Ref22 Archives

Archived sessions are listed in order of newest first.

OCTOBER 12 2010: MASTERING THE REFERENCE INTERVIEW

The October edition of Ref22 is proud to present, "Mastering the Reference Interview."

Whatever our official status, our users think of us all simply as "the librarian." Join us during October's Ref22 to discuss how library staff of all levels can engage (and sometimes disengage) our users to best meet their information needs.

Sno-Isle Libraries offers this training quarterly to all staff that work at a public information or customer service desk. The training is a mix of "Reference 101" (for paraprofessionals) and "Reference Refresher" (for librarians).

With a focus on working as a team, this training reminds us of our best practices in how to be a community doorway to reading, resources, and lifelong learning.

Resources mentioned in this training include:

Also available as: Elluminate Archived Session | MP3 Podcast (right-click, save as)

 

SEPTEMBER 14 2010: WHEN TEENS ATTACK!

The September edition of Ref22 is proud to present, “When Teens Attack!: Tips for dealing with 12-year-olds and other difficult customers on chat reference” (presented in High-Definition PowerPoint).

Jen Robinson of The Seattle Public Library attempts to explain the reasons why teens (and tweens) are the way they are, and presents some clever ways to best help the under-18 set via online chat.

Virtual and physical reference librarians and any library staff that regularly serve teens will find this session of interest.

Also available as: Elluminate Archived Session | MP3 Podcast (right-click, save as)

 

MARCH 09 2010: PLAYING WELL WITH OTHERS

Is it possible for a large, decentralized library system to merge all virtual information and reference services into one stream?

Yes! And it's possible for you, too!

It is a mammoth task, but it can be accomplished, and better meets the needs of users than unit- and branch-specific webforms. Nancy Huling, Head of Reference & Research Services at the University of Washington, will provide an overview of the UW's use of QuestionPoint to move chat and email (webform) questions to the appropriate individual, unit, branch, or partner library.

 

FEBRUARY 09 2010: THE ROAD TO ROVING

Find out why Roving Reference is more important than ever and what it takes to implement this essential, pro-active approach and keep it rolling. Session includes highlights from the experiences of Joan Giannone, President of Mentor Group Training Inc., who has provided workshops and support for over 7 years now for thousands of managers and staff in Libraries across the U.S., Canada and Australia, as they worked to make roving a reality.

What’s working? What didn’t work? What obstacles did they overcome, and how did they do it? You can overcome or avoid some issues and help ensure success with the practical tips, approaches and guidance provided in this valuable session.

Key Audience:
All Public Library Directors, Managers, Supervisors and Staff who either want to begin to implement Roving, or have tried to get Roving started and are looking for solutions for some problems they are encountering.

 

JANUARY 12 2010: WASHINGTON GENEALOGY ONLINE

Kim Smeenk, Public Services Librarian at the Washington State Library, covers great tools and techniques to help you answer genealogy questions using online resources. Kim focuses on the resources available to people doing Washington State genealogical research. Reference librarians in public libraries, and anyone interested in effective genealogy research, will find this session of interest.

 

DECEMBER 08 2009: ONLINE BOOKMARKING TOOLS FOR REFERENCE

Jaclyn McKewan is the Virtual Services & Training Librarian for the Western New York Library Resources Council (WNYLRC). For December's Ref22 session she presented on how and why to use online bookmarking tools, specifically Delicious bookmarks and the Firefox Delicious plug-in, to improve the services you provide via online reference. Virtual and physical reference librarians and any library staff that use the internet to regularly answer questions will find this session of interest.



NOVEMBER 10 2009: SEARCHER'S ACADEMY 2.0 REDUX

Ahniwa Ferrari, Statewide Coordinator for Ask-WA, higlights some of the coolest tools and resources that he learned about at the Internet Librarian “Searcher’s Academy: Searching 2.0” preconference. Ahniwa's recap shows off some of the coolest tools and resources that were mentioned, and includes something for everyone!

 

OCTOBER 13 2009: USING SCREENCASTS IN VIRTUAL REFERENCE

Ref22's inaugural presentation was proud to feature Lauren Ray, Educational Outreach Services Librarian at the University of Washington Libraries, who presented on Using Screencasts in Virtual Reference.

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