2003 Virtual Reference Service Awards

Virtual Reference Service (VRS) grants allow Washington libraries to begin implementation of VRS projects, to market their services, and to test and report on promising practices.

Grant Number: 03-VRS-002 Award: $16,950
Organization: Washington State University Libraries

Abstract: Through the implementation of a combined VR service, WSU librarians will provide all students, especially Distance Degree Program students, with equitable reference and instruction service. By extensively marketing this combined VRS to all library patrons, and specifically distance learners, remote users will be made aware of the service and, as a result, will have increased access to library systems, services, and resources.

Grant Number: 03-VRS-004 Award: $20,000
Organization: North Olympic Library System

Abstract: North Olympic Library System, Jefferson County Library, Port Townsend Public Library, and the Peninsula Community College will collaborate to provide VRS to patrons in two rural counties. A promotional campaign will make computer users aware of the online information services that the libraries provide.

Grant Number: 03-VRS-005 Award: $30,000
Organization: Spokane Falls Community College Library

Abstract: ASK US 24/7 will expand service by adding Pullman (Neill) Public Library, Asotin County Rural Library District, and North Central Regional Library to the original group. With the additional partners, ASK US 24/7 will service patrons from Republic to Clarkston, 24 hours a day, 7 days a week.

Grant Number: 03-VRS-006 Award: $23,050
Organization: Whitman County Library

Abstract: The five original Eastern Washington library districts re-applied for the VRS grant along with three additional libraries to expand their area of service. To ensure use of this service, three Southeastern Washington libraries are entering into a marketing and promotional campaign.

Grant Number: 03-VRS-008 Award: $30,000
Organization: Skagit Valley College Norwood Cole Library

Abstract: Skagit Valley College and Grays Harbor College collaborated this past year to provide VRS to both traditional and distance education students accessing resources online. This service will be expanded to include most area high schools and incorporates a more focused marketing and assessment component.

Grant Number: 03-VRS-010 Award: $30,000
Organization: Seattle Public Library

Abstract: The Seattle Virtual Libraries Consortium will become the Sound Libraries Information Consortium and will be expanded to include the Washington State Law Library and the Elisabeth C. Miller Horticulture Library. The consortium will provide reference services to patrons of the Puget Sound region and beyond via email and online chat.

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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).