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DB Trials 2009: Gale

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.


Testing & Education Reference Center with Careers Module

From the high school and community college students just embarking on a career path to the business veteran who wants to make a career change, the Testing & Education Reference Center (TERC) provides users with in-depth information on colleges and universities, graduate and professional programs, distance learning, corporate training, available scholarships and awards, preparatory entrance tests and much more. This online education resource provides everything users need to learn more about furthering their education and making informed decisions on their future from one single, handy database.

And now we’ve taken this database to the next level with the availability of TERC with Careers, which includes tools to help users match their personality to suitable occupations, build outstanding and appealing resumes, and learn valuable cover letter, interviewing, and salary negotiation tips specific to their career stage.


Small Business Resource Center

One of the fastest-growing topics researched in libraries and online is entrepreneurship. Make your library the aspiring business owners’ destination for the best information on starting and maintaining a successful small business.

Small Business Resource Center offers users complete small business management resources via a combination of unparalleled periodicals and reference content. From conducting industry research to financial planning, to marketing a product and franchising a business, the Small Business Resource Center provides users with all the information they need to succeed.


 
2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access is included in all prices at no additional charge. 

Authentication

Gale has many forms of authentication available to enable your patrons to gain access to your subscriptions. When you subscribe, a Gale representative will work with you to select the most appropriate methods of authentication.

How does Gale identify which account I am coming from?

Identification determines which account you want to log into and whether or not you are allowed into that account. Identification occurs before authentication.

Methods of Authentication:

  • IP authentication
  • Password
  • Cookie
  • Barcode
  • Library Managed Passwords (Scripting)
  • Referring URL
  • Athens

IP authentication:
An IP address is an Internet address that enables computers to talk to each other. Gale can use this information as a method to ensure that you are coming from a certain region or campus. Once we have your IP address(s) in your account, your users will not be challenged for access credentials.

Password authentication:
To access your subscription, you will be supplied an access URL. If you are unable to provide IP authentication or have remote users and would like to be able to access your subscriptions from home or off campus, you can do so with a password. Gale can provide you with a password or you choose one that is relevant to your user population.

Cookie authentication:
A "persistent" cookie can be used in lieu of the computer's IP address, enabling automatic authentication of a user's online session. This is useful for libraries that have not yet obtained exclusive use of an IP address pool from their Internet service provider (ISP). Gale will issue the library's site administrator a password that is used the first time a browser connects to a Gale online session. During this initial logon, a cookie is issued to the browser and stored on the PC. Subsequent logons will be authenticated automatically by the cookie; users at these workstations will not be challenged for access credentials.

Barcode authentication:
This is primarily a "remote user" or "off campus" authentication solution. Many libraries issue their patrons a barcode/membership number. Gale can authenticate on this number pattern. To enable this method of authentication, you must supply the barcode number pattern. Often it looks like the following :
25501dddddddddd
Note : where each d is a digit [0-9]

Referring URL authentication:
Gale has implemented referring URL authentication. This authentication can be used to enable patron access to your subscriptions from your library Web site.

Requirements:
Gale license agreements require libraries to make a good faith effort to secure their links to Gale online resources and prevent unauthorized access to those links. Authorized users can be authenticated automatically using library or campus network IP numbers or cookies. Remote patrons should be challenged for one or more credentials issued by the licensing institution before being allowed access to Gale links. These credentials may take several forms:

  • Username and password
  • Barcode Number
  • Digital Certificate

How to implement the referring URL
You can contact Technical Support with the referring URL that you would like to use with the access URL to your subscriptions.
Example
http://www.mylibrary.org/internal-pages/*


Library-Managed Passwords
Also Known As : Scripting ; Remote Patron Authentication Service (RPAS)
Library-Managed Passwords allow organizations to host a CGI application to validate passwords. This tool is used to enable a library to control the type of passwords as well as their expiration. There is very little to limit this option other than the resources the library provides. Gale provides a number of existing CGI scripts that will enable access. This method of authentication requires more effort from the organization than the other methods and we recommend that you read our technical bulletin [pdf, 85 KB] that explains this solution's requirements and the end-user experience.

Validation
The script will communicate with InfoTrac Web and validate the password submitted by your end user to access your subscription.

Athens
Athens is an authentication system that allows users in a given institution to access all of the databases available to that institution using a single password, instead of having to use different passwords for each database.


 
3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

A summary of Gale’s training and web-based tutorials can be found at the url below:
http://support.gale.com/gale/index.html

Gale has a large and devoted customer support team that assists our clients in offering support services such as: onsite and online training, web-based tutorials and webinars, as well as cheat sheets and documents designed to provide detailed product descriptions. Our customer training is typically complimentary, whether the training takes place onsite or online.

See additional information below regarding Gale’s Webinars at this link:
http://www.gale.cengage.com/webinar/


 
4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

The Customer Resource Center team offers after-sales services including renewal and product access, electronic search assistance, web portal development, collection development tools, training and technical resources, product documentation, online help and Webinars, content support and usage analysis.

Technical Support (24/7)
Phone: 1-800-877-4253 Option 4
Fax: 248-699-8049
Email:Gale.TechnicalSupport@cengage.com


Electronic Product Training & Support
To request training complete this form.

How to Increase Product Usage
Go here to learn how your colleagues increase usage for their electronic resources.
These tactics are a sure-fire way to increase your stats!

Electronic Search Assistance
If you have a question feel free to contact us.
Phone: 1-800-877-4253 Option 5
E-Mail: Gale.ContentQA@gale.com
(8 a.m. - 5 p.m., M-F, EST)

Request Forms
In order to customize your access, complete this form.
Please provide as much information as possible and submit the form online or fax it to 1-888-438-2077.


 
5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

Electronic Product Usage Reports

Gale electronic product usage reports provide an accurate count of how products are used by patrons. The first practical library standard for gathering and reporting electronic resource usage data was defined by the International Coalition of Library Consortia (ICOLC). Formed in March 2002, COUNTER (Counting Online Usage of Networked Electronic Resources), an international initiative serving librarians, publishers and intermediaries developed standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way. Gale strives to stay compliant with each set of standards.


 
6. Describe your pricing structure or formula for the product. (I.e. we want to know what your prices are and how they are calculated: Based on FTEs? On buildings? On a combination, or on something else?)



 7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

For further information please contact the following Gale representatives.

Academic Institutions – Rob Hoyer, 800-877-4253 x2505  rob.hoyer@cengage.com
K12 Schools – Jeff Jensen, 800-877-4253 x2290  jeff.jensen@cengage.com
Public Libraries – Andy Becker, 800-877-4253 x2264  andrew.becker@cengage.com

Feedback We encourage your feedback. If you have comments or suggestions, please use our feedback form.
IMLS


Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).

Statewide Database Licensing

WA Statewide Database Trials: 2009

Hard Times: May-June

 
Language-Learning: March-April


Statewide Database Trials

Washington State Library
6880 Capitol Blvd SE - MS:42460
Olympia, WA 98504-2460

Telephone
360-570-5587 (office)
866-538-4996 (toll-free)
360-586-7575 (fax)