DB Trials 2009: ABC-CLIO

1. Describe the database product(s). If you want us to link to more than one product, provide a unique description for each product. If there are special hardware or software requirements, please make sure you include them in the description.

American Government, Release 2.0 connects the issues of the day with the foundations of government and compares the political and economic systems of the United States with other countries. Reliable content and fast searching help develop independent researchers. Users can learn through a wealth of short biographies, videos, quotes, and primary source documents. American Government, 2.0 provides authoritative information, while also moving students toward active, informed, thoughtful citizenship. For a more detailed description and list of awards please see http://tinyurl.com/mrjnnt.

Produced in conjunction with leading scholars and educators, Issues: Understanding Controversy and Society, Release 2.0 offers a graphical, straightforward interface, designed to lead researchers through the complexities of both national and worldwide issue and modeling ways to think about them beyond simple pro or con. This rich online resource helps users investigate controversial topics by framing thoughtful questions, and provides objective background and reference, allowing them to formulate insightful answers. For a more detailed description and list of awards please see http://tinyurl.com/lj4wob.


  
2. Is remote access included in the subscription price? If there are additional charges or requirements in order to offer remote access, please describe them. What methods of remote access are supported? If applicable, please discuss any methods or assistance you offer regarding remote access patron verification and authentication.

Remote access is included at no additional cost. We support Barcode Authentication, EZ Proxy, Referrer URL, and Username and Password remote access. If help is needed in setting this up the library can contact Tech Support at the information provided in question 4.


  
3. What customer training is provided, and at what cost? Please include "freebies" such as Web-based tutorials, end-user documentation tents, cheat-sheets, etc.

We provide a "help" section within our databases that provides the following:

  • Answers to FAQs
  • Tech notes
  • Ask the Cybrarian
  • Shortcuts & Logos

In addition to the above we provide a complete user guide detailing our content types, search functionality, and how to use the Staff site.

Please see http://www.issues.abc-clio.com/Help/Default.aspx?page=faqs for full details.

We also provide usage drivers via email, product updates, and tips for integrating our databases in to your library. These are provided at no cost.


  
4. What customer and technical support is provided, including hours of operation? In your reply, please include contact names (if applicable) or name of department, the phone numbers and e-mail addresses for your support services. If you have toll-free access to these support centers, please make sure they are available here.

We provide all necessary technical support for set-up and maintenance of our databases. Tech support is available Monday -Friday from 8am – 5pm Pacific Time.

Contact information is as follows:

Eric Laschinger
800-368-6868 x131
elaschinger@abc-clio.com


  
5. Please describe the statistics you provide, and discuss whether your statistical reporting complies in part or in whole with the guidelines developed by the International Coalition of Library Consortia found at http://www.library.yale.edu/consortia/webstats06.htm or the COUNTER Code of Practice found at http://www.projectcounter.org/code_practice.html.

We provide “self-serve” usage stats for our databases. The usage stats provided comply with the COUNTER Code of Practice.


  
6. Describe your pricing structure or formula for the product. (I.e. we want to know what your prices are and how they are calculated: Based on FTEs? On buildings? On a combination, or on something else?)

 

7. Please provide the name and contact information (toll-free telephone number, e-mail address, hours, etc.) for libraries to make further inquires. (Sales representatives for our area are preferred.)

All libraries should contact:

Scott Bloom                     
Western Region Sales Manager         
sbloom@abc-clio.com         
888-323-7936

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Funded in part by the Institute for Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA).