#BJAG ,,WTBBL ,PATRON ,SURVEY ,RESULTS,-,QK ,REF];E ,RESULTS Z ( #JD_/#BF_/#BJAG #A4 ,H Y 3TACT$ ,,WTBBL 9 ! PA/ YE>8 ,YES3 #DGG2 #HJ.0 ( ALL RESPOND5TS ,NO3 #ABC2 #BJ.0 ,NO RESPONSE3 #A2 #J.0 ,RESPONSE ,RATE3 #FJA2 #AJJ.0 #B4 ,IF S1 :AT ME?ODS" DID Y USE8 ,PL1SE *OOSE ALL T APPLY4 ,PH"O ,CALL3 #CHC1 #HJ.0 "2 #FD.0 ( ALL RESPOND5TS ,EMAIL3 #GH1 #AF.02 #AC.0 ,9-P]SON3 #BH1 #F.02 #E.0 ,WRITT5 ,CORRESPOND;E3 #EE1 #AB.02 #I.0 ,O!R3 #BJ1 #D.02 #C.0 #C4 ,H[ DID Y F9D \ AB ,,WTBBL8 ,PL1SE *OOSE ALL T APPLY4 ,FRI5D_/,FAMILY3 #AFE2 #BG.0 ( ALL RESPOND5TS ,SUPPORT ,GR\P3 #EI2 #AJ.0 ,S*OOL3 #BE2 #D.0 ,SP1K]_/,EV5T3 #BC2 #D.0 ,REF]R$ BY A PR(ES.NAL3 #BFH2 #DE.0 ,O!R3 #AJE2 #AG.0 #D4 ,H[ D ,,WTBBL S]VICES B5EFIT Y8 ,PL1SE *OOSE ALL T APPLY4 ,5T]TA9;T3 #ECB2 #HI.0 ( ALL RESPOND5TS ,K3 #CIJ2 #FE.0 ,QUAL;Y ( ,LIFE3 #CGB2 #FB.0 ,$UCA;N_/,RESE>*3 #AID2 #CB.0 ,O!R3 #DC2 #G.0 #E4 ,D Y USE ! 9T]NET8 ,YES3 #CBD2 #ED.0 ( ALL RESPOND5TS ,NO3 #BGJ2 #DE.0 ,RESPONSE ,RATE3 #II.0 #F4 ,IF Y ANSW]$ 8YES0 ABV1 H[_/": D Y A3ESS ! ,9T]NET8 ,PL1SE *OOSE ALL T APPLY4 ,AT HOME3 #BHE1 #HH.0 "2 #DG.0 ( ALL RESPOND5TS ,AT ! LIBR>Y3 #CA1 #AJ.02 #E.0 ,AT S*OOL3 #AH1 #F.02 #C.0 ,AT "W3 #CC1 #AJ.02 #E.0 ,ON A MOBILE DEVICE3 #IJ1 #BH.02 #AE.0 ,"S"O USES X = ME3 #FI1 #BA.0 ;2#AA.0 ,O!R3 #H1 #B.02 #A.0 #G4 ,= ! ,,WTBBL S]VICES Y USE1 PL1SE *OOSE A RAT+ ON A SCALE ( #A-#E1 ) #A 2+ 8POOR0 & #E 2+ 8EXCELL5T40 ,IF Y D N USE A LI/$ S]VICE1 PL1SE D N *OOSE A RAT+ NUMB]4 ,DIGITAL ,BOOKS #A ,POOR3 #F1 #A.0 ( ALL RESPOND5TS #B ,2L AV]AGE3 #D1 #A.0 #C ,AV]AGE3 #AA1 #B.0 #D ,ABV AV]AGE3 #HG1 #AD.0 #E ,EXCELL5T3 #DJI1 #FH.0 ,AV]AGE S]VICE RAT+3 #D4GC ,,BARD #A ,POOR3 #A1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #B1 #J.0 #C ,AV]AGE3 #F1 #A.0 #D ,ABV ,AV]AGE3 #BC1 #D.0 #E ,EXCELL5T #HC1 #AD.0 ,AV]AGE ,S]VICE ,RAT+ #D4FJ ,,BARD MOBILE #A ,POOR3 #A1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #C1 #J.0 #C ,AV]AGE3 #B1 #J.0 #D ,ABV ,AV]AGE3 #AE3 #B.0 #E ,EXCELL5T3 #DA3 #G.0 ,AV]AGE ,S]VICE ,RAT+3 #D4DH ,BRL #A ,POOR3 #B1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #A1 #J.0 #C ,AV]AGE3 #A1 #J.0 #D ,ABV ,AV]AGE3 #C1 #J.0 #E ,EXCELL5T3 #AI1 #C.0 ,AV]AGE ,S]VICE ,RAT+3 #D4CH ,L>GE ,PR9T #A ,POOR3 #A1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #A1 #J.0 #C ,AV]AGE3 #C1 #J.0 #D ,ABV ,AV]AGE3 #H1 #A.0 #E ,EXCELL5T3 #EC1 #I.0 ,AV]AGE ,S]VICE ,RAT+3 #D4FH ,MAGAZ9ES #A ,POOR3 #B1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #J1 #J.0 #C ,AV]AGE3 #H1 #A.0 #D ,ABV ,AV]AGE3 #H1 #A.0 #E ,EXCELL5T3 #EC1 #I.0 ,AV]AGE ,S]VICE ,RAT+3 #D4ED ,ONL9E ,CATALOG #A ,POOR3 #B1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #C1 #J.0 #C ,AV]AGE3 #G1 #A.0 #D ,ABV ,AV]AGE3 #BA1 #C.0 #E ,EXCELL5T3 #GJ1 #AB.0 ,AV]AGE ,S]VICE ,RAT+3 #D4DI ,FACEBOOK #A ,POOR3 #B1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #J1 #J.0 #C ,AV]AGE3 #D1 #A.0 #D ,ABV ,AV]AGE3 #C1 #J.0 #E ,EXCELL5T3 #AA1 #B.0 ,AV]AGE ,S]VICE ,RAT+3 #D4JE ,O!R #A ,POOR3 #J1 #J.0 ( ALL RESPOND5TS #B ,2L ,AV]AGE3 #J1 #J.0 #C ,AV]AGE3 #J1 #J.0 #D ,ABV ,AV]AGE3 #A1 #J.0 #E ,EXCELL5T3 #C1 #J.0 ,AV]AGE ,S]VICE ,RAT+ #D4GE #H4 ,: S]VICES 2L D Y USE8 ,PL1SE *OOSE ALL T APPLY4 ,AUDIBLE4COM3 #AAB1 #AI.0 ( ALL RESPOND5TS ,BOOK%>E3 #DG1 #H.0 ,=EIGN ,LANG4 ,BOOKS3 #D1 #A.0 ,LE>N+ ,ALLY3 #G1 #A.0 ,,NFB ,NEWSL9E3 #AH1 #C.0 ,PUBLIC LIBR>Y AUDIO BOOKS3 #AIG1 #CC.0 ,O!R3 #CA1 #E.0 #I4 ,>E Y AW>E T ,,WTBBL HAS SPECIAL S]VICES & PROGRAMS = Y\? PATRONS & S*OOLS8 ,YES "E">3 #BGD1 #DI.0 ( ALL RESPOND5TS ,NO "E">3 #BHF1 #EA.0 ,RESPONSE ,RATE3 #EFJ1 #IC.0 #AJ4 ,>E Y AW>E T ,,WTBBL PRODUCES TALK+ BOOKS & BRL = XS PATRONS & TO %>E ) ! RE/ ( ! ,U4,S48 ,YES "E">3 #DDC1 #GI.0 ( ALL RESPOND5TS ,NO "E">3 #ABH1 #BC.0 ,RESPONSE ,RATE3 #EGA1 #IE.0 #AA4 ,OV]ALL1 PL1SE *OOSE ! RAT+ Y WD GIVE ,,WTBBL1 ) #A 2+ 8POOR0 & #E 2+ 8EXCELL5T40 #A ,POOR3 #C1 #A.0 #B ,2L ,AV]AGE3 #B1 #J.0 #C ,AV]AGE3 #AD1 #B.0 #D ,ABV ,AV]AGE3 #AJF1 #AH.0 #E ,EXCELL5T3 #DFE1 #GI.0 ,RESPONSE ,RATE3 #EIJ1 #IH.0 ,AV]AGE ,S]VICE ,RAT+3 #D4GD #AB4 ,,WTBBL IS RESPONSIVE TO MY NE$S Z A PATRON4 ,AGREE3 #EBA1 #HG.0 ,"S:AT ,AGREE3 #EH1 #AJ.0 ,"S:AT ,4AGREE3 #G1 #A.0 ,4AGREE3 #D1 #A.0 #AC4 ,,WTBBL'S BOOK COLLEC;N MEETS MY EXPECTA;NS4 ,AGREE3 #CHH1 #FE.0 ,"S:AT ,AGREE3 #AHH1 #CA.0 ,"S:AT ,4AGREE3 #AG1 #C.0 ,4AGREE3 #A1 #J.0 #AD4 ,,WTBBL IS 9NOVATIVE & 3T9UES TO (F] RELEVANT S]VICES4 ,AGREE3 #DFB1 #GG.0 ,"S:AT ,AGREE3 #HJ1 #AC.0 ,"S:AT ,4AGREE3 #I1 #A.0 ,4AGREE3 #I1 #A.0 ,OP;NAL ,DEMOGRAPHIC ,9=MA;N ,:AT IS YR AGE8 ,AV]AGE3 #GF4H YE>S OLD ,MO/ COMMON RESPONSE3 #HI YE>S OLD ,>E Y A MILIT>Y VET]AN8 ,PL1SE CIRCLE "O4 "<,YES_/,NO"> ,YES "<,VET]AN">3 #AAC1 #AI.0 ( ALL RESPOND5TS ,NO "3 #DFJ1 #GG.0 ,RESPONSE ,RATE3 #EGC1 #IE.0 ,: 4ABIL;Y BE/ DESCRIBES :Y Y USE ,,WTBBL8 ,PL1SE *OOSE "O4 ,BL3 #AAH1 #BJ.0 ( ALL RESPOND5TS ,VISUALLY ,IMPAIR$3 #CIF1 #FG.0 ,D1F-,BL3 #C1 #A.0 ,R1D+ ,4ABL$3 #BF1 #D.0 ,PHYSICALLY ,4ABL$3 #CD1 #F.0 ,O!R3 #AJ1 #B.0 ,RESPONSE ,RATE3 #EHG1 #IH.0