FY2002 Virtual Reference Service Awards

Grant Number: 02-VRS-01             Award: $30,000

Organization: King County Library System

Abstract: Develop in a collaborative environment, using King County Library System's eAnswer service and UW's Q&A Live virtual reference service, a model promotional program that would allow institutions to provide a sustained promotional effort for their digital reference services. Focus would be on developing age and media appropriate messages; guidelines for naming and defining a digital reference service; creating a graphic image and standards for its usage; development of an advertising and promotional campaign; as well as development of evaluation and training criteria.

Grant Number: 02-VRS-02             Award: $29,628

Organization: Skagit Valley College

Abstract: Skagit Valley College and Grays Harbor College will implement Virtual Reference Services in support of the Washington State Virtual Campus in which they are the pilot colleges. They will develop best practices for serving Distance Education students by testing software, establishing procedures, and training librarians.

Grant Number: 02-VRS-03             Award: $30,000

Organization: Spokane Falls Community College Library

Abstract: SFCC Library, along with SCC Library, Pend Oreille, Stevens, and Whitman Couty Library Districts will form a consortium to initiate virtual reference desk service using 24/7 Reference Software. The service will eventually offer 24 hour/7 day a week access to reference help when the consortium joins the 24/7 Collaborative Reference Group.

Grant Number: 02-VRS-04             Award: $29,900

Organization: Washington State University

Abstract: This proposal will significantly improve remote access to library resources and services in Clark County. Using 24/7 software, librarians at Washington State University Vancouver and Clark College will deliver real-time reference and instruction assistance to off-campus patrons and will develop online help guides to further enhance instructional support.

Grant Number: 02-VRS-05             Award: $30,000

Organization: Seattle Public Library

Abstract: A consortium of Seattle Public Library, King County Law Library, and the University of Washington Health Sciences Library will provide reference services via e-mail and interactive chat. The project will provide triaged legal and medical reference to the general public and general reference assistance to customers of the law and health libraries.

Grant Number: 02-VRS-06             Award: $30,000

Organization: Tacoma Community College

Abstract: The purpose of this project is to increase the ability of both Tacoma Community College and Highline Community College to effectively serve students enrolled in distance education courses at each of the two colleges. Specifically, this project, Virtual Instruction in Information Literacy for Distance Learners, seeks to: 1) identify skills needed by distance learners in virtual reference and information literacy; 2) establish an effective model for faculty/librarian collaboration for online courses to ensure that students enrolled in distance duration courses have access to and are competent in the use of online and other virtual library resources; 3) develop online tools and techniques for patron self-help in using virtual reference services for immediate implementation; and 4) educate faculty of the needs of distance learners with regard to information literacy and the research tools available to distance learners (existing and those to be developed through this project). This grant will be largely used to fund part-tine librarians to release faculty librarians to participate in this project. The results of this project will be publicly disseminated to other schools.

Grant Number: 02-VRS-07             Award: $26,716

Organization: Whitman County Library

Abstract: SFCC, SCC, Pend Oreille County, Stevens County, and Whitman County Library District applied for a Virtual Reference grant to serve a five county area. To ensure full use of this important new service, the three county libraries submitted this proposal to enter into a campaign to market the service.

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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).