DB Trials 2010: Scholastic

These trials expired April 30, 2010.

All access and pricing information has been removed.For more information use the sidebar to find current statewide database trials or to contact the trials manager.

View complete product descriptions, pricing, and vendor answers below:

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.

Expert Space is the new online content-area literacy resource that combines a rich collection of leveled content with sophisticated interactive, learning tools to help all students build deep content-area knowledge, plan and complete projects and assignments, and develop key 21st century information literacy skills. This web-based digital curriculum can be used any where there is internet access in the school (classrooms, school library, and computer lab), public library, and home. For more information about Expert Space please visit www.scholastic.com/expertspace.

Grolier Online is the most authoritative, age-appropriate research resource on the Web.  With two learning environments, eight curriculum-aligned databases, and over 500,000 links to academically-relevant articles, Web sites and periodicals, Grolier Online is the most trusted first stop in research for students, educators, librarians and parents. For more information please visit www.scholastic.com/grolieronline.

2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access is included with subscriptions to both Expert Space and Grolier Online.

On-Site access can be set up in one of the following ways:

  • IP Address: On-site access is most easily provided by authenticating the public IP address or address range (whichever is appropriate) unique to the subscribing institution(s). If you are connected to the Internet in this fashion, this is the connectivity method we will use unless you tell us otherwise. If you are not connected to the Internet in this way, then one of the following two methods will be used to authenticate your on-site patrons.
  • One-time Username and Password: If your institution shares IP addresses with non-subscribing institutions and you do not have a secure referring Web page, we can connect you using the "One-time Username and Password" method. This method works well when one or more-but not all-libraries behind a proxy server elect to subscribe to Expert Space and/or Grolier Online.
  • Secure Referring Web Page: If your institution maintains a Web site that includes a page accessible only to your library patrons (using student ID nos., passwords, etc. maintained by you), you can place a link to Expert Space and/or Grolier Online on that page and allow subscribers to access our service via that link. Typically, this option is favored by libraries that offer an array of online subscription databases to their patrons. If this method is requested, we will verify that the referring page is accessible only to patrons of your library, not to the general public.

Remote Access
Expert Space and Grolier Online are completely web-based and can be accessed anywhere students and patrons have an Internet connection.  As a trusted home base, users can find information, complete assignments, and manage projects in school, the library, as well as at home.   

  • By User Name/Password: A user name/password is an option for K-12 schools and small libraries but the GO technician must walk the customers through all the options and make sure that they have a through understanding before a user name/password is provided.
  • By library card number: Library card authentication for remote access can be established provided that library cards are issued with at least three common starting digits and a fixed total length. The licensed site must also have its own Web page.
  • By proxy: If you have the ability to assign an IP address to your remote patrons (possibly through a proxy server) we can authenticate those IP addresses for remote access. Please remember that we need to know the IP addresses you are assigning even if they are already authenticated. They need to be coded for remote access to ensure that your usage statistics can be gathered accordingly.
  • Referring Web page: If your institution has a protected Web page or secure link (accessible by username and password), then you will be able to use it for your remote access. Expert Space and/or Grolier Online will accept all users coming directly from that password-protected page and will give them immediate access.
  • Remote patron enrollment: Remote patron enrollment is a method of access where students or library patrons get their own, one-time username and password for remote access. The username and password are delivered to their e-mail in-box after they enroll at a Expert Space and/or Grolier Online sign up page. After their first login, remote users will have direct access to the subscription.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Scholastic hosts a free monthly Expert Space University and Grolier Online University webinar session each month.  All subscribers are welcome to attend. Please call 1-800-387-1437 for a schedule of these sessions.

Additional training is available for a fee; a cost proposal for training can be provided upon request.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Scholastic Customer/Technical Support is available from 8:00 AM – 5:00 PM ET (7:00 AM – 4:00 PM CT) every business day toll-free at 1-888-326-6546, option 2. All calls are answered within 30 seconds during business hours.  Off-hour calls are recorded and a response is returned within one hour of opening the next business day.

You can also reach Scholastic Customer/Technical Support at: scholasticcustomersupport@scholastic.com.

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

Statistics will be available for usage on an individual site basis via Scholastic’s statistics web page.  Specific information regarding usage statistics and how to obtain the statistical information (username/password) will be available upon product implementation.  


7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

Abi McNaughton, Washington State Account Executive

Public Libraries:
Karen Paulson, Washington State Account Executive

Scholastic Customer Service, 1-888-326-6546

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