DB Trials 2009: Facts on File

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.

Facts On File's award-winning News Services and reference databases are unrivaled for their depth, breadth, and accuracy. Their intuitive design and colorful presentation, combined with timely, proprietary content and wealth of special features, make our databases a favorite of educators, students, and librarians everywhere. Covering subjects such as history, science, literature, geography, health, issues and controversies, and current and archival news, our databases are known for their unprecedented depth of coverage. Our online content is indexed by subject experts and updated regularly to ensure accuracy and currency.   

Database Descriptions:

Health Reference Center is a comprehensive, authoritative encyclopedic database containing more than 20,000 hyper-linked entries on today's most pressing health and social issues. It defines the causes, cures, key research, medical terms, symptoms, and treatments and trends of each field of study and explores the social impact of numerous health-related subjects. Entries are written in clear, non-technical language that is easy to comprehend and are also clearly organized by topic and type, including encyclopedia entries, glossary terms, resources and organizations, social and cultural factors, tables and statistics, and tests and procedures.

Ferguson's Career Guidance Center provides detailed profiles of more than 3,300 jobs and 94 industries, invaluable advice on career skills, more than 48,000 resource entries, and much more. Use the database to learn about a wide variety of jobs and industries; scholarships, internships, and professional programs; and invaluable advice on applying for a job, acing an interview, behaving professionally in the work environment, and more. Other features include more than 90 sample resumes and cover letters created by professional career consultants and a searchable archive of articles from current and past issues of Career Opportunities News, a newsletter that provides timely information about colleges and the job market.


2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Free, unlimited remote access with no charges or requirements. Supports username/password, referring URL, proxy server, and library barcode authentication.

Online Technical Support: support@factsonfile.com ; 1-800-322-8755 ext. 4230
Libraries may contact customer support, at the above toll-free number, Monday through Friday from 8:00 a.m. to 6:00 p.m., EST. Facts On File account managers and technical staff also provide technical support via email.


3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Facts On File will offer up to 12 hour long, on-site training sessions. The duration of these sessions will depend on the number of products. A series of online meetings will also be provided.  Facts On File offers customized tent cards, cheat-sheet, posters, bookmarks, online tutorials and fact-sheets.


4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Online Technical Support: support@factsonfile.com ; 1-800-322-8755 ext. 4230
Libraries may contact customer support, at the above toll-free number, Monday through Friday from 8:00 a.m. to 6:00 p.m., EST. Facts On File account managers and technical staff also provide technical support via email.


5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

We provide the following information to our subscribers:
1. Logons
2. Searches
3. Hits
• Logons, or sessions, represent how many times a database has been accessed.
• Searches represent:

  1. Keyword Searches (conducted through our basic search or advanced search tab)
    Related Link Searches (conducted by clicking on a related link or related search that pulls you to a search results page)
  2. Browseable Searches (conducted by narrowing subjects by browsing through the database). A browseable search is recorded when you bring up a results list, the equivalent of the content that would be returned if you conducted a keyword search).
  3. Our reference database statistics comply in whole with ICOLC guidelines for usage statistics.  Our reference database statistics comply with Counter Database 2 Requirements

6. Describe your pricing structure or formula for the product. (I.e. we want to know what your prices are and how they are calculated: Based on FTEs? On buildings? On a combination, or on something else?)

7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

Bob Bridges
800-322-8755 ext.4379

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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).