DB Trials 2009: H.W. Wilson

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.

The following Wilson products are offered in the Washington State Library Fall 2009 Database Trial program.  No special hardware or software is required to access the databases.

Current Issues: Reference Shelf Plus

Current Issues: Reference Shelf Plus is a database engineered to support curriculum standards.  The database presents a carefully selected collection of full-text articles from key publications on social, scientific, health, and political and global issues, chosen to make up a well-rounded overview, and organized by topic for fast and easy access.  Much like the print version of Reference Shelf®, the articles selected explore the "hot button" topics people are talking about from multiple perspectives with balanced coverage of the subjects.  Articles are categorized by helpful subtopics to assist researchers in finding the information they need.   In addition, like its print counterpart, Current Issues: Reference Shelf Plus includes bibliographies of print and Web resources.

Issues are selected and maintained by specialist editors who expand and update the Issues on a regular basis in order to suit the needs of school and university researchers, reflecting timely subjects and controversies.  Each Issue includes balanced coverage presented by some 30 articles, carefully selected for quality and comprehensiveness by the Wilson editorial staff.  To help users manage the information, Issues are divided into Topics, each of which features a balanced selection of 5 to 10 of the best articles available on the subject.  

Content is updated regularly and includes facts and opinions, feature articles, editorials, scholarly papers, and much more.  In addition, users can easily get additional new articles with a pre-set WilsonWeb search.   Users can also perform an “infographic” search by selecting Issues and Topics from an attractive visual display, or choose from an alphabetical Issues list.

Current Issues: Reference Shelf Plus presents a lively visual interface, relevant illustrations and photographs to engage student interest and convey the subtleties of each Issue and Topic.  The database covers important people with current journal articles and profiles from Current Biography.  Current Issues: Reference Shelf Plus supports debate preparation with coverage of the annual U.S. National Debate topic and offers links to primary sources to enhance topic coverage, e.g., the text of Kyoto Accord in the coverage of global warming.

See additional information about this database at the URL listed below:
http://www.hwwilson.com/Databases/RS_plus.htm


Current Issues: Environment

Current Issues: Environment, the latest in the Current Issues suite of products, is designed to meet the research needs of public library patrons as well as high school, college, and vocational students studying environmental issues.  Like its counterparts, Current Issues: Reference Shelf Plus and Current Issues: Health, the Current Issues: Environment database provides 100% full-text content that focuses on a wide range of topics related to the subject area of the database.  The articles included for each topic are selected by H.W. Wilson editors to offer a thorough and balanced overview.  Sources include a wide range of leading journals, from those that are peer-reviewed to popular newsstand magazines.  In addition, links to automated WilsonWeb searches expand on and update each topic.

See additional information about this database at the URL listed below:
http://www.hwwilson.com/databases/current_issues_environment.htm


Current Issues: Health

Current Issues: Health is designed to meet the educational and research needs of library patrons as well as vocational students preparing for careers in health care.  The Current Issues: Health database provides 100% full-text content that focuses on a wide range of health topics.  The articles included for each topic are selected by H.W. Wilson editors to offer a thorough and balanced overview.  Sources include wide range of leading journals, from those that are peer-reviewed to popular newsstand magazines.  In addition, links to automated WilsonWeb searches expand on and update each topic.

From eating disorders to food safety, from alternative medicine to cloning, from euthanasia to travel and health, Current Issues: Health offers users a valuable resource for information to enrich their understanding of issues at the leading edge of health and medicine.

Issues are selected and maintained by specialist editors who expand and update the Issues and Topics on a regular basis in order to suit the needs of school and university researchers, reflecting timely issues and controversies.  Each Issue includes balanced coverage presented by some 30 articles, carefully selected for quality and comprehensiveness by the Wilson editorial staff.  To help users manage the information, Issues are divided into Topics, each of which features a balanced selection of 5 to 10 of the best articles available on the subject.  

See additional information about this database at the URL listed below:
http://www.hwwilson.com/databases/current_issues_health.htm


Readers’ Guide Full Text Mega

The Readers' Guide Full Text Mega database includes indexing, abstracts, and full text for popular, general interest magazines published in the U.S. and Canada, plus indexing and abstracting of The New York Times.  The cornerstone of the Wilson indexes, some version of Readers' Guide can be found in virtually every library.  Librarians and library patrons have relied on Wilson's Readers' Guide as the most reliable source of cover-to-cover magazine indexing for more than 90 years.  Notations of photos, artwork, and captions accompanying articles help provide access to illustrative material.  The Wilson Names Authority File keeps company and individual names uniform in the database so that searches are more precise and exhaustive.  Title enhancements help clarify the content of articles with ambiguous titles.  This resource is popular with students who need help keeping up with current topics, as well as others seeking information in subjects in the popular press. This resource is popular with students who need help keeping up with current topics, as well as others seeking information in subjects in the popular press.

A library holdings indicator links to the library’s OPAC, letting users know if they’ll find cited issues on the shelves and links to websites cited by articles help users find related information and images.  In addition, when searching Readers’ Guide Full Text Mega on WilsonWeb, the user gets seamless links to full text articles on any of the library’s reference databases that are OpenURL compliant at no additional charge by clicking the WilsonLink icon.  No additional hardware is required for WilsonWeb to integrate the library’s electronic collection with a supplemental search of all OpenURL compliant resources.  WilsonLink also provides extended services including an Internet search and document delivery options.

See additional information about this database at the URL listed below:
http://www.hwwilson.com/Databases/Readersg.htm


  
2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Yes, WilsonWeb supports remote access for authorized users of the system.  Remote access is offered at no additional cost.

Remote access methods supported
WilsonWeb authenticates via IP recognition, username/password, as well as, referring URL.   WilsonWeb has the ability to validate individual access with our patron ID login, using a range of library card barcodes or a range of other valid patron IDs.  In addition, WilsonWeb supports proxy servers, as well as Shibboleth access via InCommon, UK Federation & SWITHCaii.


  
3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

Wilson has developed our approach to training with the goal of providing both effective and convenient training opportunities.  We offer the following types of training:

  • On-site training at selected locations throughout the district for library staff.
  • Individual online sessions for library staff via the WebEx teleconferencing service.
  • Online Recorded Training.
  • Interactive training demonstrations (Access from Wilson’s Home page at www.hwwilson.com, or via YouTube.com at, the following: http://www.youtube.com/user/HWWilsonCo#play/uploads.)
  • Printable training materials, outlined below.

There is no additional charge for training activities.

Onsite Training Program
WilsonWeb has been designed to present the user interface with clear, concise screen displays in a graphical, Windows or Windows-like format.  The WilsonWeb search engine provides simple, command-oriented searching.  These features, in addition to the context-sensitive Help link that is available at any point in a search, mean that minimal instruction or documentation is needed for an end user to execute a successful search.   Wilson’s Home page at www.hwwilson.com also includes a documentation link that provides many document resources that will help the user to understand the most efficient means of using the WilsonWeb interface.
                                        
The training option that we have successfully employed for other large-scale training programs revolves around a "train-the-trainer" concept.  In this approach, the local Wilson representative, Chris Kennedy, will be responsible for coordinating the Wilson program for hands-on group training.  The training sessions may be videotaped, if desired.

A typical two-hour training session includes guidance in use of all search modes, the thesaurus, browsing of various fields, the translation of full text records (and the interface), the use of the “My WilsonWeb feature, the text-to-speech option, the use of the All-Smart Search feature and use of the Advanced and Basic search modes.  Sessions will also be conducted on administrative and customization capabilities as well as valuable usage statistics per institution and for the consortium.  Sessions are hosted by Wilson trainers who are knowledgeable about all aspects of WilsonWeb.

Online Training Program
As a supplement to our onsite training sessions, Wilson has licensed the WebEx web-based teleconferencing service to provide a significant means of training and support for WilsonWeb customers.  WebEx is an interactive online Web meeting environment.  Wilson has licensed this service to train its customers in use of all aspects of WilsonWeb, providing live support through online training sessions, live technical support, and interactive meetings.

The WebEx Meeting Center integrates data, voice, video, and live multimedia within a standard Web browser, so Wilson can conduct real-time meetings over the Internet with the staff of the participating Washington State Library.  The service does not require software installation or specific hardware for users.  The WebEx Meeting Center can be used with Windows, Macintosh, and Sun Solaris computers.
 
Wilson also will make available other WilsonWeb multimedia presentations via WebEx for viewing by participating Washington State Library staff at any time by accessing a URL. These presentations will include Basic and Advanced Search Virtual Tours of WilsonWeb.  More information about the service in general can be found at http://www.webex.com.

Wilson recently has also added its interactive training demonstrations to YouTube for the convenience of users.  The following URL is being provided to facilitate the use of YouTube for WilsonWeb training, if desired.

http://www.youtube.com/user/HWWilsonCo#play/uploads


TRAINING AND INSTRUCTIONAL RESOURCES

Online Help and Tutorial
Context-sensitive help messages are available at any point in a search.  In addition, users may access the index of help topics by clicking on the Help function tab that appears at the top of each WilsonWeb screen.  The WilsonWeb Help function provides access to our online tutorial as well as to a wealth of database and searching information.

Online Documentation and Training Materials
WilsonWeb provides a variety of online documentation, which can be easily accessed by clicking the Help function tab that appears at the top of each WilsonWeb screen.  The links below will take evaluators directly to the documentation section of the Help function:
http://www.hwwilson.com/Documentation/techdoc1.htm

In addition to complete database descriptions and journal lists, Wilson’s online documentation includes the following searching aids for use by both librarians and end-users:

  • Quick Reference Guide – PDF format
    The WilsonWeb Quick Reference Guide (QRG) serves as our instructional tool for basic system operation.  
  • Search Tip Sheets -- PDF
    Wilson has created database “tip sheets” to assist the searcher.  The Tip Sheets are available in PDF so that our customers can print them out.  Alternatively, Wilson can print out a supply of them.   The Tip Sheets currently available are listed below:
    • Art Search Tips
    • Art Museum Image Gallery
    • Applied Science & Technology Full Text
    • Biography Search Tips
    • Biography Reference Bank
    • Biography Reference Bank Select
    • Business Full Text
    • Cinema Image Gallery
    • Core Collections Search Tips
    • Creating bibliographies with WilsonWeb
    • Current Biography Illustrated
    • Current Issues: Environment
    • Current Issues: Health
    • Current Issues: Reference Shelf Plus
    • Education Full Text
    • General Bibliographic Search Tips
    • General Bibliographic Search Tips in Spanish
    • Law Search Tips
    • Library Literature & Information Science
    • Library Literature & Information Science – Spanish
    • Readers’ Guide Full Text
    • Science Full Text, Select Edition
    • Wilson OmniFile Full Text
    • WilsonWeb CX: Enhancements
    • WilsonWeb CX: Biography Enhancements

To assist the library administrator, librarians, and end-users, the Help function provides links to additional document resources that will be useful, such as a WilsonWeb Overview, Using the Journal Directory, a Feedback Form, links to Wilson’s Home page, and more.  


  
4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

Wilson Technical Support is available 24 hours per day, seven days per week.  We offer a variety of options to facilitate effective technical support contact:

  • via a toll free number:  customers can call 800/367-6770 at all hours
  • via e-mail: by clicking on the WilsonWeb feedback link on the service or e-mailing questions to techmail@hwwilson.com

In addition, Wilson’s Technical Support Center on the web provides fast answers to questions about WilsonWeb.  Customers can consult a database of Frequently Asked Questions or submit their own inquiries at the following address:

http://www.hwwilson.com/Productsupport/psupport.htm


  
5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

WilsonWeb offers two primary levels of usage reports.

The first is our set of Standard WilsonWeb/ICOLC Reports, which includes the following:

Session Usage Report (available in text and/or graphic formats)
This report will show the number of logins, number of searches, the total number of items retrieved, the total number of 0 items retrieved searches, the number of citations/abstracts accessed and the number of full text articles accessed in specified month (s) or year.

Peak Usage Report (available in text and/or graphic formats)
This report will show the peak Usage (Logons, Searches) by day of week and hour, and the total usage (Logons, Searches) for each day of the week, and all hours of the day.

Database Usage Report (available in text and/or graphic formats)
This report will show the number of searches, the total number of items retrieved, the total number of 0 items retrieved searches, number of citations/abstracts accessed, and the number of full text articles accessed in a specified day(s), month(s) or year for each database.

Journal Usage Report (available as text)
This report will show the number of citations/abstracts accessed and the number of full text articles accessed by periodical in a specified day(s), month(s) or year.

IP Usage Report (available as text)
This report will show the number of logins, the number of searches, and the number of turnaways per IP address.  Usage will be shown by day(s), month(s) or year.

Turnaways Report (available as text)
This report will show the number of those denied access to a specified database(s) due to exceeding of the license for that database.  It will be shown by database(s) and data/time of day for a specified month(s) or year

The second level of usage reports are the COUNTER Compliant Reports (http://www.projectcounter.org).  WilsonWeb offers four Release 2 compliant reports as listed below:

JR1 = Journal Report 1: Number of Successful Full-Text Article Requests by Month and Journal
DB1 = Database Report 1: Total Searches and Sessions by Month and Database
DB2 = Database Report 2: Turnaways by Month and Database
DB3 = Database Report 3: Total Searches and Sessions by Month and Service

The COUNTER reports have been integrated into our Standard WilsonWeb/ICOLC statistical interface.

Online Report Function
Wilson provides usage statistics in an easy to use electronic format.  WilsonWeb usage reports may be retrieved upon demand, or scheduled for automatic downloading to desired recipients.  Depending upon how the customer’s account is set up, these reports may be generated for “Bill To,” “Ship To” or “Consortia” accounts.   In order to assist libraries in generating usage reports on demand Wilson has created a web site.  The web site uses a menu-driven format for entering the information necessary for the system to create the report (i.e., reporting date range and type of report desired, etc).  The Standard WilsonWeb/ICOLC compliant reports offer a variety of customization possibilities including sorting options, date options, product options, etc.

Wilson has provided complete documentation for using the Statistics Module.  The WilsonWeb Usage Statistics Guide may be accessed from the Wilson Home page at www.hwwilson.com and is listed under “DOCUMENTATION.”

As recommended by ICOLC, statistics are retained for up to three years. The reports present usage statistics by institution, by user community, by database, and by each journal title.  It is possible to schedule automatically emailed statistical reports on a weekly or a monthly basis, as desired.

Report Formats

Reports may be printed, emailed or saved and are available at anytime through the Web.  Reports can be emailed in either Text or CSV (MS Excel) formats.  Reports can be saved in HTML, Text, or CSV formats.  Reports may be printed using the HTML format.

In addition, Wilson has provided complete documentation for using the Statistics Module.  The WilsonWeb Usage Statistics Guide may be accessed from the Wilson Home page at www.hwwilson.com and is listed under “DOCUMENTATION.”

The standard Usage Statistics Reports include the following levels of reporting:

  • Account Type
  • Account Number
  • Detail Level (site level – institution)
  • Bill To Level
  • User Group Level
  • Complete Report (All Levels)


  
6. Describe your pricing structure or formula for the product. (I.e. we want to know what your prices are and how they are calculated: Based on FTEs? On buildings? On a combination, or on something else?)

 

7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

Mr. Chris Kennedy is the Wilson sales representative responsible for assisting libraries in the State of Washington. Chris’ contact information is listed below:

Office telephone: 970 686 1099
Toll-free voice mail: 800-367-6770, EXT. 2275
Email: ckennedy@hwwilson.com

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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).