Frequently Asked Questions

Printer friendly version of the frequently asked questions: ACP FAQ

There are four eligibility requirements:
  • The applicant must be a survivor of domestic violence, sexual assault, trafficking, stalking, or a criminal justice employee who has been a target of felony harassment.
  • The applicant must fear for their safety; and
  • Must reside in Washington; and
  • Be an adult, a parent or guardian on behalf of a minor, or a guardian acting on behalf of an incapacitated person.
The ACP provides participants with a legal substitute address and a mail-forwarding service. Survivors use the substitute address on public records. Participants may also use the substitute address for personal use - just like any new address. Participant mail is sent to the substitute address and routed to the ACP. The ACP team will forward participant mail to the actual address.
All applicants must meet with an Application Assistant. A list of Application Assistants and enrolling agencies can be found here.
ACP participation does not guarantee safety. If used correctly, the ACP can be a valuable addition to an overall safety plan. The ACP is intended to supplement, and not substitute for, a comprehensive safety plan.
When enrolling in the program, ACP participants receive ACP voter registration information and ACP specific voting forms. ACP participants should not register to vote online or at any government office (such as the Department of Licensing, the Department of Social and Health Services, or the Health Benefits Exchange Office.)
The length of enrollment is four years. Participants may renew their enrollment at the end of the four-year term or voluntarily withdraw from the program at any time.
You must notify the ACP in writing of a change to your residential address, mailing address or phone number. You must submit a Change of Address Form at least 2 day prior to your move by regular mail or by fax. The form MUST contain your signature to verify your identity.
The ACP forwards all first-class mail, including registered and certified mail. First-class mail includes all personal mail, bills, cards, letters, etc. The ACP will also forward bank checks. The ACP cannot forward packages, magazines, or junk mail.
Yes, with very few exceptions. When program participants present a valid ACP authorization card, state and local government agencies must accept the ACP substitute address as an actual address and cannot require participants to disclose their actual addresses.
Yes, state and local government agencies are authorized to make copies of ACP authorization cards.
Each participant is issued an ACP authorization card that displays the ACP substitute address. Each participant and family member is assigned a participant number.
ACP Authorization Card Front and back
The ACP has updated program participant authorization cards. Both card formats are valid through December 31, 2020. All program participants will be issued a new card by December 31, 2020. New ACP Authorization Card Images
Yes. The ACP can verify participant status. The ACP will not release actual addresses or phone numbers.
Yes. The ACP accepts personal and legal mail. When the ACP receives service on behalf of a participant, it is treated as a participant receiving service. Participants must always keep the ACP informed of any address changes.

Toll Free (WA only)
(800) 822-1065

(360) 753-2972

(360) 586-4388

PO Box 257
Olympia, WA