DB Trials 2009: Facts on File

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.

World News Digest is the complete archive of this publication of record back to October 1940. It includes a live Reuters® newsfeed, updated hourly; every week the latest World News Digest is linked to related content from the other Facts On File News Services databases. "Top Stories" timelines deliver, decade by decade, headlines linked to original coverage of top news stories from 1940 on. "Ahead In Time" and "Back In Time" links trace the thread of one story as it develops from week to week. Online-only features, such as Country Profiles, Key People, Key Events, and Key Issues — plus maps, charts, photos, primary documents, editorial cartoons, and a selection of newspaper editorials — round out and link to the information in the World News Digest, and place events in historical perspective. The educational Resource Center is packed with tips on using the database for learning and teaching.  Library Journal has ranked Facts On File World News Digest among its top dozen reference "sources for the millennium." Since 1940, it has been the standard library resource for information on national and world events.

Issues & Controversies analyzes and explains hundreds of controversial topics, in a language and format that students can understand. Probing the kinds of sizzling public policy issues on which opinions are more plentiful than objective coverage and accurate information, Issues & Controversies offers balance, clarity, and an overview of pros and cons that are key to building critical thinking skills. The annual National High School Debate Topic is given feature coverage. Online features include a complete back file to 1995, weekly updating, interviews with experts, statistical overviews, maps, charts, photos, newspaper editorials, cartoons, primary documents, a full education Resource Center, and extensive linking to related information in the other Facts On File News Services databases. In September 2007, School Library Journal  said Issues & Controversies "is an ideal speech and debate database… Through the inclusion of newspaper editorials, editorial cartoons, and contact information this database provides unique content… There's no doubt that this database deserves an A."

U.S. Government Online is a new reference site designed to facilitate the study of the structure, function, and history of the U.S. government. Focused and thorough in its coverage, this informative resource provides students and researchers alike with the tools they need to understand how the U.S. government works, who the key players are, and what its role is in the everyday lives of citizens.

2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Facts on File provides free, unlimited remote access. Username/password, referring URL, proxy server, and library barcode authentication are all supported.

See online technical support (q.4) for more assistance with remote access.

3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Facts On File will offer up to 12-hour-long, on-site training sessions. The duration of these sessions will depend on the number of products. A series of online meetings will also be provided.  Facts On File offers customized tent cards, cheat-sheet, posters, bookmarks, online tutorials and fact-sheets.

4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Online Technical Support:

1-800-322-8755 ext. 4230

Libraries may contact customer support, at the above toll-free number, Monday through Friday from 8:00 a.m. to 6:00 p.m., EST. Facts On File account managers and technical staff also provide technical support via email.


5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

We provide the following information to our subscribers:

1. Logons
2. Searches
3. Hits

Logons, or sessions, represent how many times a database has been accessed.

Searches represent:


  1. Keyword Searches (conducted through our basic search or advanced search tab)
  2. Related Link Searches (conducted by clicking on a related link or related search that pulls you to a search results page)
  3. Browseable Searches (conducted by narrowing subjects by browsing through the database). A browseable search is recorded when you bring up a results list, the equivalent of the content that would be returned if you conducted a keyword search).

Our reference database statistics comply in whole with ICOLC guidelines for usage statistics.  Our reference database statistics comply with Counter Database 2 Requirement

6. Describe your pricing structure or formula for the product. (I.e. we want to know what your prices are and how they are calculated: Based on FTEs? On buildings? On a combination, or on something else?)


7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

Bob Bridges
800-322-8755 ext.4379

Feedback We encourage your feedback. If you have comments or suggestions, please use our feedback form.

Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).