factors; listings and explanations of scientific variables; mathematical formulas; a complete listing of Nobel Prize winners in chemistry, physics, and physiology or medicine; and hundreds of current bibliographical references, arranged by category. SciFiles has emerged as a reference resource as valuable in some ways to teachers and librarians as it is to students.

    LANDS AND PEOPLES ONLINE

    Lands and Peoples Online will be a multifaceted Internet site built around Lands and Peoples, Grolier's six-volume encyclopedia of countries, cultures, and geography. The Web site will offer the entirety of the one-million-word Lands and Peoples database within an appealing, highly interactive, and continually updated format.
    The site will initially be divided into six main parts:
    The Encyclopedia
    This feature will include the more than two hundred articles on the continents and countries of the world that currently appear in the print version. Each article will include its own set of internal and external links, photos, map(s), flag(s), and bibliographical references.
    Global News Desk
    A weekly spotlight on three current-events stories that are figuring prominently in the news. Each story will include a special lesson plan that will help establish Lands and Peoples Online as an integral learning tool in the classroom and library environment.
    Electronic Atlas
    An interactive feature that combines and associates maps, flags, and fact boxes into a singularly enjoyable experience.
    Focus: North America
    Individual articles on each of the U.S. states and Canadian provinces, with each with photos, map(s), flag(s), and fact box. Links in these articles will emphasize local colleges and universities, historical sites, and other topics of particular interest to young users.
    Passport to Fun
    Games, puzzles, quizzes, and brain teasers drawing on the myriad concepts that fall under the scope of Lands and Peoples Online.
    L&P Almanac
    An appendix-like database featuring dozens of tables, listings, and statistics.
    Lands and Peoples Online is currently anticipated to be launched in November 2000 with a full complement of maps and flags; 300 four-color photos; approximately 1,000 external links; and perhaps 3,000 internal links. The site will include complete search and browse options; easy and rapid navigation; help pages; and user's guides.

    2. What are the hardware and software requirements for using all the features of the product?

    Grolier Online databases require no installation and run on Windows, Macintosh and Unix systems with Internet connectivity. Grolier online has been configured for Netscape Navigator 3.0 or higher or Microsoft Internet Explorer 4..0 or higher. No plug-ins are required, although some video functions may not be available to browsers not running QuickTime.

    3. Is remote access included for the subscription price?  If there are additional charges or requirements in order to offer remote access, please describe.   What methods of remote access are supported?

    Remote access, if technically feasible (see 5, below), is FREE to schools, colleges, and universities. Public libraries desiring remote access for their patrons must pay an additional fee, described at paragraph 9, below.
    For remote access methods, see 4, below.

    4. Please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

    Remote access is offered to educational institutions that are capable of supporting the access protocols outlined herein. Remote (off-site) access is available in one of two ways:
    (1) Institution with a fixed IP address or address range acts as the Internet Service Provider (ISP) for its licensed user community. That is, remote users wishing access to GO must first dial into, and be authenticated on, the Customer=s servers (through regular Customer protocols), which in turn access the GO servers, so that off-site patrons in effect assume the IP address of the subscribing institution. Grolier does not support ordinary user name and password authentication of GO patrons, nor does it allow authentication of remote patrons by means of cookie technology. Access via dynamically generated IP addresses (e.g., America Online accounts) is likewise not supported.
    (2) Alternatively, Grolier can authenticate remote accounts using AReferring Web Page@ authentication. This method provides remote access through a link on a customer-maintained Web site, access to which is restricted by the Customer to the licensed user community. (Institutions with Referring Web pages typically require that patrons enter their library card number, student ID, or some other form of identification.) This method requires that Grolier revise its authentication scripts to recognize as valid any query coming from the url of the customer-maintained Web site (rather than from the IP address of a customer-maintained computer). Referring Web page authentication is subject to a technical review by Grolier to determine the feasibility of implementation. As part of this review, the Customer must demonstrate and certify that its security procedures prevent access to the customer-maintained Web site by nonsubscribers. Grolier reserves the right to monitor traffic from the site and to disable access, upon adequate notification to customer, if in Grolier=s opinion security at the site has been materially breached.
    Referring Web page authentication may also be used to authenticate on-site patrons, where Web access to on-site users is routinely provided through a Referring Web page.

    5. What end user delivery options, such as printing, emailing or faxing results, are available beyond just viewing results on the computer monitor?

    Grolier Online, as accessed by an HTML browser, allows you to copy, print, and save text and images. All encyclopedias, with the exception of Cumbre, allow readers to print a portion of a article page using the "Printer Friendly Version" button.

    6. What customer training is provided, and at what cost? 

    No special training is required to use Grolier Online databases. All search and retrieval functions are clearly explained in the Help utility that accompanies each database. Search screens include "Search Tips" for further reference. On-Site Training: Grolier will conduct up to eight, two-hour "on-site" training sessions over a 2-day period, (at no cost) for large groups of users at a central location at such times and places as shall be mutually agreed upon by Grolier and the Customer. The customer must organize for participants to attend and provide the training venue. For example, a large group could be a subscribing K12 school district, public library system and/or consortia group or any combination of these groups.
    Subscribers are mailed a Grolier Online Welcome Kit, which includes product descriptions, search tips, and "table tents" outlining how to do simple searches.

    7. What customer and technical support is provided, including hours of operation.

    Technical support is available at 888-326-6546 between the hours of 8:00 am and 5:00 PM Eastern time, Monday through Friday. Online help is also available from all search screens. Help screens may be printed out in text or PDF format, for use as users' manuals.

    8. Describe the statistics you provide, and discuss whether your statistical reporting complies with guidelines developed by the International Coalition of Library Consortia which may be found at www.library.yale.edu/consortia/webstats.html .

    User statistics for each account will be reported on a password-protected Web site available to system administrators and other qualified personnel designated by the customer. Reports are available for IP address ranges and referring URLs only, not for "cookie"-authenticated workstations, and are updated monthly. Accessibility of IP addresses behind proxy servers (subnet level) is subject to technical limitations to be determined on a case-by-case basis.
    Fields reported for each institutionally defined set of IP addresses include total requests, requests per day, number of files requested, hosts served, and amount of data transferred. Summaries by month, day, and time of day are also provided.
    Grolier agrees to the privacy and confidentiality paragraphs (nos. 2 and 3) in the ICOLC "Guidelines for Statistical Measures of Usage of Web-Based Indexed, Abstracted, and Full-Text Resources."

    9. Describe your pricing structure or formula for the product. If there are additional costs for retrieving full text, describe the pricing for this service. 

    Pricing for Grolier Online databases is determined by two factors: (1) the size of the user community, and (2) the databases selected. For single-school or library subscriptions only, a minimum price per school/library is applied, as described below.
    Determining the Size of the User Community (FTEs):
    (a) K-12: count all students in grades 3 to 12
    (b) Public Libraries (on-site access only): Take 5% of the population of the legal service area
    (c) Institutions of Higher Education: Divide total annual credit hours by 15
    Databases Selected:
    Subscriptions consist of a Base Package plus add-ons (Cumbre, PopSci, Lands and Peoples). You must subscribe to a Base Package in order to license any of the add-ons. There are two Base Packages:
    (a) Combo: any two of the following databases: Encyclopedia Americana, Grolier Multimedia Encyclopedia, New Book of Knowledge
    (b) Deluxe: all three of the following databases: Encyclopedia Americana, Grolier Multimedia Encyclopedia, New Book of Knowledge
    Pricing:
    (a) Combo: $0.38 per FTE
    (b) Deluxe: $0.48 per FTE
    (c) Cumbre: $0.20 per FTE
    (d) PopSci: $0.13 per FTE
    (e) Lands and Peoples: $0.13 per FTE
    Minimum Prices
    For single-institution orders only, the following minimum prices apply:
    (a) Combo Subscribers: FTEs below 700 = $195; FTEs 700 or above = $295
    (b) Deluxe Subscribers: FTEs below 700 = $295; FTEs 700 or above = $395
    (c) Cumbre: $179
    (d) PopSci: $149
    (e) Lands and Peoples: $149
    Remote Access Pricing
    Remote access is available to schools and institutions of higher education at no additional charge. Remote access for public library patrons is subject to a surcharge, determined as follows:
    Count 2% of the population of the legal service area served by the public library and multiply by the appropriate Combo or Deluxe FTE price ($0.38 or $0.48). ADD the result to the base price to determine the total cost for on-site and remote access. No additional charge for remote access to Cumbre, PopSci, and Lands and Peoples
    Examples
    All examples shown below are for the Combo package. For Deluxe package and/or add-ons, see the prices above.
    Library A: $295 (minimum price applies)
    Library B: $1,900
    Library C: $295 (minimum price applies)
    Library D: $1,900
    Library E: $1,900
    Library F: $295 (minimum price applies)

    10.  If a library subscribes to any of your products as a result of this trial, will their future subscription rates continue to reflect any savings or discount they may receive today?

    All pricing is subject to review on an annual basis, and Grolier reserves the right to alter both price points and pricing methodologies. However, all customers who subscribe under the Statewide Database Licensing Project (SDLP) will continue to receive the state discount applicable at the time of renewal, so long as the SDLP program is in effect.

    11. What is the minimum participation level (however you care to define it) that would be needed to allow participating libraries to receive a discount? What is the minimum discount for a group buy? Please clarify how you would treat existing library customers with regard to a group buy.

    There are no minimum participation levels. Prices listed above are discounted by at least 50% or more off regular individual school and library prices. Further discounts are applicable for FTE counts greater than 75,000. Call for more details.

    12.  Please indicate whether libraries from Oregon, Idaho, Alaska and/or Hawaii would be eligible to participate in the group buying process.

    Yes. We encourage as many subscribers as possible to take advantage of the deeper discounts provided at aggregation levels above 75,000 users.

    13.  Please provide name and contact information should libraries wish to make further inquires.

    For further information please contact office: 
    Phil Friedman
    Tel: 800-825-4579, ext. 3850
    [email protected]
     
    Hours 8:00AM - 5:00PM EST