DB Trials 2010: EBSCO Publishing

These trials expired April 30, 2010.

All access and pricing information has been removed.For more information use the sidebar to find current statewide database trials or to contact the trials manager.

View complete product descriptions, pricing, and vendor answers below:

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.

History Reference Center®
History Reference Center is the world's most comprehensive full-text history reference database. The database features full text for more than 1,620 reference books, encyclopedias and non-fiction books from leading history publishers, such as: Branden Publishing, Compass Point Books, Houghton Mifflin, Lerner Publishing Group, Mason Crest Publishers, Morgan Reynolds Inc., Oliver Press, Oxford University Press, Rourke Publishing LLC., Salem Press, Stackpole Books, Toucan Valley Publications, and more. The database also includes full text for more than 150 leading history periodicals including America's Civil War, American Heritage, American Historical Review, American History, Archaeology, Aviation History, Beaver, British Heritage, Chinese America: History & Perspectives, Civil War Times, Foreign Affairs, German History, History, History Review, History Today (back to January 1975), History: Review of New Books, Kansas History, Journal of American History, Manitoba History, Military History, Naval History, North Carolina Historical Review, Virginia Magazine of History & Biography, Wild West, World War II and more. Further, the database contains nearly 57,000 historical documents; more than 77,000 biographies of historical figures; more than 113,000 historical photos and maps; and more than 80 hours of historical video.

Middle Search® Plus
Middle Search Plus contains full text for more than 140 popular, middle school magazines. All full-text articles are assigned a reading level indicator (Lexiles). Full text is also available for tens of thousands of biographies and historical essays. Additionally, Middle Search Plus contains primary source documents including Essential Documents in American History, reference books including the Funk & Wagnalls New World Encyclopedia and American Heritage® Dictionary, 4th Edition from Houghton Mifflin, the Encyclopedia of Animals, and an Image Collection of over 502,000 photos, maps and flags.

Points of View Reference Center™
Points of View Reference Center is a full-text database designed to provide students with a series of essays that present multiple sides of a current issue. The database provides more than 270 topics, each with an overview (objective background/description), point (argument), counterpoint (opposing argument), and Critical Thinking Guide. Topics covered include: affirmative action, cloning, DNA profiling, HIV/AIDS status disclosure, immigration, Iraq, Israel & the Palestinians, Katrina and FEMA response, nuclear proliferation, separation of church and state, standardized testing, stem cell research, tax cuts, voting machines, and many more.

Points of View Reference Center contains a balance of materials from all viewpoints, including more than 1,200 main essays, leading political magazines from both sides of the aisle, newspapers, radio & TV news transcripts, primary source documents and reference books. The database also offers guides to debate, developing arguments and writing position papers. Additionally, this database contains the Video Encyclopedia of the 20th Century, providing students with a searchable collection of some of the most important social, political, and cultural moments of the 20th century. Points of View Reference Center provides the basis from which students can realize and develop persuasive arguments and essays, better understand controversial issues and develop analytical thinking skills. Critical Thinking Guides for every topic covered helps the student judge Fact vs. Opinion and enhances the student's ability to read and think critically.

For a complete title list, please see:

Primary Search®
Primary Search contains full text for more than 70 popular, elementary school magazines. All full-text articles are assigned a reading level indicator (Lexiles). Additionally, Primary Search includes the Encyclopedia of Animals, and features Funk & Wagnalls New World Encyclopedia, providing students with easy-to-read encyclopedic entries written specifically for kids. The database also provides the American Heritage® Children's Dictionary, 3rd Edition from Houghton Mifflin, and an Image Collection.

Ultra Online Package™
Consisting of six databases, the Ultra Online Package offers the most complete collection of full-text reference resources available for secondary schools. This full-text package contains databases designed not only for students, but also for educators.  The Ultra Online Package contains the following databases: MAS Ultra: School Edition, Health Source: Consumer Edition, Newspaper Source, TOPICsearch, ERIC and Professional Development Collection.

MAS Ultra™: School Edition
MAS Ultra: School Edition contains full text for nearly 500 popular, high school magazines including America's Civil War, American Heritage, American History, Archaeology, Astronomy, Bioscience, Careers & Colleges, Civil War Times, Congressional Digest, Discover, Economist, History Today, Nation, National Review, New Republic, New Scientist, Popular Science, Science News, Scientific American, Smithsonian, World War II, etc. All full-text articles are assigned a reading level indicator (Lexiles). Full text is also available for tens of thousands of biographies and primary source documents. MAS Ultra: School Edition also contains more than 360 reference books (including the Columbia Encyclopedia, the CIA World Fact Book and World Almanac & Book of Facts), an Image Collection of over 502,000 photos, maps & flags, color PDFs and expanded full-text backfiles (back to 1975) for key magazines.

Health Source®: Consumer Edition
Health Source: Consumer Edition is a rich collection of consumer health information.  This resource provides access to nearly 80 full text, consumer health magazines, including American Fitness, Better Nutrition, Harvard Health Letter, HealthFacts, Men’s Health, Muscle & Fitness, Prevention, Vegetarian Times, and many others.  This database also includes searchable full text for current, health-related pamphlets and nearly 130 health reference books, including books published by the People’s Medical Society.  Additionally, Health Source: Consumer Edition contains more than 5,100 Clinical Reference Systems reports (in English and Spanish); Lexi-PAL Drug Guide, which covers 1,300 generic drug patient education sheets with more than 4,700 brand names; and Merriam-Webster’s Medical Desk Dictionary.  This full-text database covers topics such as AIDS, cancer, diabetes, drugs & alcohol, aging, fitness, nutrition & dietetics, children’s health, women’s health, etc.

Information provided in this database should not be viewed as a means for self-diagnosis or a substitute for professional medical advice, diagnosis or treatment.

Newspaper Source™
Newspaper Source provides cover-to-cover full text for 45 national (U.S.) and international newspapers, including Christian Science Monitor, USA Today, The Washington Post, The Washington Times, The Times (London), Toronto Star, etc. The database also contains selective full text for 389 regional (U.S.) newspapers. In addition, full-text television & radio news transcripts are provided from CBS News, CNN, CNN International, FOX News, NPR, etc.

This current events database allows researchers to explore social, political & economic issues, scientific discoveries and other popular topics discussed in today's classrooms including controversial opinions and viewpoints. TOPICsearch contains full text for over 60,000 articles from 399 diverse sources including international and regional newspapers, EBSCO's unparalleled collection of periodicals, biographies, public opinion polls, book reviews, pamphlets, and government information.

ERIC, the Education Resource Information Center, provides access to education literature and resources. The database provides access to information from journals included in the Current Index of Journals in Education and Resources in Education Index. ERIC contains more than 1,300,000 records and links to more than 317,000 full-text documents from ERIC.   

Professional Development Collection™
This is the most comprehensive and most valuable collection of full-text education journals in the world. Professional Development Collection includes full text for nearly 520 high quality education journals including: Booklist, Education, Education Digest, Education Week, Educational Leadership, High School Journal, Journal of Education, Journal of Educational Research, Phi Delta Kappan, Reading Teacher, School Library Journal and many others.

2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access is included in the subscription price. EBSCOhost databases are made available on an unlimited basis, both on and off campus, through an institution’s Web page link and User ID and Password. User ID and Password authentication can be useful to authenticate users who access EBSCOhost remotely. Providing users with the appropriate password and ID gives them instant access to the databases that the library selected. Without the correct password, access is not permitted.

EBSCOhost offers several different methods of authentication for users, as outlined below:

  • IP Address
  • Patterned IDs
  • Patron ID Files
  • Referring URL
  • User ID and Password
  • Cookie Authentication
  • Athens Authentication
  • Shibboleth Authentication
  • HTTPS Authentication

Sites may select the best method to meet their user-authentication needs, and sites can use EBSCOadmin to set up their method of authentication.  All of these methods can be employed simultaneously to ensure a well-rounded approach to patron authentication.

IP Address authentication is the traditional method of identifying users requesting access to vendor databases.  Users gain access based on their computer or site’s IP address (numerical address).

Patterned ID authentication provides access to EBSCOhost via a library card or bar code number.  If the number entered does not match an ID set up by the library administrator, access is not permitted.  The administrator can decide which characters are significant and compare up to 30 characters if needed.

Patron ID (Customer Coordinated) authentication lets you use library or patron card numbers (up to 20 characters) to control access.  The library administrator provides EBSCO with a list of IDs that are used to identify users asking for access to databases.  Without an ID number, assigned by library staff, a user cannot access EBSCOhost.  Sites can also customize the login prompts and easily delete one user’s access without affecting another’s.

Referring URL authentication provides access to EBSCOhost from a secure home page on the library’s Web server.  This identifies users by the originating URL (the page from which they came) and eliminates the need for User IDs. EBSCOhost validates the user if they are coming from an approved URL.  If a user is trying to log in from a different URL, the system will not authenticate.  

User ID and Password authentication can be useful to users who access EBSCOhost remotely. The library administrator can provide users with a User ID and Password, providing instant access to EBSCOhost from their home or school computer.  

Cookie authentication tells EBSCOhost to write a cookie so that users do not have to key in authentication information every time they log in.

Athens authentication is available for European customers with academic reference systems.  The user is prompted for an Athens user name and password.

Shibboleth authentication is also available.  If a site is using Shibboleth to authenticate their users, then they must set up their Shibboleth affiliations.

HTTPS authentication enables users to keep the transmission of their searches and results confidential.  HTTPS denies unauthorized users from viewing a customer’s searches or results information.  The library administrator enables HTTPS access at the profile level.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

EBSCO offers world-class training in a variety of delivery methods, all designed to educate users and administrators on the rich functionality of our products, as well as help all types of organizations to successfully integrate use of these valuable resources into their libraries. EBSCO has the in-house capacity to provide online training to all its customers. All of EBSCO’s training staff are fully trained in all aspects of EBSCOhost access as well as knowledge of the training equipment.

EBSCO will provide onsite training on the use of EBSCOhost and EBSCOadmin, and the training schedule will be developed in conjunction with the WSL, if desired. There is no additional cost for the training sessions. EBSCO strongly believes that a successful implementation plan must include detailed training sessions. The purpose of the training is not to focus on basic search techniques; the product is made to be used by novices. The purpose of the training is to promote the content purchased by the WSL and to educate librarians on the customization options available to them.

Our goal is to have training sessions in centralized sites that make sense to both our training staff and the WSL. Additional training annually or when there is a major change to the database(s) user interface will be provided upon request at no additional cost. Our goal is to provide the WSL and its participating libraries with an unparalleled level of service.

EBSCO also offers online training sessions taught by EBSCO personnel available to librarians and other staff within the WSL.   

EBSCO offers dozens of free, online training sessions each month. Via the EBSCO Support Site (http://support.ebscohost.com), librarians and other staff may click on the ‘Sign Up for Training’ link at the top right corner of the Support Site home page to view course titles & descriptions, see dates & times when courses are offered, and to register. To participate in online training, all that is needed is a computer with an Internet connection, and either a telephone, a headset with microphone attached to a computer, or a computer’s internal speakers.  Sessions generally last 45 minutes to one hour and cover a wide variety of topics including EBSCOhost, EBSCOadmin, Reports & Statistics, My EBSCOhost Folder, a suite of other specific EBSCO products, etc.  There is no additional charge for the online training sessions provided via http://training.ebsco.com.  

Additionally, please note that via the EBSCO Support Site, a number of Flash tutorials are also provided. These tutorials provide audio narration with matching text to guide users on how to make the most of EBSCO’s most popular features.  These are also provided at no additional cost.
EBSCO also offers complete descriptive literature (documentation, support materials, training materials, instructive Flash tutorials, help sheets, reference guides, etc.) which indicates and outlines the functionality, options, and features of EBSCOhost and EBSCOadmin services for end-user support and library staff.  These items may be found on the EBSCO Support Site (http://support.ebscohost.com), and are provided at no additional cost. Materials posted on the Support Site are provided in a variety of formats including but not limited to PDF, Word, Flash, PowerPoint, etc.   

The EBSCO Support Web Site, as indicated above, is designed specifically for customers to provide detailed support information about EBSCO’s products and services.  The Support Site is available 24/7.  Via the Support Site, libraries can access a wide range of resources to find answers to technical issues on their own.  The site features knowledge base technology (Frequently Asked Questions), an ‘Open a Case’ feature that allows customers to create their own case for expert handling by a qualified technical support representative, as well as links to troubleshooting information, search tips, top stories, instructive Flash tutorials, user guides, help sheets, product & service updates, customer communication archives, and more.  The Support Site also includes a library of step-by-step training tools for key product features, including translations in 24 languages.  This easy-to-use, robust support service Web site is provided at no additional cost to EBSCOhost customers.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Technical Support is available to answer questions regarding access to EBSCO’s products and services.  Technical Support can be reached via the following ways:
Toll-Free Telephone (U.S. and Canada):  (800)-758-5995
Fax:  978-356-9372
E-mail: eptech@ebscohost.com
Online: http://support.ebsco.com/contact/askus.php
Web Site:  http://support.ebscohost.com
Hours of Availability: Monday through Friday: 24 hours a day
Saturday and Sunday from 9:00am to 5:00 pm (Eastern Time)

Over 80% of cases reported to EBSCO’s Technical Services and Support Department are opened and resolved within the same business day. On average, callers into the Technical Support queue wait no more than 20 seconds. All e-mails are responded to within 24 hours depending on the nature of the query.

As mentioned, the EBSCO Support Web Site, as indicated above, is designed specifically for customers to provide detailed support information about EBSCO’s products and services.  The Support Site is available 24/7.  The site features knowledge base technology (Frequently Asked Questions), an ‘Open a Case’ feature that allows customers to create their own case for expert handling by a qualified technical support representative, as well as links to troubleshooting information, search tips, top stories, instructive Flash tutorials, user guides, help sheets, product & service updates, customer communication archives, and more.  The Support Site also includes a library of step-by-step training tools for key product features, including translations in 24 languages.  This easy-to-use, robust support service Web site is provided at no additional cost to EBSCOhost customers.

EBSCO will assign a ‘Customer Account Specialist (CAS)’ to work with the support desk staff or to answer questions directly from library staff. CASs act as a direct support contact for consortia and large customers. Each CAS provides support for a small number of consortia in the same geographic region. The CAS is responsible for prioritizing requests coming from all consortia in their region and responding in a timely fashion (the goal is for response within 24 hours). Consortium-level requests are handled by the CAS and site-level requests are handled by our Technical Support representatives. All CASs and technical support representatives have access to the ‘Service Issues’ process, which is a systematic process for prioritizing, escalation and resolving all customer issues, large and small.

Customer Account Specialist for the WSL:  

Edju Martin, Customer Account Specialist    
Tel:  800-653-2726 Ext. 2338
E-mail: emartin@ebscohost.com

In addition to Technical Services and Support Departments, there are specific sales representatives and other personnel assigned to assist the WSL. These personnel are discussed in the response to Question 7 of this questionnaire.

5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

EBSCOhost complies with ICOLC and COUNTER guidelines.

Via EBSCOadmin, EBSCO's online administrative application module, statistical information may be gathered such as data on title, session and database usage. EBSCOadmin offers a number of statistical features such as reporting usage by library, by database title, by title within each library and by method of access.  

Statistics are collected according to the Customer ID, Group ID and Profile ID of each session that represents a user. These values are essentially set at time of authentication. These IDs correspond to the following:

  • Customer ID represents the EBSCO-assigned ID of the institution.
  • Group ID typically represents the ID of a location within an institution. However, sometimes Group IDs are created specifically to create separate user experiences as well. There may be many Group IDs per Customer ID.
  • Profile ID is the ID that is assigned to each of the sets of the combination of databases and other user settings that the library administrator has established. There may be many Profile IDs per Group ID.

When a consortium is involved, it is important to note that in addition to the Customer ID created for the consortium, IDs are created for each one of the institutions that is part of the consortium. This configuration enables EBSCOhost to effectively manage library systems that may purchase subscriptions outside of a consortial relationship, in addition to within one, maintaining accurate and uniform settings and statistics.

EBSCOadmin automatically collects usage statistics on overall usage within the library, library system or consortium. Usage statistics can be used to measure how often titles and databases are searched. Title, database and usage statistics can be collected for specific time periods, limited to a specific data field (e.g. ISSN), and/or sorted in a particular way (e.g. number of abstracts downloaded/printed). The following defines the usage statistical reports available to library administrators via the EBSCOadmin module:

Session Usage - This report allows the library administrator to track the total usage statistics either by Site, User Group or Profile. The report can be modified for detail content by choosing individual tracking parameters with the Fields to Show option, and each can be sorted.

Database Usage - This report represents the total volume of activity for a given database or the entire list of databases subscribed to. The Database Usage report can also be generated for a specific User Group, Database or Profile ID. In addition, it can be displayed in varying degrees of detail and sorted by the same.

Title Usage - This report can demonstrate either the total number of full-text articles, abstracts, or both, utilized in a given time frame. The report can be displayed with detail showing ISSN, full text or abstract detail and can be sorted by each. Library administrators can also limit the report to local titles only.

IP Address Usage - This report displays the individual IP Addresses associated with the selected Site and the volume of usage associated with each.

Interface Usage - This report displays the number of logins, number of searches, number of hits, number of abstracts accessed, number of e-mails, and the number of full-text articles accessed in a month or year for each interface.

Additional statistical reports available include: Session by Hour, Link Activity Reports and COUNTER Reports:

Session by Hour - This report allows the library administrator to track total usage statistics by hour. The library administrator has the choice to either view an average usage by hour, a maximum usage by hour or a minimum usage by hour. This report can also be modified for specific content by choosing individual tracking parameters with the Fields to Show option, and each can be sorted by that field.

Link Activity Reports - Link Activity reports provide a breakdown of activity for linking to EBSCOhost from another source and from EBSCOhost to another source. For example, the library administrator can track the amount of times a user chooses a link from the library catalog to EBSCOhost. Available reports include: Link Activity Report by Source, Link Activity Report by Type, Link Activity Report by Target Type and Link Activity Report by Target.

COUNTER Reports - The COUNTER Code of Practice was developed to provide a single, international, extendible Code of Practice that allows the usage of online information products and services to be measured in a credible, consistent and compatible way using vendor-generated data. The COUNTER Code of Practice specifies: the data elements to be measured; definitions of these data elements; usage report content; format, frequency and methods of delivery; protocols for combining usage reports from direct use and from use via intermediaries. The Code of Practice also provides guidelines for data processing by vendors and auditing protocols. There are four reports available:

Journal Report 1: Number of successful full text article requests by month and journal
Database Report 1: Total searches and sessions by month and database
Database Report 2: Turnaways by month and database
Database Report 3: Total searches and sessions by month and service

Personalization Activity Reports - Library administrators can monitor the usage of My EBSCOhost folder accounts at the Site or Group level. Report fields can be selected to show the number of personalized accounts created, how many active Search and Journal Alerts have been saved in the folders, the total number of Saved Searches, and the number of web pages created and saved using EBSCO’s Page Composer program, among all of the library’s personalized folder users.

Graphical Reports – For a pie or bar chart depiction of statistics, library administrators can select this option to view charts representing total searches by month, by database or by interface, as well as statistics representing all three categories combined.

As mentioned, to allow for flexibility in configuring EBSCOhost for a variety of users and user types, EBSCO utilizes the concept of user groups and user profiles. Each library customer may have many user groups, and each user group can have many profiles. User groups are a department or division that the site administrator can define within EBSCOadmin. One or more user groups can be set up for any library customer. By setting up these user groups, the library can customize access to EBSCOhost and gather usage statistics in a way that is the most suitable to the library customer. Additional groups can be created, and each can be set up with its own profiles and databases. Profiles define the databases, collections, limiters, search windows and other features end users see when using EBSCOhost. Libraries may create multiple profiles for different user groups.

Usage statistics can collect information on which institutions are accessing a database during a specified time frame, and be sorted by library type. This can be done by setting up user groups and profiles.

Also as mentioned, usage statistics can be broken down by overall usage within the library, library system or consortium. This includes the ability to run statistical reports by system or building, as desired. This is also accomplished through EBSCOadmin. Individual libraries can use the EBSCOadmin module to request reports displaying session usage, database usage and specific title usage for their individual library. Central site staff can use the EBSCOadmin module to request any of the reports that will display usage for each individual library, including the central site, as well as a grand total of usage for the consortium.

EBSCOadmin provides the library administrator with the ability to query statistics by Session, Session by Hour, Database, Title, IP and Interface. EBSCOadmin also supports the ability to query statistics by Level (Site, User Group, Profile); Period to Show (Date Range), Platform (via Link Activity Reports) and Fields to Show (Turnaways, Average Length of Sessions, Searches, Total Full Text Requests, PDF Full Text Requests, HTML Full Text Requests, Abstract Requests, Image Requests, SmartLink Requests and CustomLink Requests).

Statistical information is available online, 24 hours each day and is available in download format. EBSCOadmin allows the library administrator to view and/or edit scheduled reports that have been requested to be automatically sent, and administrators are also offered the option to e-mail reports. Please note that statistical report formats include: HTML (report is formatted as an HTML page and delivered as an attachment via e-mail); Comma-Delimited (report is delivered as a comma-delimited file that can be imported to a spreadsheet); and Tab-Delimited (report is delivered as a tab-delimited file that can be imported to a spreadsheet). The library administrator will have the ability to access and control all user configurations and can generate reports automatically on-site.

7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

Heidi van Gennep
Account Executive — Schools & Public Libraries
800-653-2726 Ext. 2347
Hours: 9am – 5 pm EST

Ben Ganley
Account Executive — Academic Libraries
800-653-2726 Ext. 2430
Hours: 9am – 5 pm EST

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