Statewide Database Licensing Project - Spring 2000 Trials
CINAHL from Bell & Howell

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(Note from the Washington State Library:  In order to participate in the Spring 2000 Washington State Databases Trial, each vendor was asked to address questions the Statewide Database Licensing Committee felt were most critical in order for library staff to evaluate products and vendors.  Please contact the vendor's representative, listed below, for additional information on this product.)

1. Describe the database product and unique aspects of your interface. Include information on subject scope, percentage of full-text, dates of coverage, target audience (including age ranges), and how often the contents are updated.  

(NOTE: This is a new product for Bell & Howell.  The database will be available for testing in early April, 2000.)

CINAHL PlusText combines the complete CINAHL nursing database with full text and images from 280 leading journals. The database comprises approximately 300,000 abstract and index records from 1,200 publications, including journals, books and book chapters, software, conference proceedings, and dissertations. Subject areas covered include nursing, allied health, consumer health, health sciences, biomedicine, alternative therapies, and health management. Full text titles include Alternative Therapies in Health and Medicine, American Journal of Speech-Language Pathology, American Journal of Sports Medicine, Journal of Nursing Education, Nursing, Nursing Management, Occupational Therapy International, Physical Therapy, and RN. A current subscription includes the full CINAHL backfile, which begins in 1982. Starting dates for full text titles range from 1987 to 1998.

2. What are the hardware and software requirements for using all the features of the product?

	Recommended	Minimum
CPU (IBM Compatible)	Pentium 16 MB RAM	486/66 MHz 16 MB RAM
Software	MS-DOS 5.0 or greater Microsoft Windows 3.1, 95, or NT WinSock 1.1 or greater (if connecting through the Internet) Adobe Acrobat Reader (for graphics)	MS-DOS 5.0 or greater Microsoft Windows 3.1, 95, or NT WinSock 1.1 or greater (if connecting through the Internet) Adobe Acrobat Reader (for graphics)
Modem	33.6 kbps	28.8 kbps
Browser	Netscape 4.0 or greater Internet Explorer 4.0 or greater (Windows 95 and NT versions only)	Netscape 4.0 or greater Internet Explorer 4.0 or greater (Windows 95 and NT versions only)

To access ProQuest CINAHL via Macintosh, you need only a Macintosh running a browser. For terminal access (ProQuest only), you need only install Lynx browser software on a local host system. (Access via terminal, terminal emulation, or character-based browser does not, of course, support graphics.)

3. Is remote access included for the subscription price?  If there are additional charges or requirements in order to offer remote access, please describe.   What methods of remote access are supported?

Both remote and unlimited access are included in the pricing. See remote access details below.

4. Please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

You can provide access to ProQuest by either or both of two simple means: ID/password protected or authenticated by IP address.

• ID/password protected. You can locally establish the need for login by ID and pass-word, as well as the IDs and passwords themselves.
• Authenticated by IP address. As part of your implementation-or any time subse-quently-you can provide specific IP addresses and/or ranges of addresses em-ployed by your users. ProQuest will validate these users based on the provided ad-dress information. Users attempting to connect to ProQuest from these PCs need no private login information.

We recommend that you employ these two means in a variety of combinations based on the needs of the individual libraries, or as any given situation dictates.

For remote users, you can choose any or all of the following methods.

• Distribute ID/password combinations.
• Request that the Internet service provider(s) (ISPs) set aside a fixed range of IP ad-dresses (allowing IP verification).
• Locally authenticate users via the Web simply by providing a link to ProQuest on a secure Web page (or secure portion of a page). Most often, this will be the library home page. A user clicking on this link is asked for authentication information (for example, a library card number). The user then enters the requested information. The authentication information is automatically submitted to ProQuest along with imbedded access information. (Depending on your preferences, this imbedded in-formation could be an ID/password combination or an IP address.) Upon validation, the user is given access to ProQuest.

For additional information, please see http://www.umi.com/hp/Support/PQD/Secure/index.html

5. What end user delivery options, such as printing, emailing or faxing results, are available beyond just viewing results on the computer monitor?

ProQuest includes options for printing and e-mailing results, as well as faxing relevant titles. You print using the native print capabilities of the specific interface you use to search. For example, Web browser users print with browser print capabilities.

With the ProQuest Web interface, the end user can e-mail citations, abstracts, and/or plain or formatted full text to the e-mail address(es) of their choice. Along with each re-cord, ProQuest displays an "e-mail article" box. To e-mail the record, the user need only type in the desired e-mail address, and click. ProQuest also includes a marked list capability. In an index of hits, a check box appears by each article listed. Users simply click on the box to add the record to a marked list for later action (for example, e-mailing). From the marked list, the user again need only type in the desired e-mail address, and click

Fax delivery is available only for those ProQuest titles that have designated as "fax delivery only" by their publishers.

6. What customer training is provided, and at what cost?

Customer Training
We have developed a successful "train-the-trainer" program for ProQuest. By working with library staff, we develop an introductory training program. The program is flexible, and can be customized to best serve the needs and expertise of each unique audience. We provide training at a central location provided by the customer. We understand that different locations will have different equipment available; we will adapt training to the environment that you provide.

We offer two types of training sessions.

• Search Training provides complete, in-depth training for the current ProQuest ver-sion (including searching for, retrieving, and printing documents). SiteBuilder can also be covered in this session or in a separate session.
• The Consultative Session includes account creation and setup, and setting options to optimize ProQuest for your library and user environment. This session is most often held informally (for example, by phone, or during Search Training breaks) with 1-3 library staff.

Every participant registered for a ProQuest training session will receive a complete set of materials. The Quick Start Guide covers installation of software, search options, printing, and basic troubleshooting. Additionally, we provide search exercises for use in hands-on searching.

ProQuest Training Resource Center
In response to customer requests, we have introduced the ProQuest Training Resource Center. The Training Resource Center, free to ProQuest subscribers, is a Web-based resource that provides online tutorials and materials to those who will administer Pro-Quest, use it, and teach others to use it.

Documentation
We provide a number of forms of documentation.

• For end users, we provide a laminated flipchart designed to stand next to the Pro-Quest workstation.
• Our Web page (http://www.bellhowell.infolearning.com) includes both a Pro-Quest Quick Start Guide and Guided Tour.
• We make a number of Feature Tips documents available under the ProQuest support section of the Web page. These pieces are designed for staff and/or administrator use, and describe ProQuest functionality such as IP Address-Based Access, Library Holdings Administration, and Multi-user Accounts.
• Throughout ProQuest, we have included online help, including context sensitive help.

7. What customer and technical support is provided, including hours of operation.

We maintain a 21-member Electronic Technical Support Department to provide support services.

• Fourteen of these staff provide primary support for electronic products (such as Pro-Quest).
• Five of these staff provide high-level assistance to the primary support staff as needed.
• Our Database Librarian provides search assistance with all of our databases

We make team members available for ProQuest support with a toll-free phone number from 5:00 a.m. to midnight EST Monday through Friday, and 8:00 a.m. to midnight EST Saturday and Sunday. Technical support is available 24 hours a day via fax, e-mail, and technical help on our Web page.

8. Describe the statistics you provide, and discuss whether your statistical reporting complies with guidelines developed by the International Coalition of Library Consortia which may be found at www.library.yale.edu/consortia/webstats.html .

We provide monthly reports that allow libraries to review their ProQuest activity. These usage statements provide statistical information about the number of articles (from each database to which the library subscribes, and by each title in that database) delivered electronically to users for viewing or e-mailing. You can represent individual libraries, or group them (for example, by county) in whatever fashion, and to whatever level of detail, you like.

We are working to develop these reports in accordance with the ICOLC guidelines. Compliance with these guidelines is underway, and planned for completion by Summer 2000.

Currently, ProQuest provides the following compliant functionality.

• usage reports available online with an administrator's account (similar to the way our customers currently access the Library Holdings function)
• reports available on demand (with information updated monthly)
• summary reports delivered in HTML
• detailed reports e-mailed in ASCII delimited text

The following functionality is planned for Summer 2000.

• reports expanded to include information on searches
• cumulative reports (for example, quarterly, annually)
• inclusion of full journal title vs. abbreviated version
• ISSN added
• daily updates to usage statistics (month-to-date)

9A.  Describe your pricing structure for individual libraries.

9B.  Describe your pricing structure for a group purchase.  Please explain the basis for your pricing for a group purchase. What conditions must be in place for a discount to occur?

For ProQuest third-party databases, discounts are available for customers with current ProQuest subscriptions. Discounts do not increase with greater participation for third-party databases. Prices are available at any level of participation. Additionally, we will offer special price consideration to customers who have already purchased CINHAL abstracts and indexing from another vendor, but want to convert to the ProQuest version.

For existing library customers, we will offer a prorated credit good for new Bell & Howell Information and Learning product to any institution with six months or more remaining on its contract.

10.  Please clarify how you would treat existing library customers with regard to a group purchase.

For existing library customers, we will offer a prorated credit good for new Bell & How-ell Information and Learning product to any institution with six months or more remain-ing on its contract.

11.  Please indicate whether libraries from Oregon, Idaho, Alaska and/or Hawaii would be eligible to participate in the group buying process.

We would be pleased to have libraries from Oregon, Idaho, Alaska and/or Hawaii par-ticipate in the group buying process.

12.  Please provide name and contact information (toll-free telephone number, e-mail address, hours, etc.) should libraries wish to make further inquires.

State	Contact
Washington Idaho Alaska	Tom Merisko 206-706-9875 800-521-0600 x2042 [email protected] 206-706-9876 [fax]
Oregon	Carla Lennox 503-244-8516 800-521-0600 x2056 [email protected] 503-246-2544 [fax]
Hawaii	Anne Harris 805-464-0416 800-521-0600 x2072 [email protected] 707-371-1646 [fax]

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